Oakbridge Terrace At Azalea Trace

Pros

• Nicole Nelson is described as absolutely wonderful, a joy to talk with, and a vibrant example of Azalea Trace's welcoming atmosphere.
• Nicole's positive energy exemplifies how Azalea Trace creates a welcoming environment for all.
• Tuesday Broxon is talented and personable, with a positive approach and creative ideas for finishes and space customization.
• Nicole and Tuesday are tremendous assets to the Azalea Trace community, consistently caring, upbeat, and collaborative.
• They work tirelessly to help future residents transition smoothly and seamlessly to a new life.
• Nicole and Tuesday know everyone by name and provide excellent educational programming and support for prospective and new residents.
• The community is described as friendly and helpful, contributing to a welcoming atmosphere.
• The dining room experience is described as five-star with numerous menu options.
• The pool and fitness programs are top-notch, supported by excellent, creative staff.
• The machine shop is described as the best and huge.
• The walking trails, nearby kayaking opportunities, and proximity to downtown Pensacola create an active, vibrant lifestyle.
• Azalea Trace is praised as setting the standard for long-term care in the area.
• The environment is portrayed as loving, kind, and welcoming, a place where "Loving kindness lives."

Cons

• They reported a slow refund process for a $1,200 deposit after learning of the organization's financial difficulties, taking 7 emails and over 78 days to receive the refund.
• They stated that rate increases exceeded what was quoted and many promised amenities were not implemented.
• They said staff make idle promises that must be reminded about repeatedly.
• They couldn't get a phone call returned and questioned whether anyone would speak to them on the phone.
• They noted that nurses and aides are great, but pay is so low that good staff can't be retained.
• They alleged that a staff member used racial slurs toward their grandmother and threatened to eject her.
• They described the facility as a racist establishment and urged others not to spend money there.

Review

Azalea Trace in Pensacola is presented through a tapestry of resident and family experiences that portray a welcoming, active, and deeply connected senior living community. An adult daughter relocating her mother from South Florida describes moving to Pensacola to be near family, and her testimony centers on how the Azalea Trace team has guided them every step of the way. She notes that the Life Care Specialist, Nicole Nelson, is not only knowledgeable but genuinely joyful in her role. Nicole tours the facility, helps choose the right floor plan and location, and coordinates the paperwork, all while exuding a vibrant and positive energy. Her approach reflects a culture at Azalea Trace where staff are not just providers but integral couriers of comfort, education, and reassurance for future residents and their families.

Following the initial placement, the move-in process is carried forward by Tuesday Broxon, the move-in coordinator. The author praises Tuesday for being extremely talented, personable, and creative in helping tailor the new space to the resident's needs and preferences. Tuesday's artistry and upbeat demeanor - along with a strong sense of teamwork - help make the transition feel seamless. The two staff members, Nicole and Tuesday, are consistently described as patient, caring, upbeat, and hardworking, with a knack for knowing residents by name and offering ongoing educational programming and support. Their collaboration is framed as a core strength of Azalea Trace's welcoming culture.

Beyond the hands-on process of moving in, the broader Azalea Trace experience is celebrated for its rich amenities and the sense of community that permeates daily life. Reviewers highlight the abundance of activities and opportunities to stay engaged: scenic walking trails, nearby opportunities to kayak, a vibrant downtown Pensacola with plenty of things to do, and a dining program that many describe as exceeding expectations with a wide array of menu choices. Fitness is a local cornerstone, with pool aerobics and other well-regarded exercise programs led by creative and capable staff. One reviewer fondly notes the "five-star" feel of dining in the dining room, a sentiment echoed by others who appreciate the variety and quality of meals. The facility's hobby and craft spaces are described as exceptional, and the machine shop is jokingly praised as "the BEST and HUGE," underscoring a sense of humor and a surprising range of interest areas available to residents.

The social fabric at Azalea Trace is repeatedly described as warm and inviting. Residents and staff are depicted as working together to address needs, discover new opportunities to enjoy life, and support one another. The line "Loving kindness lives" is invoked by a reviewer who expresses gratitude for the community's ethos and the way residents and staff interact with one another. The overall sentiment is that Azalea Trace offers more than just facilities; it provides a living environment where people form meaningful connections, share meals, participate in organized activities, and feel secure in a supportive, family-like atmosphere.

However, the collection of reviews also includes constructive and cautionary notes that provide a more nuanced view. One account details a prolonged and frustrating refund experience after deciding to withdraw from a waiting list, noting it took multiple emails and more than two months to receive a $1,200 deposit refund. This highlighted issue speaks to organizational and process challenges that can accompany a growing community, even as many residents and families praise the ongoing care and opportunity at Azalea Trace. Other comments touch on cost considerations, noting that while the community offers a range of high-quality amenities and services, some reviewers feel the buy-in and rate structures are less favorable or have not matched initial promises in terms of timing and scope. These remarks remind prospective residents to inquire thoroughly about financial terms and to consider both the excellent lifestyle benefits and the financial realities of joining a continuing care community.

Among the more mixed reviews are observations about management and staffing dynamics. Some reviewers point out that promises made during tours or conversations can occasionally diverge from later experiences, particularly concerning timelines and promised amenities. There are mentions of low wages affecting staff retention in the broader LTC (long-term care) environment, which can influence turnover and consistency in care over time. One demanding and highly critical review describes a highly charged, negative encounter involving a staff member who purportedly made a racist remark and threatened removal during a medical episode; the reviewer characterizes the incident as unpleasant and directly attributes it to a member of management. It is important to note that this single review contains serious allegations about an individual staff member and is presented here as part of the spectrum of experiences, not as a representative statement about the entire Azalea Trace community. The reviewer also references logistical frustrations with gate procedures and GPS directions. Taken together, these remarks highlight that while Azalea Trace is widely praised for its warmth and activities, potential residents may encounter occasional operational hiccups or interpersonal tensions that are not uncommon in any large, multifaceted senior living community.

Looking across the narratives as a whole, Azalea Trace emerges as a place many people come to regard as a true home. The majority of voices celebrate the staff who guide families through transitions, the abundance of life-enriching amenities, and the sense of security that a well-supported community can provide to aging loved ones and their families. The experiences of the daughter who relocated her mother underscore a personal journey toward a peaceful and active elder life, supported by Nicole and Tuesday and by a network of residents who contribute to a lively daily rhythm. The community is praised for its active lifestyle - walking trails, water-based recreation, diverse dining, creative exercise programs, and hands-on hobbies - along with the deeper sense of belonging that comes from living among people who truly take care of one another.

In summary, Azalea Trace is portrayed as a vibrant, people-centered community in Pensacola where the core strengths lie in the people - Nicole Nelson and Tuesday Broxon - whose professionalism, warmth, and collaborative approach help families navigate big changes with confidence. The environment is rich with opportunities for social connection, physical activity, and intellectual engagement, making it a compelling option for seniors seeking a place that can feel like a long-term home. While there are legitimate concerns about financial terms, logistics, and occasional reports of staff-related tensions, the overwhelming impression remains one of a welcoming, active, and supportive community in which residents and families can envision a secure and fulfilling future together.

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.1 miles)
• Maynard's Donut Co. (2.4 miles)
• Coffee Guy Cafe (3.2 miles)

Restaurants

• Goat Lips Chew & Brewhouse (0.8 miles)
• Chick-Fil-A (1.1 miles)
• Burger King (1.1 miles)
• Firehouse Subs (1.2 miles)
• Sonic Drive-In (1.2 miles)
• Foosackly's (1.3 miles)
• Coastal County Brewing Company (2.1 miles)

Physicians

• Emerald Coast Center for Neurological Disorders (0.8 miles)
• Jeff Atwood, MD (0.8 miles)
• Juliet Marie De Campos (0.8 miles)
• Gulf Coast Primary Care (0.9 miles)
• Pensacola Pediatrics (1 miles)
• Sacred Heart Health System-Family Practice (1.5 miles)
• Pensacola Pediatrics - Johnson Avenue (1.6 miles)

Hospitals

• Baptist Medical Group (0.8 miles)
• West Florida Regional Medical Center (1.7 miles)
• Fairvue Family Wellness (1.7 miles)
• Sacred Heart (2.5 miles)
• Davita Kidney Care (3 miles)
• Labor& delivery (4.3 miles)
• Sacred Heart Hospital (4.4 miles)

Pharmacies

• Pegasus Laboratories (1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (3 miles)
• Winn-Dixie (3.1 miles)
• Winn-Dixie (3.2 miles)

Places of Worship

• Pensacola Mosque (1.7 miles)
• Olive Baptist Church (2.1 miles)
• Gulf Coast Christian Church (3.3 miles)