Windermere Health And Rehabilitation Center
Save3618 J Dewey Gray Circle, Augusta, GA 30909
For more information about senior living options: (844) 490-3973
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There are plenty of activities throughout the day, and the place is described as a very nice place. Judson Shirey loves it there and has wonderful friends. Regina, a CNA, goes above and beyond in caring for the reviewer's dad. The therapy and nursing team helped the uncle recover well enough to go home. A patient had a very positive stay and showed strong progress thanks to the therapists and staff. The staff are described as very nice and caring by several reviewers.
The facility only allows showers twice weekly. The food is served cold and dietary needs are not followed. Pictures are not allowed. Medications are often delayed and not given on time. Residents have been left in feces for hours due to understaffing. Some staff are abusive or dishonest, including misrepresenting medication requests. Night shifts are severely understaffed, with too few aides for many patients. The facility lost a resident's wheelchair and later denied it existed. Families report poor communication and a lack of condolences after a death. There is high employee turnover and weak accountability/leadership.The collection of remarks about this facility reads like a study in contrasts. On one hand, several visitors describe a place with active programming and a reassuringly bustling atmosphere. They note that there are plenty of activities throughout the day, and that some residents, including relatives waiting to see loved ones, have been impressed by the staff's kindness and by moments of genuinely positive care. A few families emphasize that when things go well, the care team responds with warmth and patience, and that certain residents thrive when the right people are at the bedside. The tone of these accounts suggests that for some patients and visitors, the facility can feel supportive, engaging, and inviting.
Yet the other, far more frequent thread is a consistent stream of serious complaints about neglect, mismanagement, and poor communication. Several reviews describe a stark contrast between the facility's potential and the reality of care for some residents. Issues cited include showering frequency and hygiene lapses, meals served cold or in inappropriate textures, and a troubling pattern of not following prescribed diets or timely medication administration. One visitor recounts a mother in rehab who was never bathed, left wet with clothes from the day before, and assessed as moving around in the bathroom on her own - despite concerns about her safety and diet. The meals described range from puree textures to regular meals, with a clear sense that dietary preferences and needs were not consistently respected.
Medication delays appear as a recurrent and deeply troubling theme. A specific account describes a licensed practical nurse's three-hour and forty-five-minute delay one night, followed by nearly three hours the next morning, with allegations of abusive behavior and a lack of accountability. The same narrative asserts that staff miscommunications and deception occurred in relaying messages about medications, leading to repeated frustrations for both patients and their families. The impression given is that understaffing during night shifts exacerbated slow response times, leaving residents waiting long hours for essential care and assistance.
The stories also highlight a broader pattern of inadequate attention to patient dignity and cleanliness. Residents and families recount lapses that include leaving a resident in feces for hours, insufficient assistance during bathroom use, and a sense that some staff members are not held to consistent standards. The frustration extends to administrative and logistical gaps: voicemails unanswered, calls not returned, and a general perception that the facility's leadership does not adequately communicate with families or attend to their concerns. One family even recalls losing a beloved relative's wheelchair and facing a lack of empathy or proper acknowledgment after the resident's death, which deepens the sense of neglect and bureaucratic coldness for that caregiver.
Several reviews underscore the emotional toll of these issues. Families describe deteriorating health and morale for loved ones who might have benefited from more attentive, timely, and coordinated care. There is also a noted dissatisfaction with accountability and leadership, especially in the long-term care wing, where staff turnover is high and the patient-to-staff ratio is perceived as too heavy. The overarching sentiment is that while the facility could be a good home for many residents, it requires substantial improvements in staffing, supervision, and responsiveness to family concerns to prevent avoidable declines in health and well-being.
Amid the negative experiences, there are bright spots that provide a counterpoint. Some residents' families and friends speak warmly of specific staff members who consistently go above and beyond. One father, Judson Shirey, is described as loving his stay, with his CNAs playing a key role in his satisfaction, and one particular aide, Regina, praised for her exceptional care. Positive anecdotes also come from visitors who have observed a longer-term resident thriving in rehab or simply enjoying the day-to-day activities when the facility is well-staffed and attentive. Another reviewer recounts a personal, uplifting rehab experience, crediting therapists and care staff for helping them regain strength and confidence after a life-threatening accident, and naming several team members by name for their compassion and professionalism.
Finally, a number of reviews hint at the mixed reality that families navigate when a loved one is in frail health. While a few grandparent or parent experiences were marred by neglect or poor communication, others report meaningful progress, gratitude, and even transformations in independence and function thanks to rehabilitation and dedicated caregivers. The contrast between these experiences underscores that the facility can be a place of genuine healing and companionship for some, while for others it may become a source of frustration and disappointment unless key issues - staffing, communication, timely care, respect for dietary needs, and a proactive approach to family involvement - are addressed.
In sum, the narratives present a landscape of both hopeful outcomes and serious concerns. For families evaluating this facility, the stories suggest weighing the potential benefits of a structured, activity-rich environment and compassionate interactions against the risks associated with understaffing, delayed care, and inconsistent communication. The recurring call from many reviewers is clear: with stronger leadership, better staffing, and more reliable, respectful engagement with both residents and their families, the facility could move closer to fulfilling its promise as a place of safety, dignity, and meaningful daily living.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windermere Health And Rehabilitation Center in Augusta, GA is a vibrant and modern assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents. The community's spacious facilities are fully furnished, providing a cozy and welcoming atmosphere.
Residents at Windermere Health And Rehabilitation Center can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. They also have access to community-operated transportation for their convenience. The dining room offers restaurant-style dining with delicious meals prepared by the staff. Special dietary restrictions are accommodated.
The community promotes an active and healthy lifestyle with its fitness room, outdoor space, small library, wellness center, and scheduled daily activities. Residents can participate in fitness programs or planned day trips organized by the community. Additionally, there are resident-run activities to encourage socialization among peers.
Care services provided at Windermere Health And Rehabilitation Center include 24-hour call system and supervision to ensure round-the-clock assistance if needed. Trained caregivers assist with activities of daily living such as bathing, dressing, transfers, and medication management. The staff also caters to specific dietary requirements and offers diabetes diets.
The location of Windermere Health And Rehabilitation Center is convenient with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have easy access to everything they need for their comfort and well-being.
Overall, Windermere Health And Rehabilitation Center is an exceptional assisted living community that combines top-quality care services with an abundance of amenities to provide a comfortable and fulfilling lifestyle for its residents.
Windermere Health And Rehabilitation Center is located at 3618 J Dewey Gray Circle, Augusta, GA 30909 in Richmond County, Georgia
Windermere Health And Rehabilitation Center on seniors.fyi includes 6 photos including images showing interior, bedroom, dining, rehabilitation, exercise equipment, open space, windows, television, and more.
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