Preferred Care at Home of South Broward

Pros

• Rosie is described as taking great care of clients and being very caring.
• Preferred Care at Home of South Broward is praised as the best, with knowledgeable and friendly staff, especially noted for Jovie.
• Clients highly recommend Preferred Care at Home, noting that the aides truly care.
• Jeffrey is celebrated for providing exceptional care and earning complete trust from families.
• The agency is described as a caring and committed family business from day one, with aides who treat clients like family.
• The owners are portrayed as a caring couple who value staff and clients.
• Caregivers are described as very nice and capable of taking good care of family members.
• The company is recommended, especially for part-time care, and has provided long-term, reliable service.
• Geoff and his team are professional, accommodating, and communicate promptly.

Cons

• One reviewer warned others to stay away from the agency, calling it the worst they've seen and accusing the secretary of being horrible, with lies and no organization.
• Another reviewer noted that a few caregivers lost attention to detail over time.
• A reviewer criticized the agency for lacking hands-on quality control for 24/7 care, mentioning missing logs (blood pressure and medications) and inconsistent daily tasks.
• A reviewer pointed out that caregivers complained about colleagues and that there was no standardized checklist of responsibilities to guide staff.

Review

Preferred Care at Home of South Broward comes through in many people's stories as a company built on genuine care, knowledgeable staff, and a hands-on, family-owned approach. Across numerous reviews, families repeatedly emphasize how the team combines compassion with professional know-how, making difficult times a bit more manageable. The sentiment runs from a simple acknowledgment of kindness to a deep appreciation for the way the staff, led by owners Geoff and his partner, show up for both clients and their families. The consistency of warmth, patience, and willingness to listen stands out as a defining thread, with many reviewers describing the staff as easy to talk to, highly capable, and deeply committed to doing right by their loved ones.

A standout theme in these experiences is the personal touch extended by specific caregivers, particularly Jovie, who is repeatedly highlighted as an exceptionally caring person. Reviewers note that the staff are not only skilled but genuinely kind - easy to communicate with and attentive to the needs of their clients. The praise often circles back to the same names and faces, painting a picture of a team that forms meaningful connections with families. In several accounts, families express gratitude for aides who treated their loved ones like family members themselves, reflecting a culture of respect, warmth, and dedication that feels different from more transactional care arrangements.

The leadership and philosophy of the agency also come through clearly. Geoff, described as the owner, is portrayed as approachable, reliable, and deeply invested in the well-being of both clients and caregivers. Reviewers recount experiences where Geoff or his team went above and beyond to accommodate schedules, coordinate care, and provide reassurance during stressful moments. In one particularly poignant set of notes, a reviewer credits Geoff and his team with significant support during a crisis, underscoring the sense of partnership and trust that many families feel they can lean on when times are tough. Another memorable thread is the story of Jeffrey, who is praised for providing "the BEST care" for a family and even described as having saved a life by ensuring comprehensive, attentive support.

The reviews also reflect the breadth of services and the practical realities of 24/7 home care versus part-time arrangements. Families highlight strong experiences with part-time care, while also acknowledging that 24/7 care can present more challenges in consistency and scheduling. Some reviewers offer thoughtful suggestions for improvement - such as additional communication logs (blood pressure, medication logs), standardized checklists, and quarterly quality control checks - to foster even greater continuity of care. These insights reveal a desire for ongoing refinement and oversight, while still appreciating the high level of commitment the agency brings to every client.

There are multiple stories of short-term relief and concrete successes. One reviewer recounts needing transportation and care after a knee replacement and feeling heard and supported from the first call; another describes how they found a dependable team ready to step in during a medical transition. The flexibility to handle both care and logistical needs, along with the genuine responsiveness of leaders like Geoff and the team, contributes to a sense of peace of mind for families navigating medical or recovery journeys. In some of the strongest praise, families express gratitude for caregivers and leaders who made a painful period more navigable and less isolating, reinforcing the value of having a trusted partner on hand.

A few voices in the mix remind us that no service is flawless for everyone. One review offers a strong caution to others, alleging significant organizational and communication issues and naming a secretary as part of the problem. This perspective stands in contrast to the overwhelmingly positive experiences described by others and serves as a reminder that individual experiences can vary. The majority, however, celebrate Preferred Care at Home of South Broward as a caring, reliable, and professional choice, frequently citing the family-led ethos, quick responsiveness, and the human connection that characterizes the agency's work.

Taken together, the reviews sketch a portrait of a home care provider that many families come to rely on for dignity, comfort, and reliable care in challenging moments. The owners' hands-on involvement, the depth of caregiver empathy, and the willingness to adapt to each family's needs emerge as the core strengths. Whether supporting part-time arrangements, coordinating longer-term 24/7 care, or assisting with short-term recovery and transportation needs, the team at Preferred Care at Home of South Broward is described as a steadfast partner. For those seeking a home care option rooted in compassion, competence, and a personal touch, this agency consistently earns high marks and heartfelt recommendations from families who have walked the journey with them.

Physicians

• Comprehensive Health & Wellness Center, P.A. (0.5 miles)
• Stark Vision Hollywood Oakwood Plaza (1.9 miles)
• Miami Cancer Institute | Plantation (7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.2 miles)
• Winn-Dixie (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)

Hospitals

• Joe DiMaggio Children's Hospital (0.8 miles)
• Memorial Hospital Pembroke (3.5 miles)

Parks

• Topeekeegee Yugnee Park (1.2 miles)
• Poinciana Park (3.2 miles)
• Harry Berry Park (4.7 miles)
• South City Beach Park (5.3 miles)
• River Run Park (5.7 miles)
• Founders Park (6.1 miles)
• Scott Park (6.7 miles)

Restaurants

• Subway (1.6 miles)
• Marky S Hard Rock (2.3 miles)
• Lime Fresh Mexican Grill (2.5 miles)
• Wendy's (2.9 miles)
• Tarks Of Dania Beach (2.9 miles)
• IHOP (3.7 miles)
• McDonald's (3.7 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (5.5 miles)
• Rosetta Bakery (5.5 miles)
• Habibi Hookah Lounge (6.8 miles)
• Starbucks (6.9 miles)

Transportation

• North Perry Airport of Broward County (3.7 miles)
• JetBlue Airways Terminal (4.1 miles)
• Concourse F (4.1 miles)
• TSA Security Checkpoint (4.1 miles)
• Concourse G (4.1 miles)
• Spirit Airlines (4.1 miles)
• JetBlue Check-in (4.1 miles)

Theaters

• AMC Aventura 24 (5.7 miles)

Places of Worship

• Christ the Rock Community Church (6.6 miles)