Neighborly Home Care Wilmington

Pros

• Neighborly Home Care provides quality, compassionate care for elderly clients.
• The company is wonderful and values communication and kindness.
• Neighborly is an awesome, smooth-sailing company that prioritizes clients and accommodates scheduling changes.
• They listen to clients' comments and concerns, communicate very well, and have a friendly HR team.
• The Direct Care Workers are passionate, hard-working, and committed to their clients.
• The DCWs stop by clients on their days off to check in, showing dedication.
• The love and care they provide is heartwarming.
• Clients are kind, appreciative, and a joy to work for.

Cons

• The agency is horrible; it will staff you with a client and then remove you without explanation, and it will not staff you with another client without explanation.
• Communication with the agency is terrible; the office manager is hard to reach and calls to higher-ups are never returned.
• The office staff and scheduling are horrible, and overall communication is poor.
• The company is unprofessional, ignorant, and treats clients with disrespect, including making unfounded accusations and failing to communicate internally.
• It is one of the worst health care agencies, with reports of an aide acting aggressively toward a client and the company not taking concerns seriously.
• The organization has high turnover and is not recommended.

Review

Neighborly Home Care Wilmington is best suited for families that prize genuine warmth and personal connection in in-home care, and are prepared to actively shepherd scheduling, caregiver matching, and office communication. When the right caregiver is consistently assigned and the care team maintains a clear line of contact with family members, the service can feel intimate, attentive, and genuinely supportive for an aging adult who values everyday kindness and personalized assistance. This is not a generic agency experience; it hinges on reliable front-line relationships and sustained caregiver accountability. For families seeking a hands-off model with flawless admin logistics, this community will likely fall short.

Those who may want to consider alternatives are precisely the families who cannot tolerate recurring gaps in administrative communication, frequent caregiver turnover, or erratic scheduling. Reviews show a pattern of office staff not returning calls, shifting clients between aides with little notice, and a lack of consistent supervision. For seniors who require strict adherence to a predictable routine, or for families needing rigorous issue resolution and quick escalation to a care manager, there are providers with longer histories of steady administrative performance. Safety and reliability can't be assumed here without proactive, ongoing family involvement.

The strongest upside rests in the moments when care teams align well with family expectations. Clients who report excellence describe care that is compassionate, personalized, and courteous, with caregivers who genuinely engage and attend to daily living tasks with sensitivity. When communication lines work, the relationship between client, caregiver, and family can feel collaborative and reassuring. That potential payoff - true, respectful care delivered with kindness - exists, and it differentiates the strongest shifts from the broader pool of agency experiences. It's the consistency of that care, however, that makes or breaks the value proposition.

The chief drawbacks are systemic and recurring enough to demand vigilance. Several reviews cite poor communication within the office and frequent scheduling instability, including being staffed with one client and then abruptly removed or reassigned without clear explanations. There are mentions of people who appear unprofessional or disrespectful toward clients, and, in at least one alarming report, a caregiver allegedly acted aggressively toward a patient. High turnover and limited responsiveness from the scheduling team compound these risks, creating moments of confusion and distrust that can erode safety and peace of mind for families and clients. In short, the cons are not mere inconveniences; they have material consequences for daily life and emotional reassurance.

To navigate these realities, insist on concrete safeguards before committing. Request a named supervisor or care manager who will own the scheduling, care plan updates, and issue resolution. Seek a written, detailed care plan with clear shift coverage and back-up arrangements, so a family can quickly verify who is coming and when. Demand predictable routines by requesting the same caregiver whenever possible, and confirm a formal process for notifying families about any caregiver change. Verify background checks, ongoing training, and a defined escalation path for concerns. Above all, establish a mutually agreed-upon communication protocol with daily or near-daily touchpoints during the initial weeks.

Ultimately, Neighborly Home Care Wilmington can deliver meaningful, compassionate in-home care for the right client, provided the family remains vigilant and engaged with the administrative backbone. If that proactive oversight is not feasible or if stability and prompt issue resolution are non-negotiable, alternative agencies with stronger track records on scheduling reliability, office responsiveness, and safety culture are the wiser choice. The decision hinges on whether the warmth and personalized attention can be sustained through disciplined administrative performance, because without that, the positives risk evaporating into inconsistency.

This neighborhood in Wilmington, Delaware offers a variety of conveniences and amenities that cater to seniors. With multiple pharmacies nearby, accessing medication and healthcare supplies is easy and convenient. There are several reputable physicians and hospitals in the area, ensuring quality medical care is readily available. In addition, there are parks for leisurely walks or outdoor activities, as well as a selection of restaurants and cafes for dining out or grabbing a quick bite to eat. The neighborhood also provides transportation options with a nearby railroad station for traveling to nearby areas. Overall, this area offers a blend of essential services, recreational opportunities, and dining options that would suit the needs and preferences of seniors looking for a comfortable and convenient living environment.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.4 miles)
• Walgreens (3 miles)
• Rite Aid (3 miles)
• Walgreens (3.1 miles)
• Rite Aid (4.1 miles)
• Rite Aid (4.3 miles)

Physicians

• Bellevue Heart Group - Hamid Deliri M.D. (0.6 miles)
• Medical Examiner Office (1 miles)
• Eye Doctors (1.2 miles)
• Richard J. Schmidt, MD (2.3 miles)
• AI Dupont Outpatient Cardiac Center (2.3 miles)
• Gene Lee (2.7 miles)
• Gregory Papa (3 miles)

Parks

• Brandywine Park (0.7 miles)
• Alapocas Woods Park (2.1 miles)
• Shipley Heights Park (2.8 miles)
• Talley Day Park (3.2 miles)
• Brandywine Creek State Park (4.1 miles)
• Wilmington Manor Gardens Park (5.5 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (0.8 miles)

Restaurants

• Del Pez Mexican Gastropub (1.1 miles)
• Iron Hill Brewery & Restaurant (1.2 miles)
• Big Fish Grill (1.3 miles)
• Casablanca Moroccan Restaurant (2.6 miles)
• McDonald's (3.3 miles)
• McDonald's (3.3 miles)
• Taco Bell (4.1 miles)

Hospitals

• St Francis Hospital (1.1 miles)
• Wilmington VA Medical Center (3.3 miles)
• Delaware Psychiatric Center (3.6 miles)
• Limestone Medical Center (6 miles)
• Kanchana Thirumaleshwar Dr Mid Atlantic Endoscopy Center Newark (7.2 miles)
• ChristianaCare Christiana Hospital Emergency Department (7.7 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.7 miles)
• Starbucks (4.4 miles)
• Starbucks (6.5 miles)
• Border Cafe (6.8 miles)
• Starbucks (7.6 miles)

Theaters

• Regal Brandywine Town Center (5.9 miles)
• Cinemark Christiana and XD (7.2 miles)