Heartis Buckhead

Pros

• Residents at Heartis Buckhead express that the staff treats them like family, creating a warm and welcoming environment.
• The food is consistently praised for being delicious and nutritious, with many residents enjoying the diverse dining options available.
• The community offers a vibrant and engaging lifestyle, with various activities and social events that foster camaraderie among residents.
• Many visitors appreciate the beautiful and modern amenities provided in the building, enhancing their overall living experience.
• The convenient location allows easy access to entertainment and essential services, making it an ideal place for active seniors.
• Several reviewers highlight the exceptional customer service from staff members, making them feel valued and cared for during their visits.
• The positive atmosphere at Heartis Buckhead is reflected in happy interactions between residents and staff alike.

Cons

• The management at Heartis Buckhead is untrustworthy and takes advantage of elderly residents, as evidenced by a failed apartment deposit situation.
• There has been significant staff turnover, including the Executive Director, which has negatively impacted the quality of life for residents.
• The food quality has drastically declined, with some residents finding it inedible and experiencing long wait times for meals.
• A smoker on the twelfth floor has compromised the health and safety of residents despite Heartis being a non-smoking facility.
• The community feels empty, and some visitors felt rushed during their tour, leading to a negative impression of the environment.
• There are concerns about noise disturbances from nearby nightlife affecting residents’ sleep quality.
• Communication and timely follow-up from the staff have been lacking, impacting overall satisfaction with services provided.

Review

Heartis Buckhead has emerged as a prominent independent living and assisted living community in Atlanta, garnering mixed feedback from residents and their families. While many praise the facility for its beautiful design, modern amenities, and engaging community atmosphere, others express concerns regarding management issues that could impact the quality of life for residents.

One of the most striking aspects highlighted by numerous reviews is the excellent service provided by Heartis staff. Many residents reflect on their positive experiences with the Front Desk personnel and other staff members who treat everyone like family. The sense of community is palpable, with remarks about how team-oriented the environment is and how friendly interactions contribute to a great spirit among those living and working there. From delicious meals to organized events, both residents and visitors feel embraced by a warm atmosphere that fosters friendship and camaraderie.

Food quality remains a significant point of contention among reviewers. While some residents rave about the culinary offerings—mentioning tasty dishes such as baked salmon, mac and cheese, daily dining options that cater to personal preferences, and healthy meals—others report a decline in food quality over time. Complaints include long wait times for meals and experiences where food was deemed inedible. This mixed feedback suggests that while many enjoy their dining experiences at Heartis Buckhead, inconsistent meal preparation may detract from overall satisfaction.

The location of Heartis Buckhead also receives accolades; situated conveniently in an area with vibrant entertainment options nearby enhances its appeal. Reviewers appreciate the accessibility it offers for elderly residents through planned transportation services like the Heartis bus system. Activities ranging from book clubs to political discussions create opportunities for social engagement among residents—a key consideration for many looking for supportive housing solutions.

However, despite these positive elements, some reviews indicate serious managerial shortcomings affecting everyday operations within the community. Issues such as high staff turnover have led to sentiment concerning decreased service levels since Heartis opened in 2022. Residents mention concerns about integrity in management practices after experiencing inconsistencies regarding deposits made for apartment changes or grievances surrounding non-compliance with smoking policies meant to protect resident health.

In contrast to families seeking new homes for their loved ones based on thoughtful recommendations or initial positive impressions—often encouraged by welcoming staff—there are stark warnings from dissatisfied customers advising potential future tenants to consider alternatives due to management negligence or disorganization. The blend of admirable qualities alongside serious concerns poses an essential narrative around evaluating whether Heartis Buckhead can maintain its reputation amid operational challenges.

Overall, it’s clear that Heartis Buckhead has much to offer: beautiful apartments with stunning views of Atlanta's skyline; strong communal bonds amongst many happy residents; engaging activities designed to keep seniors active; exceptional access due to its prime location; along with outstanding hospitality shown by numerous staff members throughout various interactions. However, prospective residents must weigh both sides when considering this facility—a determination shaped not only by individual preferences but also family priorities concerning elder care options within an evolving landscape.

This part of Atlanta, Georgia is a vibrant and convenient area with a variety of amenities easily accessible. The proximity to several hospitals, pharmacies, and physicians makes it an ideal location for seniors looking for easy access to healthcare services. Additionally, there are plenty of restaurants and cafes nearby offering a wide range of dining options. Parks like Piedmont Park provide opportunities for outdoor recreation and relaxation. Transportation options such as MARTA stations make it easy to get around the city. The presence of theaters like AMC Phipps Plaza offers entertainment options for those looking to enjoy a movie or live performance. Overall, this area combines convenience, healthcare access, dining options, and recreational opportunities making it a desirable location for senior living in Atlanta.

Hospitals

• Piedmont Atlanta Hospital (0.2 miles)
• Northwest Medical Center (3.1 miles)
• Marcus Autism Center (3.3 miles)
• Grady Memorial Hospital (4.1 miles)
• Atlanta VA Medical Center (4.7 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Kroger Pharmacy (1.7 miles)

Restaurants

• Chick-Fil-A (0.3 miles)
• Mr Cs Bar & Grill (1.2 miles)
• La Parilla (1.3 miles)
• Atlantic Station Parking Garage (1.3 miles)
• Grindhouse Killer Burgers (1.5 miles)
• The Hideaway (1.5 miles)
• Little Rey (1.5 miles)

Places of Worship

• The Temple (0.9 miles)
• Second-Ponce De Leon Baptist Church (1.3 miles)
• Haygood Memorial United Methodist Church (2.4 miles)
• The Church of the Apostles (3.6 miles)
• Karin Kabalah Center of Atlanta (3.7 miles)
• Inman Park United Methodist Church (4.3 miles)

Parks

• Peachtree Hills Playground (1 miles)
• Fetch Park Buckhead (2.1 miles)
• Piedmont Park (2.1 miles)
• Morningside-Lenox Park Tennis Courts (2.3 miles)
• Pemberton Place (3.3 miles)
• Westside Park (3.3 miles)

Transportation

• MARTA - Lindbergh Center Station (1.5 miles)
• MARTA - Midtown Station (2.1 miles)
• MARTA - North Avenue Transit Station (2.7 miles)
• Marta - Dome/Gwcc/Phillips Arena/Cnn Center Station (3.6 miles)
• MARTA - King Memorial Station (4.3 miles)
• MARTA Inman Park - Reynoldstown Station (4.3 miles)
• Brookhaven/Oglethorpe University MARTA Rail Station (4.6 miles)

Cafes

• Panera Bread (1.9 miles)
• Cross Creek Cafe (2.2 miles)
• Starbucks Reserve (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)
• OK Cafe (3.4 miles)

Physicians

• Peachtree Orthopedics (2.1 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (3.2 miles)
• Thomas D Gurley Jr MD (4 miles)

Theaters

• AMC Theatres Phipps Plz 14 (3.4 miles)
• Phipps Plaza (3.4 miles)