Windermere Health And Rehabilitation Center in Augusta, GA
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3618 J Dewey Gray Circle, Augusta, GA 30909
For more information about senior living options: (844) 490-3973
They enjoyed their rehab stay here; the staff were nice. The rehab helped him go from very weak to very strong, with therapists' care and understanding that kept him focused. The uncle was able to go home after rehab, thanks to the therapy and nursing teams. Judson Shirey loves it there; he has wonderful friends now, and Regina, one of his CNAs, goes above and beyond in taking care of him. The friend's father has been there about eight months, and the staff are very nice. The stay was very positive, with personal care and support from staff such as Devin, Shannon, Kurt, Cher, Brittany, and Lucinda. The facility offers plenty of activities throughout the day and is described as a very nice place.
The building smelled and there were concerns about bedsores. They were told there were no private rooms, yet private rooms existed. The rehab wing seemed to confine patients to their beds. The promised therapy schedule was not honored; patients received only a few sessions, about 15 minutes each. Discharge planning was inconsistent, with conflicting information about length of stay. The appeal to discharge decisions was denied. There was confusion about arranging home health therapy, requiring an order from the social worker. Meals were cold and served on styrofoam, with unsuitable menu choices (e.g., corn dogs for Christmas, beans and franks for Sunday dinner). Showers were limited to twice a week, pictures were not allowed, and diets and medications were not followed or timely. Understaffing at night caused long waits for medication and substandard care. Communication with families was poor, with unanswered voicemails and lost belongings, and little condolence after a death. High employee turnover and staffing ratios contributed to deteriorating conditions. A family member’s death occurred, and relatives felt the facility did not provide adequate care.Windermere Health And Rehabilitation Center in Augusta is best suited for families pursuing a cost-conscious short-term rehab pathway where meaningful recovery can occur with an active clinical team and vigilant oversight. The facility can work for residents who respond to therapy and appreciate some genuinely caring staff, particularly when family members or approved representatives are prepared to stay engaged with the treatment plan, hold the line on schedules, and press for timely services. It is not a luxury option, nor a hands-off environment; it rewards practical advocacy and a willingness to coordinate therapy, meals, and daily routines rather than relying on passive care.
That practicality, however, comes with clear caveats. Alternatives should be considered for residents who need consistently reliable, high-touch staffing across all shifts, exact medication timing, predictable meal quality, and meticulous discharge planning. Several reviews describe frequent gaps in these areas: delayed medicines, understaffing at night, and a sense that care becomes episodic rather than continuous. The same voices raise concerns about hygiene and daily living routines, including limited opportunities for baths, and meals served cold on Styrofoam, issues that are hard to overlook for a long-term care plan or for a rehabilitation phase that hinges on steady daily progress.
On the upside, the rehab experience at Windermere can be a real differentiator when therapy is delivered with consistency. Several residents and families credit therapy teams for noticeable strength gains and successful transitions home, testaments to the potential of targeted physical and occupational work when it actually occurs. Some staff members stand out for compassion and reliability, and a number of residents report positive personal connections with caregivers who show up and do the job well. The presence of capable aides and dedicated therapists creates pockets of quality care that a family can leverage through active involvement and clear communication about goals.
Yet those positives are threaded through persistent operational weaknesses. The facility has faced reports of odors and bedsores, concerns that suggest wound care and environmental hygiene may not be uniformly dependable. Discharge planning and private-room arrangements appear inconsistent, with families sometimes discovering miscommunications around length of stay or room availability only after admission. Medication delays, minimal staffing at night, and residents left waiting for essential services underscore a systemic challenge in delivering steady, predictable care. The experience of several families, ranging from neglectful bath routines to missed updates and lost belongings, paints a picture of risk that nobody wants in a recovery environment.
In weighing the pros against the cons, the decisive factor is the degree of family or advocate involvement. The effective, visible therapy and the few consistently compassionate staff members can deliver real value, particularly for short stays aimed at regaining strength. However, the same environment that can foster improvement also exposes residents to critical lapses in safety, communication, and daily life management when staffing falters or administrative coordination stalls. The gaps in medicine delivery, nighttime coverage, and routine care cannot be dismissed as minor irritants; they directly affect outcomes, trust, and the likelihood of a smooth return home.
For families moving forward, a clear, action-oriented plan is essential if choosing Windermere. Demand a concrete rehab timetable with daily sessions and documented progress notes; verify that private room requests are acknowledged and honored, and insist on a transparent discharge plan with a confirmed home-health arrangement if needed. Request regular communication updates from a designated contact, and specify who will monitor your loved one’s bathing, dressing, and dietary needs to prevent lapses. Investigate wound-care practices and room cleanliness at admission and during the stay, and confirm the exact medication administration process, including contingency plans for delays. If any of these elements feel uncertain, or if the resident requires high-touch care, exploring other Augusta options with stronger staffing ratios and more consistent operations is prudent.
Ultimately, Windermere can be a practical choice for a goal-oriented rehab journey when there is active family oversight and a clear plan to address gaps in staffing, meals, and medication timing. It is not the right fit for families seeking a hands-off experience or for residents needing uniformly high levels of daily care, reliable nutrition, and meticulous, trauma-informed discharge planning. The decision should hinge on the resident’s rehab goals, the family’s capacity to supervise care, and an explicit willingness to push for steady, accountable service across therapy, nursing, and daily living needs. If those conditions align, Windermere offers a pathway to recovery with real potential; if not, it is wise to widen the search toward facilities with a demonstrably stronger staffing model and more consistently coordinated care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windermere Health And Rehabilitation Center in Augusta, GA is a vibrant and modern assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents. The community's spacious facilities are fully furnished, providing a cozy and welcoming atmosphere.
Residents at Windermere Health And Rehabilitation Center can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. They also have access to community-operated transportation for their convenience. The dining room offers restaurant-style dining with delicious meals prepared by the staff. Special dietary restrictions are accommodated.
The community promotes an active and healthy lifestyle with its fitness room, outdoor space, small library, wellness center, and scheduled daily activities. Residents can participate in fitness programs or planned day trips organized by the community. Additionally, there are resident-run activities to encourage socialization among peers.
Care services provided at Windermere Health And Rehabilitation Center include 24-hour call system and supervision to ensure round-the-clock assistance if needed. Trained caregivers assist with activities of daily living such as bathing, dressing, transfers, and medication management. The staff also caters to specific dietary requirements and offers diabetes diets.
The location of Windermere Health And Rehabilitation Center is convenient with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to everything they need for their comfort and well-being.
Overall, Windermere Health And Rehabilitation Center is an exceptional assisted living community that combines top-quality care services with an abundance of amenities to provide a comfortable and fulfilling lifestyle for its residents.
Windermere Health And Rehabilitation Center is located at 3618 J Dewey Gray Circle, Augusta, GA 30909 in Richmond County, Georgia
Windermere Health And Rehabilitation Center on seniors.fyi includes 6 photos including images showing interior, bedroom, dining, exercise equipment, open space, windows, television, building, and more.
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