AdventHealth Orlando

Pros

• The nurses were great and delivered excellent care.
• The staff provided great service with friendly, professional, and caring attitudes.
• Patients felt well taken care of despite the hospital's busyness.
• Doctors and care teams offered thorough, informative consultations and took time to answer questions.
• The Florida Hospital outpatient IV infusion unit had awesome nursing staff and delivered outstanding care.
• Every employee was friendly and caring.
• The ER team made patients feel comfortable and well cared for.
• AdventHealth Celebration is highly recommended for compassionate, high-quality care.

Cons

• The reviewer was placed on hold at check-in because administrative documentation was not found in their file, leading to a long wait.
• The reviewer had to sign a 'promise to pay' document after Medicare payment was in question, following a delay.
• Despite preregistration, the reviewer faced a new delay for the same procedure on multiple visits.
• The reviewer's daughter reported no follow-up after sending prenatal records, with staff repeatedly saying they would call back.
• In Radiology, staff showed zero empathy toward a child with autism, making it the worst experience.
• The natural-delivery experience was traumatic because the epidural was administered incorrectly, leaving the patient in pain.
• The doctor changed during labor, contrary to prior arrangements.
• The patient felt neglected when staff did not respond to the buzzer or provide basic necessities like water.

Review

AdventHealth experiences, as reflected in a wide range of patient voices, paint a picture of a hospital system where compassionate, attentive care often shines through, even as operational hiccups and communication gaps can undermine otherwise strong patient encounters. Across several campuses and departments, patients repeatedly highlight the dedication of nurses, clinicians, and support staff. They describe feeling genuinely cared for from the moment they walk in, and many recount moments of kindness, patience, and thorough explanations that leave them with confidence in the medical care they're receiving. The overarching sentiment is that behind the hospital's size and busyness, there are many capable, caring people who strive to provide excellent treatment and support.

In the realm of acute and continuity care, several stories celebrate high-quality clinical outcomes and professional expertise. One patient's team was described as patient, thorough, and knowledgeable, with doctors and nurses taking time to answer questions and follow up on post-surgical progress. A patient who recently underwent a kidney transplant spoke with pride about the outstanding Drs and staff, underscoring the level of expertise and the sense of relief and gratitude that comes with successful, ongoing treatment. Another account recounted successful cancer treatment and the sense that the medical team, from ER triage through surgery and follow-up, played a life-changing role, culminating in the patient being cancer-free. Across various settings - from outpatient infusion units to ERs and ICU - people repeatedly note that medical care itself is competent, compassionate, and attentive to the patient's needs.

However, these positive medical outcomes coexist with notable administrative and logistical challenges that affect the patient experience. Several reviews describe delays and frustrating check-in experiences, including holds or waits while administrative documentation is located or verified. One patient faced a sign-to-pay-if-Medicare-denied scenario after a long hold, something they could not quite understand given prior online pre-registration. In another domain, a prenatal transfer process drew disappointment: despite family records being sent and a promise that a nurse would reach out, the daughter encountered repeated unreturned messages and unanswered calls, which a nurse care manager personally found unacceptable. The pattern in these stories suggests that while clinical care can be excellent, the administrative and scheduling processes sometimes lag behind, creating needless stress and confusion for patients and families.

Communication gaps extend beyond the administrative sphere and touch the bedside experience in some departments. A particularly striking contrast emerges in obstetrics, where one patient reported a troubling sequence during labor: the doctor responsible for the delivery left before the patient's delivery, and there was a perception that epidural administration was mishandled, resulting in disproportionate pain and a later need for a C-section. The subsequent care team in the C-section ward, praised for kindness and professionalism, stood in contrast to earlier concerns about preparation and responsiveness. Such narratives underscore how crucial clear, consistent communication and dependable decision-making are in obstetric care, where trust and timing are everything.

Radiology and imaging, too, show a split between highly positive experiences and deeply troubling ones. Several patients praised the imaging staff for their bedside manner, efficiency, and thoughtful courtesy; they described the technicians as experienced, compassionate, and able to ease anxiety in a cramped or challenging setting. Yet there is at least one profoundly negative account: a family with a child on the autism spectrum described a radiology visit marked by cold, unempathetic treatment and a long wait that intensified distress for both child and family. This juxtaposition highlights an important truth: even within the same department, patient experiences can diverge dramatically based on individual staff interactions and sensitivity to patient needs.

Logistical realities - parking, wayfinding, and transit within a sprawling campus - add another layer to the patient experience. One reviewer described the initial impression of the facility as overwhelming and confusing, particularly due to its size and the challenge of navigating between entrances and parking. For others, transportation between different hospital areas (and even across bridges) proved stressful, contributing to delays that could tax patients already anxious about appointments or procedures. There are also small but meaningful missteps, such as a last name correction, that remind us how everyday administrative details can impact patient confidence and comfort.

Despite these challenges, the core strength that many reviewers repeatedly acknowledge is the staff's warmth, professionalism, and willingness to go the extra mile. Across the board, patients note receptionists and team members who are friendly, helpful, and knowledgeable, with many describing the hospital as a place where people truly strive to help. The sentiment that comes through most clearly is one of gratitude for the care team's dedication, a recognition that while the system can stumble in parts, the people delivering medical care often excel at listening, explaining, and supporting patients through difficult moments - from pre- and post-operative care to long-term treatment journeys and life-saving interventions.

In sum, AdventHealth is consistently seen as a place where high-quality medical care and compassionate, attentive staff can deliver life-changing outcomes and meaningful comfort in the face of illness. Patients celebrate successful surgeries, cancer-free recoveries, and supportive care teams. They also candidly report administrative friction, communication gaps, and occasional missteps that can erode trust or create unnecessary stress. The collective picture is of a health system with exceptional clinical promise and a strong human touch, tempered by opportunities to streamline processes, improve cross-team communication, and ensure that every patient and family member receives timely follow-up, coordinated care, and clear, compassionate guidance at every step of their healthcare journey.

This part of Orlando, Florida, offers a convenient location for individuals considering senior living. With multiple hospitals nearby, including Florida Hospital and Winter Park Memorial Hospital, residents have easy access to medical care. The area also boasts a variety of dining options, from casual eateries like McDonald's to upscale restaurants such as Hillstone and The Cheesecake Factory. For leisure activities, residents can visit nearby parks like Blue Jacket Park and Lake Eola Park or catch a movie at Regal Winter Park Village & RPX. Additionally, there are several pharmacies in the vicinity for easy access to medications. Overall, this neighborhood provides a mix of healthcare facilities, dining options, recreational opportunities, and transportation services for seniors looking to settle in a vibrant community in Orlando.

Hospitals

• Florida Hospital (0 miles)
• FH Engineering Services (0 miles)
• Florida Hospital- South Campus (0.1 miles)
• Florida Hospital Womens Center (0.1 miles)
• Florida Hospital Ginsburg Tower (0.1 miles)
• Orlando VA Medical Center (2.9 miles)
• Winter Park Memorial Hospital (3 miles)

Restaurants

• Florida Hospital Welch Cafeteria (0.1 miles)
• The Thirsty Topher (0.8 miles)
• McDonald's (1.2 miles)
• Sixty Vines (1.5 miles)
• Hillstone Restaurant (1.5 miles)
• The Cheesecake Factory (1.9 miles)
• Prato (1.9 miles)

Physicians

• Florida Hospital Medical Plaza (0.1 miles)
• Orlando Immunology Center (0.7 miles)
• Diabetes and Endocrine Center of Orlando (1.9 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.2 miles)
• Central Florida Breast Center, PA (3.3 miles)
• Orlando Health Heart Institute (3.4 miles)
• Colon & Rectal Clinic of Orlando (3.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)

Cafes

• The Glass Knife (1.4 miles)
• Lineage Coffee Roasting (1.6 miles)
• Starbucks (6.1 miles)
• Starbucks (6.8 miles)

Parks

• Blue Jacket Park (1.8 miles)
• Lake Eola Park (2.2 miles)
• Cranes Roost Park (6.3 miles)

Theaters

• Regal Winter Park Village & RPX (1.8 miles)
• AMC Altamonte Mall 18 (6.3 miles)

Transportation

• Lynx Central Station (2 miles)
• Altamonte Springs SunRail Station (6.1 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.4 miles)