University Hills Health And Rehabilitation in Pensacola, FL

University Hills Health And Rehabilitation is a nursing home community in Pensacola, FL.

Information last verified: June 12, 2026

10040 Hillview Road, Pensacola, FL 32514

For more information about senior living options: (866) 208-4318

3.2 from 62 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of University Hills Health And Rehabilitation

common 40 reviews mention this

Staff care is a mixed picture

Residents describe caring, responsive staff, even though other reviewers report serious lapses.

Many residents and families praise the nursing team and other caregivers for being kind, professional, and attentive, including people describing quick help with medical issues and support with daily needs. Others are sharply critical, mentioning rude or unhelpful staff, nurses talking on phones, and problems with treatment coordination. Several reviewers also describe good leadership changes and teamwork, while a smaller set raise concerns about management, accountability, and communication. Across the reviews, staff is the factor that comes up most often—both positively and negatively.

caveat 6 reviews mention this

Food quality gets called out

Food is described as standard to poor in multiple reviews.

Some reviewers say meals were below what they expected or describe food as standard nursing-home quality. A few families describe more specific issues like repetitive or chopped meals, limited options, or needing to request items. Other feedback notes improvements in food after leadership changes. The overall tone is that dining satisfaction varies, with several negative comments focusing on quality and consistency.

common 3 reviews mention this

Activities keep residents engaged

Residents and families mention frequent activities and engagement.

Several reviews highlight a busy activities schedule, including involvement from an activities department and events meant to keep residents engaged. One family describes improvements over the prior months and mentions a monthly family night, while another notes daily activities as a positive. Even where other aspects are criticized, activities come through as a recurring bright spot for some residents.

caveat 8 reviews mention this

Condition of rooms varies

Reviews point to both clean spaces and concerns about wear.

Some families describe the facility as clean and welcoming, and they mention residents’ rooms as okay or clean even when they describe age or wear. Other reviewers report a dirty smell, cramped rooms, and requests for repairs like window blinds. A few comments also suggest the building may feel dated, while one review mentions an inside courtyard as a positive feature. Taken together, room condition is inconsistent across reviews.

caveat 6 reviews mention this

Communication problems show up repeatedly

Multiple reviews report difficulties getting timely updates or answers.

Some family members describe trouble reaching the facility by phone, including calls not being answered or being left on hold. Other reviews mention missed updates or confusing information about care and treatment, including wound care concerns. A few comments also describe administrators not returning calls and general lack of communication during care decisions. Overall, reviewers who are unhappy frequently frame the problem as one of responsiveness and clarity.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

120 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Pensacola Regional (5 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Physicians

Emerald Coast Center for Neurological Disorders (0.4 miles)
Jeff Atwood, MD (0.5 miles)
Juliet Marie De Campos (0.5 miles)
Gulf Coast Primary Care (0.7 miles)
Pensacola Pediatrics (0.7 miles)
Sacred Heart Health System-Family Practice (1.1 miles)
West Florida Primary Care (1.5 miles)

Hospitals

Baptist Medical Group (0.5 miles)
West Florida Regional Medical Center (1.7 miles)
Fairvue Family Wellness (1.7 miles)
Sacred Heart (3 miles)
Davita Kidney Care (3.1 miles)
Labor& delivery (4.4 miles)
Sacred Heart Hospital (4.5 miles)

Restaurants

Burger King (0.7 miles)
Chick-Fil-A (0.8 miles)
Foosackly's (0.8 miles)
Sonic Drive-In (0.8 miles)
Firehouse Subs (0.9 miles)
Goat Lips Chew & Brewhouse (1.1 miles)
McDonald's (2.3 miles)

Cafes

Panera Bread (0.8 miles)
Starbucks (1.1 miles)
Maynard's Donut Co. (1.9 miles)
Coffee Guy Cafe (3.2 miles)

Pharmacies

Pegasus Laboratories (1.4 miles)
Walgreens (1.8 miles)
CVS Pharmacy (2.1 miles)
Walgreens (2.2 miles)
Winn-Dixie (2.6 miles)
Pensacola Apothecary (3.3 miles)
Ensley Pharmacy (3.3 miles)

Places of Worship

Olive Baptist Church (2 miles)
Pensacola Mosque (2.1 miles)
Gulf Coast Christian Church (3.2 miles)

Frequently Asked Questions

Where is University Hills Health And Rehabilitation?

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