Bridges® By Epoch At Norwalk

Pros

• The dining experience at the facility is highly praised, with options available to cater to residents' tastes and consistently good food quality.
• The care staff is described as kind, patient, and well-trained in handling dementia, providing a sense of professionalism and support for families.
• Engaging activities are offered that stimulate residents' brains and help with memory recall, creating a lively atmosphere with enthusiastic participation.
• Bridges by EPOCH at Norwalk is noted for its beautiful environment, cleanliness, and well-maintained facilities, contributing to a comfortable living experience for residents.
• Staff members go above and beyond in their service, offering personal assistance to residents and maintaining warm communication even after initial visits.
• The community features a variety of amenities such as private bathrooms in rooms, outdoor patios, exercise classes, and music activities that enhance the quality of life for residents.

Cons

• The directors of the facility are dishonest, leading to concerns about transparency and accountability.
• Medication is not administered at appropriate times, raising issues about proper care management.
• There is a shortage of staff, which negatively impacts the quality of care provided to residents.
• The RN Designee displays rudeness and disrespect towards residents and their families.
• There have been numerous medication errors made by registered nurses, indicating a serious lapse in medical oversight.
• The director fails to address ongoing issues within the facility, suggesting a lack of effective leadership.
• Families are advised against bringing their loved ones to the facility due to these concerns.

Review

Bridges? by EPOCH at Norwalk has garnered a variety of reviews, presenting a multifaceted view of the facility catering to individuals with dementia. Many reviewers rave about the dining experience offered at the community. Residents are treated to consistent, high-quality meals tailored to their preferences, with a commendable chef who actively engages with both residents and families. The dedication to ensuring that everyone enjoys their meals is evident, making dining not just a necessity but an enjoyable social event for residents.

The caregiving staff at Bridges by EPOCH is frequently praised for their kindness and professionalism, particularly in dealing with dementia-related challenges. Reviewers note that the staff is well-trained in managing the unique needs of those with cognitive impairments, fostering an environment where residents feel understood and cared for. Families express comfort knowing that these caring professionals specialize exclusively in dementia care, which elevates the overall quality of service provided.

Engagement through activities forms another standout aspect of life at Bridges by EPOCH. The facility emphasizes cognitive stimulation for its residents through varied programs designed to spark interest and encourage participation. From field trips to live entertainment, there appears to be no shortage of opportunities for residents to socialize and enjoy themselves. This proactive approach helps maintain mental agility among residents and allows them to forge connections within the community.

While many reviews highlight positive experiences regarding care and activities, some voices express serious concerns about management practices within the facility. Reports indicate issues such as medication errors and inconsistent timing regarding dosages administered by nursing staff. These grave allegations raise alarms related to patient safety and call into question the level of oversight exercised by directors. Family members urge for state investigations due to perceived negligence in addressing these critical concerns, highlighting a troubling inconsistency between operational claims made by management and ground realities observed by families.

Despite these serious criticisms from some quarters, numerous visitors still find value in the overall atmosphere maintained at Bridges by EPOCH at Norwalk. In particular, one reviewer noted how welcoming staff were during visits; they received thorough tours that showcased clean facilities equipped with private bathrooms?an essential factor for dignity among residents. Moreover, personal touches like homemade cookies upon arrival made family members feel appreciated and valued throughout their interactions.

The layout and design of individual rooms further contribute positively to resident satisfaction according to several observers; they appreciate having ample space along with convenient access to care providers whenever needed. Outdoor patios allow for fresh air while exercise classes introduce physical activity into daily routines?essential components in promoting health among elderly populations.

Overall, while Bridges? by EPOCH presents an attractive model residing on effective engagement strategies complemented by compassionate staff interactions aimed at improving quality of life for those battling dementia?serious issues concerning medication administration warrant urgent attention from management if they hope to maintain trust both within their resident community as well as among concerned family members seeking reliable care options for loved ones afflicted by cognitive decline.

Restaurants

• Burger King (0.4 miles)
• Chipotle Mexican Grill (0.5 miles)
• Chick-Fil-A (0.5 miles)
• Darien Diner (0.8 miles)
• McDonald's (1.3 miles)
• Ten Twenty Post (1.8 miles)
• Shake Shack (2.3 miles)

Parks

• Cherry Lawn Park (0.9 miles)
• Rowayton Dog Park (2.4 miles)
• Waveny Park (2.6 miles)
• Woodland Park (3.1 miles)
• Calf Pasture Beach (3.2 miles)
• Cove Island Park (4.4 miles)
• Latham Park (5.2 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)

Transportation

• Metro North Rowayton Station (1.4 miles)
• East Norwalk Train Station (2.5 miles)
• Westport Train Station (4.6 miles)
• Stamford Transportation Center Bus/Train Metro North & Amtrak (5.8 miles)
• Metro North - Green's Farms Train Station (7.3 miles)

Cafes

• Starbucks (1.6 miles)
• Espresso NEAT (1.8 miles)
• Caffe Nero (1.9 miles)
• Zumbach's Gourmet Coffee (4 miles)
• Donuts Delight (4.3 miles)
• Starbucks (4.3 miles)
• The Granola Bar (5.9 miles)

Physicians

• Stamford Pediatric Associates PC (1.8 miles)
• Norwalk Hospital (1.8 miles)
• Stamford Health - Darien Imaging Center (2.3 miles)
• Stamford Health Medical Group (2.5 miles)
• Darien Medical Center (2.5 miles)
• The Stein Dental Group (3.5 miles)
• Coastal Orthopaedics (4.6 miles)

Places of Worship

• St Thomas More Church (1.8 miles)
• Congregation Agudath Sholom (4.6 miles)
• Basilica Of St John The Evangelist (5.6 miles)
• Church of the Holy Spirit (6 miles)

Hospitals

• Stamford Hospital (6 miles)