1227 West Wheeler Parkway, Augusta, GA 30909
For more information about senior living options: (866) 208-4318
Overall Review of Kentwood Nursing Facility
Pros
The staff were friendly and helpful.- The physical therapy was great.
- The room was great, with a color TV, a small cabinet for clothes, a private restroom, and showers available three times a week.
- Most of the nurses were nice and the room was neat and tidy.
- The outside of the facility was pretty and presentable.
- The receptionist was nice and welcoming.
- The food smelled great and looked delicious.
- The staff appeared knowledgeable, warm and caring toward residents and their families.
- The facility offered private rooms with baths and was quiet.
- The facility is highly recommended.
Cons
The staff put her in a diaper and insisted she soil herself instead of providing assistance to the restroom.- It took three hours for the nursing staff to attend to her after she paged them.
- The facility denied her requests for soup, and she went without dinner.
- On admission, they roughly handled the grandmother, ignoring her cries of pain and the site of recent surgery.
- This previously healthy woman was reduced to tears within hours of arriving.
- One of the nurses was extremely rude.
- Getting to the toilet can be an issue, and UTIs are a constant problem because residents can remain in the same diaper for long periods.
Review
Kentwood Nursing Facility in Augusta, GA is best suited for families pursuing short-term post-acute rehabilitation where physical therapy strength and a private-room setting are priorities. The community shines when the goal is robust therapy plus a clean, quiet environment with personal space: private rooms with baths, a tidy room layout, and staff who appear friendly and helpful in day-to-day interactions. It works well for residents who value direct access to rehabilitation services, predictable routines, and a modest but present social program in a calm, contained setting.
Those who may want to consider alternatives are residents with high needs for immediate, highly responsive nursing assistance or those who prioritize consistently outstanding meal service and individualized dietary customization. Several accounts highlight delays in assistance, especially on nights or weekends, and a disconnect between care planning and day-to-day execution. For families that cannot tolerate delays in getting help to the restroom, or that require meals tailored to specific preferences without substitutions, other facilities with stronger nurse staffing reliability and more consistent culinary care may be a better match.
On the upside, Kentwood earns credibility from a number of concrete strengths. The therapy team is repeatedly praised for its effectiveness, with practical, goal-oriented rehab that residents report as beneficial. Rooms are described as neat and well maintained, and the private layout, complete with a TV, personal closet space, a bathroom, and in some cases a small in-room amenity, contributes to a sense of dignity and privacy. Staff across shifts are frequently characterized as warm, attentive, and communicative with families, and the campus exterior presents a calm, approachable first impression. These factors can make a meaningful difference for someone focused on recovery and daily routine.
Yet the most impactful drawbacks temper the overall value proposition. The most severe concerns center on responsive care: first-night experiences and subsequent incidents where residents were left waiting for help, or employees appeared unable to access essential records to answer questions about care plans. Meals, at times, fail to meet expectations, with reports of substitutions or nutritionally suboptimal options that disappoint residents and families seeking better dining quality. Some staff interactions are perceived as brusque, and there is a sense that the facility can feel clinically hospital-like rather than homelike. Toileting support and prevention of UTIs emerge as recurring worries when assistance is delayed, underscoring a risk that larger medical acuities could be unmet in a timely way.
These pros and cons must be weighed against each other. The solid rehab program and clean, private-room environment provide meaningful offset to a number of less desirable elements, particularly for families prioritizing recovery outcomes and a dignified living space over perfect service. However, when reliable, timely assistance, consistently satisfying meals, and seamless access to complete medical-record information are non-negotiables, the gaps here become harder to overlook. The overall impression is a facility that can deliver solid rehab and decent everyday care, but with notable inconsistencies that may disrupt comfort and confidence for longer-term needs.
In practical terms, a decision in favor of Kentwood should be guided by clear priorities. If rehabilitation and short-term stay with a preference for private rooms and a calm atmosphere are the primary criteria, Kentwood represents a credible option worth visiting and testing with a short-term plan. If, instead, daily responsiveness, predictable meal service, and consistently warm, proactive care are non-negotiable, families should actively compare other Augusta-area options with stronger nurse-to-resident ratios, higher resident satisfaction signals, and more reliable food and care plan execution. Prospective families are advised to tour the facility, observe interactions during routine care moments, request to meet the therapy team, review sample menus, and ask bluntly about staff coverage during evenings and weekends. A candid conversation with the administrator about care-plan access and record-keeping can reveal whether Kentwood can meet specific expectations, or if another community would better protect against gaps in care while supporting a steady rehab trajectory.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Bush (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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