Visiting Angels Of Delaware in Wilmington, DE
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19 Brandywire Blvd, Wilmington, DE 19803
For more information about senior living options: (844) 490-3973
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The staff are friendly and warm. Diana Burgos is professional, communicates clearly, and is always available for guidance. They are amazing, sweet, and fast at getting things done. Amanda Ortiz goes out of her way to help clients in need of food and supplies. Sophia and Amanda are perfect, and clients are in good hands. Visiting Angels truly cares and takes pride in assisting clients. The onboarding process is easy, and Jennifer Rodriguez is helpful, understanding, and patient. The staff are polite, respectful, and attentive to caregivers' needs. The organization is highly recommended and trusted by clients. The care managers and team are accommodating and responsive, making clients feel well supported.
The staff are horrible with communication. The agency is unreliable and extremely unprofessional, with little regard for clients' well-being. Scheduling is often chaotic: visits are missed, and families are not properly informed. The staff are not trained or licensed and lack CPR/CNA certification. The agency is disorganized and dishonest, showing poor management and disregard for patient care. They make promises they do not keep and do not show up.Visiting Angels of Delaware in Wilmington is best suited for families who want to keep a loved one at home with hands-on, patient-centered support and a strong care-management presence. The model works well for seniors who value flexible scheduling, Spanish-speaking or multilingual communication options, and someone to coordinate multiple caregivers around the clock. When a comfortable home setting is the priority and daily tasks, medication reminders, and light supervision are sufficient, this agency often delivers a warm, responsive experience. The strongest attribute is a care-management layer that can be proactive, accessible, and focused on translating a family's needs into concrete, actionable plans. For households seeking hospital-grade oversight or a highly standardized staffing routine, this is a meaningful fit - but it hinges on the care manager driving the process.
However, potential clients should explicitly consider alternatives if reliability and consistency are non-negotiables. The most troublesome threads in the reviews center on communication gaps, missed messages, and scheduling churn. One or two care managers are celebrated for clarity and availability, but others describe disjointed or inconsistent care that leaves families guessing who is showing up and when. If the expectation is only one caregiver per shift with sameness from week to week, or if a crisis requires an assured 24/7 backstop, this agency's variability can become a real hurdle. In short, for families that cannot tolerate frequent turnover, miscommunication, or episodes of care gaps, exploring other certified providers or even a guided transition toward assisted living may be prudent.
The strongest pros strongly counterbalance the most serious cons when the relationship is anchored by a capable care manager. Reviewers routinely praise friendly, attentive staff and the palpable commitment of professionals who actively listen and coordinate care. Onboarding is described as easy and quick, with field supervisors and care managers who are accessible and pragmatic about expectations. When a trust-based alliance is formed - think Diana Burgos, Amanda, Sophia, or Jennifer - the care team can translate a family's goals into reliable routines, respond quickly to concerns, and mobilize additional resources (such as supplies or meals) as needed. Those positives matter most in home care, where the continuity of a single point of contact and clear guidance can transform a potentially stressful period into manageable days, especially during transitions or crises.
Still, the cons must be managed with diligence and clear expectations. Families should demand a dedicated primary care manager and a written schedule reflecting who will visit, when, and for what duration. Insist on documented care plans, escalation pathways, and guaranteed back-up coverage if a caregiver is unavailable. Given the mixed experiences with administrative accuracy - missed messages, late arrivals, or inconsistent staffing - locking in a trial period with concrete milestones helps separate good intentions from consistent performance. Families should verify credentials, request trained personnel and CPR-trained backups, and confirm language accessibility is sustained across all shifts. A disciplined intake and regular review process reduces the risk of drift and reinforces reliability.
The review landscape signals a real performance gap that cannot be ignored. The lion's share of comments are glowing about personal warmth and responsive, compassionate interactions, which speaks to a strong cultural fit for many clients. Yet a meaningful minority describe severe dissent - claims of dishonesty, mismanagement, and a revolving door of aides that undermines trust. This divergence suggests that location-specific leadership, caregiver rostering, and day-to-day supervision heavily influence outcomes. Prospects should approach Visiting Angels as a high-potential option with the caveat that results hinge on robust, ongoing oversight and a concrete service agreement that binds promises to measurable delivery.
Ultimately, Visiting Angels is a compelling choice for families prioritizing home-based care with a strong, responsive care-management layer, especially when the plan is to keep a loved one out of facility-based care and maintain independence at home. It is less suitable for households requiring relentless reliability, unflinching 24/7 certainty, or comprehensive medical supervision without fail. The prudent path combines selective use of the agency's strengths with rigorous contract terms, a clear two-way communication protocol, and a disciplined review cadence. For many, this balance will yield meaningful comfort and good days at home; for others, the potential for scheduling chaos and inconsistent staffing makes alternatives - or a more integrated senior living arrangement - the wiser long-term move.
New Castle County (8 miles away) Philadelphia International (16 miles away)Visiting Angels of Delaware, located in Wilmington, DE, is an esteemed assisted living community that offers a comforting and supportive environment for seniors. Situated in a convenient location, the community provides easy access to various amenities.
For those who enjoy a cup of coffee or crave a quick bite to eat, there are two cafes nearby that offer delicious treats and warm beverages. Whether meeting friends or simply enjoying some downtime, these cafes provide a cozy atmosphere.
Nature enthusiasts will find solace in the four parks located close by. These parks offer beautiful outdoor spaces where residents can take leisurely walks, sit and relax amidst nature's beauty, or engage in recreational activities.
Ensuring the health and well-being of residents is prioritized at Visiting Angels of Delaware. With twelve pharmacies within reach, accessing necessary medications and personal care items becomes hassle-free and convenient.
The presence of eleven physicians nearby ensures that residents have easy access to healthcare services. Whether it's routine check-ups or specialized medical care, these physicians offer their expertise to cater to individual needs.
Culinary delights await food connoisseurs with nine restaurants situated nearby. From upscale dining experiences to casual eateries offering local cuisine, residents can savor a variety of flavors without venturing too far from their home.
Transportation services are available nearby for those who require mobility assistance or wish to explore the surrounding areas. This convenient option allows residents to run errands or visit attractions without worrying about transportation logistics.
In case of any medical emergencies or specialized care needs, there is a hospital located conveniently close by. Residents can have peace of mind knowing that quality healthcare services are readily accessible when required.
Overall, Visiting Angels of Delaware presents an assisted living community that combines comfort, accessibility, and convenience. With its array of nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, and hospitals – this community strives to meet the unique needs and preferences of its residents while ensuring their safety and well-being.
This part of Wilmington, Delaware offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With multiple pharmacies nearby, access to healthcare is readily available. Additionally, there are parks for outdoor activities and relaxation, as well as several reputable physicians' offices for medical care. The area also has easy transportation options with the Joseph R. Biden Jr. Railroad Station nearby. A selection of cafes and restaurants offer dining options, while the presence of hospitals and the Medical Examiner's Office ensure quality healthcare facilities in close proximity. Lastly, entertainment options include theaters for leisure activities. Overall, this neighborhood provides a balanced mix of practical services and recreational opportunities for seniors considering senior living in Wilmington, Delaware.
Visiting Angels Of Delaware is located at 19 Brandywire Blvd, Wilmington, DE 19803 in New Castle County, Delaware
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