Arcadia Health & Rehabilitation Center in Pensacola, FL
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10095 Hillview Road, Pensacola, FL 32514
For more information about senior living options: (844) 490-3973
They describe Arcadia's staff as kind and caring across all roles, including nurses, CNAs, social workers, and office and support staff. The facility is noted as very clean, with residents who seem calm and well cared for. The activities program offers parties, festivals, musical performances, arts and crafts, and excursions that meet residents' interests. They strive to meet residents' medical needs while also providing a high quality of life. Families feel blessed and grateful for the care their loved ones receive at Arcadia. The rehabilitation and therapy teams are excellent and attentive, contributing to residents' strength and recovery. Front desk staff, such as Audrey, are friendly and helpful. The social workers are amazing and genuinely care about the people they help. The staff fosters a welcoming, family-like environment with dedicated, ongoing caregiving.
The facility is described as horrible and disgusting, with dirt and filth throughout. Staff are labeled as rude, unkind, and unhelpful, especially at night. Care is seen as inconsistent and neglectful, with missed care tasks and untreated bedsores. Safety concerns are raised, including bed bugs and theft by staff. Family members were not informed promptly about a loved one's death or final hours. Management is accused of cutting corners, understaffing, and prioritizing profits over patient care. The food quality is poor, often cold, with limited options.Arcadia Health & Rehabilitation Center in Pensacola is best suited for seniors who value aggressive rehabilitation services, a predictable schedule of therapies, and an active calendar of social and recreational activities. The center is repeatedly praised for dedicated nursing, CNAs, social workers, and an emphasis on therapy and engagement, which can yield meaningful gains in strength and function. Families that can commit to advocacy and regular check-ins will likely appreciate the visible care ethos and the sense of community described by many residents and loved ones. For new post-acute cases, the combination of rehab focus, a friendly campus atmosphere, and a willingness to involve families tends to create the conditions for progress, when staffing aligns and communication works.
However, Arcadia is not ideal for those requiring consistent near-constant oversight, rapid response, or faultless communication. The reviews include repeated concerns about understaffing, especially night shifts, and reports of miscommunication between shifts, missed care tasks, or delays in basic needs. Several family members describe frank safety failures - from delayed calls to hand sanitizer refills and even more serious allegations - casting doubt on reliability. Families with a loved one who has complex medical needs, high risk of deconditioning, or requires vigilant swallowing, pain management, or wound care should consider other options with stronger continuity of care, and with a proven track record of incident follow-through.
On the upside, Arcadia's strengths include a compassionate, hands-on staff, with multiple reviewers highlighting individual caregivers who go the extra mile. The rehab teams - physical and occupational therapy - are repeatedly called out as a bright spot, delivering steady progress and practical routines. The facility's cleanliness and the quality of some meals and activities - arts and crafts, outings, performances - contribute to a livelier day-to-day experience than many peers. These positives can offset some frustrations when staff are present, attentive, and aligned on goals. Yet the offset is partial: when reliability falters, the gains in therapy can be undermined by inconsistent execution and gaps in daily care.
Still, the main cons carry weight. Serious complaints about neglect, safety lapses, and poor communication recur across families and past residents. Instances of bedsores, delays in essential care, and even accusations of mistreatment or abuse sharply conflict with the care narrative. Reports of unauthorized or withheld information - late family calls, failed notifications about a loved one's health status, and perceived indifference - sharpen the risk profile for vulnerable seniors. Management criticisms and staff turnover add to the instability, as do concerns about cleanliness and equipment quality in some reviews. In short, the downside undermines the rehab and activity advantages when present residents are not consistently monitored.
Prospective movers should organize a structured pre-move assessment: request a face-to-face tour with the administrator, ask to observe a therapy session, and verify staffing ratios across shifts. Prioritize speaking with front-line staff and family liaisons about how care plans are updated and how events are escalated. Inquire about incident reporting, pain management practices, feeding protocols for swallowing issues, and how meals are delivered to residents with dentures or teeth concerns. Set expectations for timely updates to family, especially around changes in health status. Consider trial periods, and plan for surprise visits at different times to gauge responsiveness and cleanliness.
Arcadia presents a pragmatic choice for families who can tolerate inconsistencies in exchange for strong rehab services and a genuine warmth from many caregivers. For residents who require highly reliable, error-free operation, or for families unable to engage in ongoing oversight, alternatives with steadier staffing, tighter supervision, and proven quality control should be pursued. The center can deliver meaningful improvement and a supportive daily life, but only when governance and communication align with patient safety and dignity. Weigh the rehab strengths and the safety signals carefully: this is a facility where progress hinges on vigilant family involvement and a clear plan for accountable care.
150 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pensacola Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Arcadia Health & Rehabilitation Center in Pensacola, FL is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents.
For those who like to look their best, the beauty salon is available for pampering and grooming needs. Residents can enjoy their favorite shows with cable or satellite TV in their fully furnished accommodations. Community operated transportation is provided for outings and appointments, while a computer center allows residents to stay connected with loved ones.
The dining room offers restaurant-style dining with delicious meals prepared by the staff, and special dietary restrictions are accommodated. Housekeeping services are provided to maintain a clean and organized living space. For leisure activities, residents can engage in gaming or relax in the small library or garden area. The fitness room and wellness center cater to physical health needs.
Residents can make use of move-in coordination services as well as transportation arrangements for non-medical purposes or doctors' appointments. Private bathrooms ensure convenience and privacy.
The care services provided at Arcadia include 24-hour call system and supervision, assistance with daily living activities such as bathing, dressing, and transfers. Medication management is offered to ensure residents receive their medications on time. A mental wellness program focuses on promoting emotional well-being.
In terms of nearby amenities, there are four cafes, thirteen pharmacies, thirty-eight physicians, thirty-three restaurants, three places of worship, and nine hospitals near the facility.
With its comprehensive amenities, excellent care services, and proximity to various amenities in Pensacola, Arcadia Health & Rehabilitation Center provides a comfortable and convenient assisted living community for seniors looking for a fulfilling lifestyle.
Arcadia Health & Rehabilitation Center is located at 10095 Hillview Road, Pensacola, FL 32514 in Escambia County, Florida
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