University Hills Health And Rehabilitation

Pros

• The staff is very attentive to the recovery and individual needs of residents, respecting their privacy and life choices.
• The new leadership team, including the Director of Nursing and Social Worker Margaret, has made significant improvements in care and activities for residents.
• Residents are offered a variety of activities, ensuring they stay engaged and never bored.
• The facility has demonstrated noticeable improvement over the past few months, including enhancements in food quality.
• Monthly family nights have been introduced, fostering a supportive community for families and residents alike.
• The rooms are clean, with some minor repairs needed but overall acceptable conditions.
• The administrator shows genuine care for the residents' welfare and happiness.

Cons

• The facility is dirty and staff was rude and unhelpful, showing little interaction with patients.
• The administrator does not return phone calls and allows the stopping of physical therapy without notifying family members.
• Patients are frequently shuffled from room to room without notification or explanation, causing confusion.
• The overall care provided is questionable, with insufficient attention to patient welfare.
• There were reports of inadequate food portions and poor food quality.
• Staff made derogatory comments about patients and their jobs, indicating a lack of professionalism.
• A resident developed a large bed sore that resulted in sepsis due to neglect.
• The environment has been described as unpleasant, with bad odors present in the facility.
• Residents often felt ignored by staff who seemed more focused on chatting than attending to patient needs.
• Understaffing issues led to inadequate care for residents, contributing to families’ dissatisfaction with the services provided.

Review

University Hills Health and Rehabilitation has garnered a wide array of reviews that paint a complex picture of the facility. Some residents and their families find it to be a semi-decent place for recovery, pointing out various improvements in management and care. The facility boasts attentive staff members who respect resident privacy and accommodate various life choices, including sexual orientation. Families have noted the caring attitude of the administration and leadership team, particularly praising the new Executive Director and Director of Nursing, as well as recognizing the efforts of social workers and activity directors in enriching residents' lives. However, while some improvements have been made recently—including dining options—there are still significant concerns from other reviews regarding overall quality of care.

Despite positive feedback about staff responsiveness at times, several reviews underscore serious deficiencies in communication between staff members and families. One review highlights issues with the site administrator not returning phone calls or discussing crucial matters like physical therapy with family members. Instances were reported where patients were moved around without notice or explanation, causing confusion among vulnerable residents. Such practices can severely impact individuals' sense of stability within a rehabilitation environment where familiarity is essential for recovery.

Another alarming set of experiences shared by reviewers points to unprofessional behavior among some staff members. Complaints surfaced regarding nurses who spoke poorly about patients while failing to engage meaningfully with them. Issues surrounding hygiene were also emphasized; multiple individuals found the facility lacking in cleanliness—citing unpleasant odors within common areas—and some reported cramped living conditions that do little to promote comfort for residents attempting to heal from ailments.

The food served at University Hills has received contentious reviews as well; many describe it as substandard compared to other facilities or even home-cooked meals. Specific complaints include minuscule portions leading to inadequate nutrition, which could pose health risks for already vulnerable populations like seniors or those recovering from medical procedures. The inconsistency in meal quality further adds to frustrations expressed by families concerned about their loved ones’ wellbeing during their stay.

Tragic accounts emerged as well, including one harrowing story involving bedsores leading to severe complications such as sepsis after an elderly patient had reportedly walked into the facility under his own power only weeks earlier. Reviews depict a troubling pattern where residents seemed neglected during critical moments when timely intervention was required most urgently—a sentiment echoed by another reviewer who recounted hearing distressing screams for help going unanswered.

In conclusion, while several aspects of University Hills Health and Rehabilitation show signs of improvement—such as increased family engagement activities—the facility’s challenges cannot be overlooked: understaffing issues remain pervasive alongside inconsistent care delivery protocols that affect communication darkly entwined with operational shortcomings like cleanliness standards and meal provision quality. Families contemplating this option face an ongoing dilemma: balancing hope for better treatment against scary testimonials that suggest potential neglect amidst current strategies designed for recovery support within such facilities.

Physicians

• Emerald Coast Center for Neurological Disorders (0.4 miles)
• Jeff Atwood, MD (0.5 miles)
• Juliet Marie De Campos (0.5 miles)
• Gulf Coast Primary Care (0.7 miles)
• Pensacola Pediatrics (0.7 miles)
• Sacred Heart Health System-Family Practice (1.1 miles)
• West Florida Primary Care (1.5 miles)

Hospitals

• Baptist Medical Group (0.5 miles)
• West Florida Regional Medical Center (1.7 miles)
• Fairvue Family Wellness (1.7 miles)
• Sacred Heart (3 miles)
• Davita Kidney Care (3.1 miles)
• Labor& delivery (4.4 miles)
• Sacred Heart Hospital (4.5 miles)

Restaurants

• Burger King (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Foosackly's (0.8 miles)
• Sonic Drive-In (0.8 miles)
• Firehouse Subs (0.9 miles)
• Goat Lips Chew & Brewhouse (1.1 miles)
• McDonald's (2.3 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.1 miles)
• Maynard's Donut Co. (1.9 miles)
• Coffee Guy Cafe (3.2 miles)

Pharmacies

• Pegasus Laboratories (1.4 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Winn-Dixie (2.6 miles)
• Pensacola Apothecary (3.3 miles)
• Ensley Pharmacy (3.3 miles)

Places of Worship

• Olive Baptist Church (2 miles)
• Pensacola Mosque (2.1 miles)
• Gulf Coast Christian Church (3.2 miles)