Menders Inc in Atlanta, GA

Pros

• Darvin is incredibly courteous and utterly professional.
• The Buckhead Morningstar Storage facility is clean, secure, and well maintained.
• The staff are friendly, knowledgeable, and always ready to help.
• Darvin goes above and beyond to assist customers and find the best solutions.
• Morningstar Storage offers a complimentary moving van that makes relocations easier.
• The service is consistently excellent and staffed by helpful, courteous professionals.
• Shameka provides exceptional customer care and resolves issues with a friendly attitude.
• Morgan and Darvin form an exceptional, customer-focused team.
• Morningstar Storage is the best storage company in Atlanta.

Cons

• The manager, Darwin/Darvin, is described as very dishonest, with belongings stolen from the unit and no action taken.
• The manager is portrayed as rude and unprofessional.
• The facility sold the customer's belongings at auction without informing them.
• The customer was charged a large bill (about $550) for August?October despite not knowing their items were still in the unit.
• Management allegedly lied about the unit's status, leading to an unexpected past-due bill.
• Prices keep rising with no notice, making the reviewer consider leaving the storage option.
• Darvin is not very fun.

Review

This Buckhead location is best suited for families and individuals who want a boutique, highly service-driven storage experience and are willing to invest in a proven, hands-on on-site team. The community consistently earns praise for a manager-level standard of care that feels personalized and attentive, with a focus on making moves smooth and straightforward. It is especially appealing to renters who value convenience near Midtown/Buckhead, clean and secure facilities, easy access via elevators and rolling carts, and the ability to reserve a moving van to simplify relocation tasks. When these factors matter most - personalized problem-solving, reliability, and a confident, customer-first attitude - this site stands out.

But there are clear reasons to consider alternatives. A subset of reviewers raise concerns about management reliability and communication gaps, including disputes over access to belongings and billing, as well as the possibility of rapid changes in policy or pricing without timely notice. For families that cannot tolerate even a remote risk of items being mishandled or billed incorrectly, a more corporately standardized operator or a facility with broader regional oversight may feel safer. Likewise, those who want guaranteed consistency across multiple locations or who prefer not to rely on a single point person should compare other options before committing.

The strongest positives here offset most potential friction. The facility's cleanliness, secure environment, convenient Buckhead location, and practical amenities (including 24/7 access in many cases, ample loading options, and a moving van) create a compelling operational advantage. The onsite team - particularly the designated manager - consistently earns high marks for friendliness, responsiveness, and knowledge, turning routine storage into a seamless process. For short- and medium-term storage needs, where access, ease of move-in, and proactive assistance matter, these attributes translate into real peace of mind and less stress during transitions.

However, the main drawbacks cannot be ignored. A handful of reviews highlight serious concerns about dishonesty, theft, and billing disputes tied to experienced staff transitions. There are reports of access issues, aggressive collection actions, and questions about how exceptions are handled when problems arise. The risk profile improves greatly if one confirms a stable point of contact, documents every agreement in writing, and maintains proactive communication with the site leadership. Still, for households that place a premium on uniform corporate policy and immediate escalation channels, these reported outliers make a meaningful difference in the perceived safety net.

For decision-makers weighing options, the pros here are tangible and repeatable: a clean, well-run facility with approachable, capable staff; location advantages that shorten trips to and from the unit; and practical perks that reduce the logistical burden of storage and moving. These strengths help most families feel confident that their belongings are protected and accessible when needed, and they balance against the potential downsides when the relationship with management is consistently positive. The best way to tilt this balance in favor of success is to establish clear expectations from day one, insist on written terms for any price changes or billing practices, and request a designated point of contact who remains constant through the stay.

Bottom line: this Buckhead facility is a strong choice for those who prize exceptional service, a clean, secure setting, and convenient access, especially if proximity to major neighborhoods and the promise of a moving van are high on the priority list. It is prudent to enter with a plan - confirm a stable contact, secure written agreements, and monitor billing closely. If management consistency, transparent pricing, and a guaranteed, uniform policy across all locations are musts, and alternative operators offer stronger, system-wide guarantees, then exploring those options may yield greater long-term confidence. For families who can trust and nurture a direct, professional relationship with the onsite team, this site delivers real value and a reliably smooth storage experience.

Restaurants

• Chick-Fil-A (0.2 miles)
• Atlantic Station Parking Garage (0.8 miles)
• La Parilla (1.1 miles)
• Mr Cs Bar & Grill (1.2 miles)
• The Hideaway (1.3 miles)
• Oscars Atlanta (1.4 miles)
• Grindhouse Killer Burgers (1.5 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.9 miles)
• Kroger Pharmacy (2.1 miles)

Hospitals

• Piedmont Atlanta Hospital (0.4 miles)
• Marcus Autism Center (3.4 miles)
• Northwest Medical Center (3.4 miles)
• Grady Memorial Hospital (3.6 miles)

Places of Worship

• The Temple (0.4 miles)
• Second-Ponce De Leon Baptist Church (1.8 miles)
• Haygood Memorial United Methodist Church (2.3 miles)
• Inman Park United Methodist Church (3.9 miles)
• Karin Kabalah Center of Atlanta (3.9 miles)
• The Church of the Apostles (4 miles)

Parks

• Peachtree Hills Playground (1.4 miles)
• Piedmont Park (1.7 miles)
• Morningside-Lenox Park Tennis Courts (2.4 miles)
• Fetch Park Buckhead (2.5 miles)
• Pemberton Place (2.8 miles)
• Westside Park (3 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks Reserve (1.8 miles)
• Cross Creek Cafe (2.3 miles)
• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• OK Cafe (3.8 miles)
• Muchacho (4.5 miles)

Transportation

• MARTA - Midtown Station (1.6 miles)
• MARTA - Lindbergh Center Station (1.9 miles)
• MARTA - North Avenue Transit Station (2.2 miles)
• Marta - Dome/Gwcc/Phillips Arena/Cnn Center Station (3.2 miles)
• MARTA - King Memorial Station (3.8 miles)
• MARTA Inman Park - Reynoldstown Station (3.9 miles)

Physicians

• Peachtree Orthopedics (1.7 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (2.8 miles)
• Thomas D Gurley Jr MD (3.6 miles)

Theaters

• AMC Theatres Phipps Plz 14 (3.8 miles)
• Phipps Plaza (3.8 miles)
• AMC Madison Yards 8 (4.5 miles)