Maxim Healthcare Services

Pros

• The practice is described as wonderful, with friendly and informative staff.
• The office is small and intimate, with gentle and caring doctors and technicians.
• Patients report efficient procedures and clear explanations.
• The front desk staff are described as wonderful and welcoming.
• Hygienists, like Amanda, are incredibly gentle and put patients at ease.
• Dr. Bayley and Dr. Matthews are praised for skill, warmth, and open communication.
• The atmosphere makes patients feel at ease and well cared for, like family.
• The office is clean, well-run, and professional.
• Many reviewers say they would highly recommend Exceptional Dentistry.
• Appointments are easy to schedule, on time, and reschedulable.

Cons

• One reviewer says the practice refused to see them unless they provided a social security number, claiming it wasn't legally required.
• Another reviewer alleges the staff are dodgy and lie about which insurance they accept, and that they promise to call back but never do.
• A reviewer criticizes the practice for prioritizing revenue over care, claiming little time is spent with the dentist and the hygienist's attention is lacking.
• A patient states they left the practice to find a dentist more experienced with fixed partial dentures.
• A reviewer notes the practice no longer accepts their insurance, forcing them to look for a new dentist.

Review

Exceptional Dentistry in Delaware consistently leaves patients feeling welcomed, cared for, and confident in the care they receive. Across numerous reviews, the practice is described as a small, intimate environment where the staff - especially the front desk team - are friendly, efficient, and genuinely helpful. Patients repeatedly mention that they arrive to a warm greeting and depart with a clear understanding of what will be done and why. The overall tone is one of reassurance: explanations are thorough, procedures are completed smoothly, and questions are answered with patience and clarity.

A central theme is the caliber of the people who work there. The doctors, hygienists, and administrative staff are praised for their attentiveness and compassion. Reviewers highlight that the reception area feels welcoming and that the clinical team makes you feel like you've known them for years. Several comments point to the dentists' gentleness and the way they explain things in simple terms, which helps patients feel at ease even during more involved work. Hygienists - named in several reviews as Amanda and Maggie - are repeatedly described as gentle, thorough, and reassuring, making cleanings and exams something to look forward to rather than dread.

The clinical experience is consistently characterized as gentle, efficient, and patient-focused. Patients note that procedures are explained upfront, safety is prioritized, and the actual dental work is performed with care. One reviewer recounts a successful restoration in a molar that other dentists had declined to redo, emphasizing not only the skill but the trust and comfort that accompanied the process. Others describe pain-free injections and a general sense of technical competence that puts them at ease. The sentiment is that the practice combines modern, state-of-the-art dentistry with a genuine commitment to patient comfort and trust.

Atmosphere and logistics contribute significantly to the positive impressions. The office is described as clean, well-run, and well maintained, with a setting that feels welcoming and professional. Patients report being kept on schedule and having their questions answered promptly, which reinforces a sense of respect for the patient's time. The overall experience is often framed as a reliable, consistent standard - "as good as it gets" in terms of care, with staff who remember you and treat you like family.

While the overwhelming majority of feedback is glowing, a minority of comments offer cautionary notes about insurance, billing, and administrative practices. One reviewer describes a negative interaction regarding social security numbers, claiming the office would not schedule without it, and questions the legality of that requirement. Another account alleges inconsistency in insurance handling, with claims of being misinformed about coverage. These viewpoints contrast with many others who report smooth billing processes and clear communication about insurance. Taken together, the reviews suggest that while the practice is widely trusted and appreciated, there are a few concerns some patients have encountered related to paperwork and coverage.

Despite the mixed notes on billing, the loyalty and confidence of most patients are strong. People talk about traveling to the practice even from far away because of the quality of care and the warmth of the team. Phrases like "the best dentist office in Delaware hands down," "they put patients first," and "I have found my dentist for the next 25+ years" reflect deep trust and lasting relationships formed with Dr. Matthews, Dr. Bayley, and the broader staff. Many reviewers express relief at finding a dental home after experiences in other offices, and they highlight not only the technical skill but the genuine kindness that makes each visit feel personal and restorative.

In sum, Exceptional Dentistry is portrayed as a patient-centered practice where expertise, empathy, and a supportive environment converge. Patients repeatedly praise the compassionate care from both doctors and hygienists, the efficiency and clarity of explanations, and the comfortable, clean, and welcoming office atmosphere. The experience is described as thorough, pain-free when possible, and consistently reliable, with strong endorsements and a clear sense of belonging among long-term patients. Even with the occasional caveat regarding billing or insurance interactions, the overarching impression is one of a standout dental practice that many would enthusiastically recommend to family and friends.

This part of Wilmington, Delaware offers a convenient and accessible location for senior living. With several physicians' offices and hospitals within a few miles, access to healthcare services is readily available. In addition, there are several pharmacies nearby for easy access to medications. The area also offers a variety of parks for outdoor recreation and leisurely walks. There are plenty of dining options ranging from fast food to sit-down restaurants, catering to various preferences. For entertainment, there are theaters in the vicinity as well. Overall, this neighborhood provides a balanced mix of amenities and services that can support a comfortable and fulfilling lifestyle for seniors.

Physicians

• Foulkstone Christiana Care (0.2 miles)
• Brandywine Hundred Family Medicine (1.1 miles)
• AI Dupont Outpatient Cardiac Center (2.2 miles)
• Richard J. Schmidt, MD (2.2 miles)
• Total Care Physicians (2.5 miles)
• Christiana Care: Concord Medicine And Pediatrics (3.1 miles)
• Eye Doctors (3.4 miles)

Parks

• Talley Day Park (1 miles)
• Shipley Heights Park (1.3 miles)
• Alapocas Woods Park (2.9 miles)
• Brandywine Park (3.5 miles)
• Brandywine Creek State Park (4.5 miles)
• Market Square Memorial Park (6.2 miles)
• Goose Creek Park (9 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)

Restaurants

• McDonald's (1.2 miles)
• Taco Bell (1.2 miles)
• Burger King (3.3 miles)
• KFC (3.8 miles)
• Del Pez Mexican Gastropub (4.9 miles)
• Wendy's (5 miles)
• Iron Hill Brewery & Restaurant (5.1 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (1.3 miles)
• Styer's Garden Cafe (5.7 miles)
• Starbucks (7.6 miles)

Theaters

• Regal Brandywine Town Center (2.2 miles)
• AMC DINE-IN Painters Crossing 9 (5.7 miles)

Hospitals

• St Francis Hospital (4.2 miles)
• Wilmington VA Medical Center (6 miles)
• Delaware Psychiatric Center (7.5 miles)
• Limestone Medical Center (8.8 miles)
• Riddle Hospital (9.2 miles)

Transportation

• Joseph R. Biden Jr. Railroad Station (WIL) (4.7 miles)