Assisting Hands Home Care - Winter Park, FL

Pros

• They've already cared for several members of my family - the best agency in the area.
• The staff and office personnel are wonderful.
• Amanda the Scheduler was very accommodating and always followed up to confirm who would be caring for my Mom.
• Rose is so sweet and willing to help put all of our needs together in any way she can.
• Barbara Reese is one of my husband's nurses; she is the best, takes good care of him, and always comes with a smile and is willing to help with anything.
• Milagros Fernandez has been wonderful with my mom, kind and extremely helpful.
• Alicia Montaque is a great caregiver; she is reliable and very helpful.
• Camela is utterly dependable, abundantly kind and completely capable.
• Carola Prieto is very understanding and attentive.

Cons

• They found Assisting Hands unreliable and unprofessional.
• They were left without coverage on two occasions and did not get the service they expected.
• Shannon was cold and nonchalant and offered no alternative solutions.
• They felt the company did not want to service their husband.
• They do not recommend the company and consider it not a five-star operation (referencing Stephanie).

Review

The experiences shared about Assisting Hands span a broad spectrum, revealing a mix of disappointment, frustration, and deeply positive, appreciative moments. On one hand, there are stories of unreliability and communication gaps that left a family without coverage at crucial times. One reviewer described their experience as unreliable and unprofessional, with two occasions in which no caregiver arrived. They felt treated coldly when they spoke with Shannon, perceiving that the company did not want to service their husband, a military veteran. That encounter left them disillusioned, leading them to seek help elsewhere and to caution others not to rely on this agency. The sentiment was blunt: they could not recommend the company, and they mentioned Stephanie in connection with the organization in a way that suggested dissatisfaction with the overall service.

Against that backdrop of a difficult interaction, a large number of families instead spoke glowingly about Assisting Hands, painting a picture of a caregiver-first agency that has consistently delivered compassionate, dependable, and personalized support. Several reviews begin with strong endorsements of the agency's impact on loved ones, often noting that the agency has cared for multiple family members over time and describing the service as among the best in the area. These accounts emphasize not only the presence of caregivers but also the sense of trust and warmth that these aides foster in the home.

Among the most frequently praised members of the caregiving team are specific individuals who recipients say go above and beyond. Belkis Moreno is repeatedly highlighted for her proactive, efficient, and effective approach to care, earning explicit recognition for making a tangible difference in the lives of the people she assists. Carola Prieto is lauded as understanding, attentive, and compassionate, with one family noting that their mother found a loving and caring caregiver in Carola. Alicia Montaque receives multiple commendations for being reliable, observant, and deeply compassionate - so much so that a caller described her as being "like a daughter" to them and their loved one. Barbara Reese is singled out by several families as exceptional in her nursing and caregiving, bringing not only practical care but also a positive, hopeful presence to the home. Camela is described as utterly dependable, abundantly kind, and completely capable, with a caregiver's responsibilities taking on a life-affirming role for the patient and their family. Milagros Fernandez is praised for being kind and extremely helpful, with families willing to recommend her to anyone in need. These voices collectively underscore a core strength of Assisting Hands: the person-to-person connection and the reliability of individual caregivers.

Beyond individual caregivers, families also commend the organizational and administrative side of the agency. The scheduling team, in particular, receives favorable mentions for responsiveness and follow-through. Amanda the scheduler is described as upbeat and proactive, consistently following up and ensuring families know who will be caring for their loved one. Rose is praised for being willing to help coordinate care and for making the process smoother whenever possible. In one heartfelt narrative, the agency's ability to work through scheduling challenges during a difficult medical period is highlighted as a major factor in the family's positive experience. The office personnel - and the staff who answer questions, provide information, and stay in touch - are repeatedly cited as helpful and professional, reinforcing the sense that the agency values communication and reliability as much as compassionate caregiving.

Several reviews go beyond individual caregivers to acknowledge the overall impact of the agency on families navigating serious health needs. One reviewer described the agency as one of a kind, with the staff and leadership demonstrating genuine care, and praised the owner's responsible, family-centered approach. Others spoke to the agency's responsiveness during transitions, such as when a loved one returns home from a skilled nursing facility or when arrangements needed to be adapted to changing schedules. In addition to personal anecdotes, there are references to practical benefits, such as support in connecting veterans with appropriate community programs through VA resources, and to caregivers who help maintain not only physical needs but also emotional well-being. A family member publicly thanked the agency for enabling better living arrangements and for making difficult periods more manageable.

The reviews also reflect a sense of trust built over time. Several families describe a long-standing relationship with Assisting Hands, mentioning that they would turn to the company again for future needs and would confidently recommend it to others. A couple of reviewers even speak warmly about the agency's leadership and the personal credibility of the owner, noting that the family would seek his guidance for other senior or family issues. The recurring thread across these stories is a belief that, when matched with the right caregiver and supported by attentive scheduling and communication, the agency can deliver meaningful, consistent, and compassionate home care that improves daily life for both patients and their families.

Overall, the collection of testimonials presents a nuanced portrait. There are clear, credible cautions about situations where communication broke down and coverage was missed, reminding prospective clients that experiences can vary and that building a reliable care plan may require proactive engagement and precise caregiver matching. Yet the overwhelmingly positive experiences center on caring individuals who bring warmth, patience, and competence into the home, paired with a responsive administrative team that strives to coordinate care smoothly. For many families, Assisting Hands has proven to be a dependable source of in-home support, with caregivers whose dedication, empathy, and professional skill have made a real difference in the lives of their loved ones. The divergent notes - in which one day a review might reflect disappointment and the next day praise - underscore the importance of clear communication, individualized care planning, and ongoing caregiver placement to ensure that the agency's strengths are consistently realized in every family's unique situation.

This part of Winter Park, Florida offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of dining options including popular chains like McDonald's and upscale restaurants like Sixty Vines, Hillstone Restaurant, and The Cheesecake Factory, residents can enjoy a wide selection of cuisine. Access to pharmacies such as Walgreens and CVS provides easy access to medications and healthcare needs. Nearby hospitals like Florida Hospital and Winter Park Memorial Hospital ensure that quality healthcare services are readily available. For leisure activities, there are theaters such as Regal Winter Park Village & RPX for entertainment, parks like Blue Jacket Park and Lake Eola Park for outdoor enjoyment, and cafes like The Glass Knife for socializing over coffee. In terms of transportation, Lynx Central Station and Altamonte Springs SunRail Station offer easy access to public transit options for getting around the area. Additionally, places of worship such as ISCF Masjid Al Rahman and Orlando Filipino Seventh-Day Adventist Church cater to spiritual needs within the community. Overall, this part of Winter Park provides a well-rounded living environment with ample resources to support a comfortable retirement lifestyle.

Restaurants

• McDonald's (0.5 miles)
• Sixty Vines (0.7 miles)
• Hillstone Restaurant (0.7 miles)
• Florida Hospital Welch Cafeteria (0.8 miles)
• The Cheesecake Factory (1.2 miles)
• Prato (1.2 miles)
• Briarpatch Restaurant (1.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)

Cafes

• The Glass Knife (0.7 miles)
• Lineage Coffee Roasting (2.3 miles)
• Starbucks (5.4 miles)

Hospitals

• FH Engineering Services (0.7 miles)
• Florida Hospital (0.7 miles)
• Florida Hospital- South Campus (0.8 miles)
• Florida Hospital Womens Center (0.8 miles)
• Florida Hospital Ginsburg Tower (0.9 miles)
• Winter Park Memorial Hospital (2.5 miles)
• Orlando VA Medical Center (2.7 miles)

Physicians

• Florida Hospital Medical Plaza (0.9 miles)
• Orlando Immunology Center (1.3 miles)
• Diabetes and Endocrine Center of Orlando (2.2 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (2.6 miles)
• Central Florida Breast Center, PA (2.7 miles)
• Central Florida Endocrine (3.2 miles)
• First Choice Pediatrics (3.6 miles)

Theaters

• Regal Winter Park Village & RPX (1.1 miles)
• AMC Altamonte Mall 18 (5.6 miles)

Parks

• Blue Jacket Park (1.7 miles)
• Lake Eola Park (2.9 miles)
• Cranes Roost Park (5.7 miles)

Transportation

• Lynx Central Station (2.8 miles)
• Altamonte Springs SunRail Station (5.4 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.4 miles)
• Orlando Filipino Seventh-Day Adventist Church (6.8 miles)