Select Specialty Hospital North

Pros

• The medical team was professional, friendly, and compassionate, providing tremendous care.
• The case manager Brianna showed patience, clear communication, and tireless dedication in guiding the mom toward recovery.
• The staff worked together effectively to deliver the best possible care for the patient.
• The administrative staff, especially Rachel Hinson, was wonderful and accommodating to families' needs.
• The nursing staff were among the very best, and the nursing assistants were attentive and kept the patient comfortable.
• Respiratory therapy and physical therapy were top-notch.
• Ivan, Joviette, Bonnie, Aileen, and Nerline provided exceptional care and professionalism.
• The care saved the patient's life and was of the highest quality.
• The hospital provided excellent service and humane treatment.
• The stay was wonderful, with staff who were patient, kind, and helpful.

Cons

• They described the facility as the worst experience ever.
• They allege patients are kept on ventilators for long periods for billing purposes.
• They say the staff were very rude, with only a few nice people.
• They report no doctors at the facility on weekends or holidays.
• They claim their loved one was left in excrement all day with only one cleaning per day.
• They state they had to call 911 and have EMS take their loved one to the emergency room.
• They claim they were threatened and told not to move the patient due to Covid concerns.
• They mention a police report was filed for abuse and that staff read a family member's review mid-typing.
• They describe nurse calls going unanswered and delayed responses to requests for help.
• They allege some staff were rough, mean, and that travel nurses provided poor care.
• They say they had to change a bedpan themselves because staff would not assist.

Review

The collection of experiences from this facility runs a broad spectrum, moving from glowing praise to devastating disappointment. On the one hand, there are reviews that describe a hospital where dedicated staff, skilled clinicians, and thoughtful administrators come together to make a meaningful difference in patients' lives. People recount professional, knowledgeable care, with nurses, therapists, and doctors who are patient, responsive, and genuinely invested in recovery. One reviewer calls the team "very professional and knowledgeable," and another emphasizes a sense of gratitude for the care that helped them through a difficult journey, noting that "All staff members were kind and respectful." Several accounts highlight compassionate, coordinated teamwork: "the entire medical team here was professional, friendly, compassionate, provided tremendous care," and multiple patients specifically mention dedicated individuals by name - case manager Brianna for her patience and clear communication, and staff members such as Ivan, Joviette, Bonnie, Aileen, Nerline, and a nurse named Christian Alvarez who reportedly treated his patients like family. For many, the experience was uplifting and restorative, with thanks extended to respiratory therapy, physical therapy, and the sense that the care team worked together effectively to address concerns and move patients forward toward recovery.

Equally prominent in the narrative is a contrasting chorus of severe dissatisfaction and alarm. Several reviewers describe rooms that feel crowded or shared, with "every room is a sharing room with another patient," and some express fear that prolonged ventilator care is conveyed as routine rather than urgent, raising questions about patient comfort and consent. Others recount experiences of neglect or fear: "Worst care ever for my wife, no doctors actually at facility on weekends or holidays," followed by vivid details of a patient left in excrement, limited cleanings, and urgent escalation to EMS. A number of posts document calls that go unanswered, staff who seem slow to respond, and a sense that the human element of care is inconsistent - some days compassionate and attentive, other days impersonal or even discouraging. A few reviews report communication breakdowns or administrative friction, including accounts of missing items, delays in follow-up, and concerns about how concerns are handled after hours.

Within the positive reports, there is also an appreciation for the administrative and support side of care. One family speaks with admiration of Rachel Hinson in the administrative office, saying, "We are at peace, Rachel has accommodated us. She has fulfilled all of our needs. If you're thinking about sending one of your family members to this facility, make sure you ask for Rachel." Another speaks to how a coordinator or supervisor can shape the experience by acknowledging patient needs, noting that a well-supported family feels a sense of security in the care plan. The gratitude is not only for the clinical interventions but for the sense of partnership and humanity that some staff members foster - small gestures, clear explanations, and a willingness to advocate for the patient.

Yet the darker threads cannot be ignored. A number of posts recount deeply distressing situations: patients left without adequate supervision, cleaners and staff changes that leave families unsure who is responsible for essential tasks, and allegations of abuse that include police involvement and legal proceedings. The language is stark in places, with one account describing a remarkable deterioration in a loved one's condition and another recounting a family's fear after hearing about negligence. Some reviewers convey specific personal anxieties about staffing patterns, such as the absence of doctors on weekends or holidays, or the presence of travel nurses who may not be as familiar with a patient's history. There are also pointed accusations about patient dignity and the patient environment, including comments about bed management, hygiene practices, and the perceived prioritization of administrative or procedural steps over direct patient care.

In addition to the extremes, several threads reveal nuanced, mixed experiences that defy simple categorization. A reviewer notes that "some staff work and some staff just takes their time," with frustration about delays when a patient activates the nurse call button. Others emphasize that their own improvement or recovery was possible because of the efforts of a subset of the team, even as they acknowledge missteps or areas where communication could be improved. A recurring sentiment is that the facility can be a place of real strength - where patients receive warmth, respect, and tangible progress - while also containing pockets of frustration, inconsistency, or fear about what happens when oversight and staffing are stretched.

Taken together, these experiences suggest a facility with the potential for outstanding, life-changing care, demonstrated by moments of genuine kindness, professional expertise, and coordinated teamwork. They also highlight significant challenges: inconsistent responsiveness, concerns about the care environment, and allegations that range from poor bedside manners to severe neglect. The stories include both heartfelt gratitude and alarming warnings, painting a complex portrait of a hospital that can be a source of comfort and healing for some and a place of serious concern for others. For anyone considering care at this facility, the message is clear: outcomes may hinge on the specific staff on duty, the level of administrative support, and the degree to which families remain engaged and informed about the care plan.

This part of Orlando, Florida, offers a convenient and accessible location for senior living with a variety of amenities within close proximity. With several hospitals nearby, including Florida Hospital Ginsburg Tower and Florida Hospital- South Campus, residents have easy access to quality healthcare services. Additionally, there are numerous physicians' offices specializing in various medical fields such as immunology, diabetes, and cancer treatment. The area also boasts a selection of restaurants offering diverse dining options like The Thirsty Topher and Sixty Vines. For outdoor recreation, seniors can enjoy the nearby parks like Blue Jacket Park and Lake Eola Park. Transportation options are readily available with Lynx Central Station and Altamonte Springs SunRail Station within reach. Overall, this neighborhood provides a well-rounded environment for senior citizens looking for a comfortable and convenient place to call home.

Hospitals

• Florida Hospital Ginsburg Tower (0.1 miles)
• Florida Hospital Womens Center (0.2 miles)
• Florida Hospital- South Campus (0.2 miles)
• Florida Hospital (0.3 miles)
• FH Engineering Services (0.3 miles)
• Orlando Health Medical Pavilon (2.9 miles)
• Orlando VA Medical Center (2.9 miles)

Physicians

• Florida Hospital Medical Plaza (0.2 miles)
• Orlando Immunology Center (0.5 miles)
• Diabetes and Endocrine Center of Orlando (1.8 miles)
• Orlando Health Heart Institute (3.1 miles)
• Colon & Rectal Clinic of Orlando (3.2 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (3.3 miles)
• Central Florida Breast Center, PA (3.4 miles)

Restaurants

• Florida Hospital Welch Cafeteria (0.2 miles)
• The Thirsty Topher (0.6 miles)
• McDonald's (1.4 miles)
• Sixty Vines (1.7 miles)
• Hillstone Restaurant (1.7 miles)
• McDonald's (1.8 miles)
• Chipotle Mexican Grill (1.9 miles)

Cafes

• Lineage Coffee Roasting (1.3 miles)
• The Glass Knife (1.7 miles)
• Starbucks (6.4 miles)
• Starbucks (6.6 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Transportation

• Lynx Central Station (1.8 miles)
• Altamonte Springs SunRail Station (6.4 miles)

Parks

• Blue Jacket Park (1.8 miles)
• Lake Eola Park (1.9 miles)
• Cranes Roost Park (6.6 miles)

Theaters

• Regal Winter Park Village & RPX (2.1 miles)
• AMC Altamonte Mall 18 (6.6 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.3 miles)