Kentwood Nursing Facility

Pros

• The staff at Kentwood was friendly and helpful, providing great physical therapy.
• The room at Kentwood was great, with amenities like a color TV, a cabinet for clothes, and a private restroom.
• Most of the nurses at Kentwood were nice, taking care of everything and keeping the rooms neat and tidy.
• The outside of Kentwood was pretty and presentable, creating a positive impression.
• Some of the staff members at Kentwood were very attentive and had been there for years, showing their dedication to the residents.
• The receptionist at Kentwood was very nice and welcoming, offering assistance when needed.
• The facility at Kentwood was clean and well-maintained, with fresh flowers in the lobby creating a pleasant atmosphere.
• The food at Kentwood smelled great and looked delicious, indicating good quality meals for the residents.
• The staff members at Kentwood appeared knowledgeable, warm, and caring towards both residents and family members.
• The patients at Kentwood were able to voice their opinions and receive appropriate help from the staff.
• these reviews highlight positive experiences with the staff, amenities, cleanliness, atmosphere, and level of care provided by Kentwood Nursing Facility.

Cons

• "Her very first night at this facility they put her in a diaper and insisted she soil herself instead of providing her with assistance to go to the restroom."
• "It took 3 HOURS for the nursing staff to attend to her after she paged them."
• "On admission, they roughly handled the grandmother not considering her very apparent cries of pain or the site of recent surgery."
• "This previously very healthy woman was reduced to tears within hours of being at this place."
• "Getting to the toilet can be an issue here."
• "A resident can be put to bed after supper and still be in bed the next morning at 11:00 in the same diaper so UTIs are a constant problem."
• "If you ask a question at a care plan meeting, they say that they do not have her records so they cannot answer that question."
• "The inside felt like a hospital with a carpet."
• "The food is average."
• "One thing that I had a problem with was that the CNA's were standing around."

Review

Kentwood Rehabilitation Facility is a reputable establishment that has received mixed reviews from visitors and residents alike. The facility offers rehabilitation services and assistance to individuals recovering from various medical procedures or injuries. One reviewer had a positive experience during their stay at Kentwood, praising the friendly and helpful staff as well as the excellent physical therapy provided. The room amenities, including a color TV, clothing cabinet, and private restroom, were also noted as being satisfactory.

However, not all experiences at Kentwood were positive. Another reviewer shared a distressing account of their friend's grandmother's stay at the facility. They described how she was put in a diaper on her first night and left unattended for hours despite requesting assistance. The grandmother's dietary requests were denied, leaving her without dinner. Furthermore, the handling of her recent surgery site was rough and caused significant pain. This reviewer concluded that Kentwood is not suitable for elderly individuals with medical issues due to inadequate care and lack of attention.

Another individual provided feedback regarding their mother's rehab stay at Kentwood. While most nurses were pleasant and the room was always neat, their mother had complaints about the food substitutions made without her consent. Additionally, one nurse was described as extremely rude, contributing to a slightly negative overall perception of the facility. Despite some downsides, cleanliness was commended, both inside the building and in its outdoor appearance.

Access to toilets seemed to be an issue according to another review. It was mentioned that residents could remain in the same diaper for an extended period of time until UTIs became a frequent problem. Additionally, questions asked during care plan meetings went unanswered due to alleged unavailability of records. However, some long-standing staff members were praised for their attentiveness and dedication.

On a more positive note, another reviewer expressed satisfaction with Kentwood Nursing Facility where their mother resides. The single room provided basic amenities such as a TV, refrigerator, bathtub, and shower. Although the food was described as average, group activities like bingo were offered. The staff's performance was deemed satisfactory by this reviewer.

A heartwarming account came from a visitor who arrived at Kentwood when their grandmother was placed in the nursing home. The cleanliness of the facility and the welcoming receptionist left a positive impression. The nursing director provided reassuring information about the grandmother's well-being. During a tour, the visitor noted the appetizing smell and appearance of the food being served to residents. While they observed some CNAs standing around, other staff members appeared focused on their tasks.

Overall, Kentwood Rehabilitation Facility offers mixed experiences for its residents and visitors alike. While some appreciate the friendly staff, excellent physical therapy, and satisfactory room amenities, others express concerns about inadequate care, rude personnel, and issues with dietary substitutions. Cleanliness is generally praised throughout the facility, but access to toilets may be problematic for some residents. Despite these mixed reviews, it's worth noting that there are dedicated and caring staff members within the facility who have been recognized for their attentiveness and commitment to patient care.

Physicians

• West Augusta Spine Specialist (0.1 miles)
• Augusta Oncology Associates (0.2 miles)
• Augusta Oncology (0.2 miles)
• Urgent MD (0.3 miles)
• Hall Hugh Wood MD Weight Loss MD (0.3 miles)
• Pulmonary Allergy & Sleep Center (0.4 miles)
• Doctors Hospital Center For Occupational Medicine (0.4 miles)

Pharmacies

• Miller, Aubrey Neal (0.4 miles)
• Walgreens (0.5 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)

Hospitals

• Doctors Hospital Of Augusta (0.5 miles)
• Davita Kidney Care (2.4 miles)
• Ddeamc (3.7 miles)

Restaurants

• Farmhaus Burger (0.9 miles)
• Twin Peaks Augusta (1 miles)
• Logan's Roadhouse (1.1 miles)
• Chipotle Mexican Grill (1.4 miles)
• Burger King (1.5 miles)
• Carolina Ale House (1.5 miles)
• Chick-Fil-A (1.5 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (1.4 miles)
• Starbucks (1.6 miles)
• Starbucks (1.6 miles)
• Starbucks (3.8 miles)

Places of Worship

• Abilene Baptist Church (2.1 miles)

Transportation

• Daniel Field Airport (DNL) (3.9 miles)