Cassena Care At Norwalk

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  • Interior

    A bright and inviting sunroom featuring a piano and comfortable seating.

  • Decor

    A modern room featuring a kitchenette, colorful bedding, and an artistic floral mural.

  • Building

    A building with a parking lot and entrance, surrounded by trees under a cloudy sky.

  • Architecture

    A modern building surrounded by lush greenery under a clear blue sky.

  • Bedroom

    A cozy bedroom featuring a neatly made bed with floral bedding and modern furniture.

  • Windows

    A bright, spacious room with large windows, featuring a piano and some plants.

  • Dining

    A spacious and well-lit dining area featuring neatly arranged tables and chairs, ready for patrons.

  • Entrance

    The entrance of Cassandra Care, showcasing modern design and clear signage.

  • Television

    A modern office lounge area featuring tables, plants, and a television.

  • Exercise Equipment

    A spacious interior of a rehabilitation gym featuring exercise equipment and a vibrant mural.

  • Office

    Modern reception area with a sleek desk and contemporary decor.

  • Gym

    A well-lit gym interior featuring various exercise equipment and a vibrant wall mural.

  • Mirrors

    A well-equipped studio featuring a ballet barre, stools, and mirrors for fitness and rehabilitation exercises.

  • Conference Room

    A modern conference room featuring a long white meeting table surrounded by ergonomic chairs and a blue abstract artwork.

Cassena Care At Norwalk

23 Prospect Avenue, Norwalk, CT 06850

For more information about senior living options: (844) 490-3973

3.7 from 88 reviews
5 stars
44
4 stars
18
3 stars
3
2 stars
4
1 stars
19

Skilled Nursing Facility

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    Overall Review of Cassena Care At Norwalk

    Pros

    • pro The PT/OT team is fantastic.
    • pro Robert, Betty, Sophia, and Jake were amazing.
    • pro Christy and Edrick were aides who went above and beyond.
    • pro Laura and Rudy were nurses who were outstanding.
    • pro The front desk staff are super kind and nice.
    • pro The physical therapy team is awesome.
    • pro Michael Bell, the Administration Director, was empathetic and helpful.
    • pro The owner saw the review and addressed the situation.

    Cons

    • pro The facility has no running water due to Legionnaires' disease in the water system.
    • pro Patients are told to bathe with disposable wipes, indicating severely limited hygiene options.
    • pro Meals are served on paper plates, with some patients receiving peanut butter and jelly sandwiches in plastic bags instead of proper meals.
    • pro The building smells terrible and feels dirty and unhygienic.
    • pro The rooms and furniture are old and dated, with metal beds and stained chairs, making the environment feel unsafe.
    • pro The phones in patient rooms do not work, preventing direct contact with families.
    • pro The internet and wifi service are terrible.
    • pro Staff barely check on patients, raising safety concerns if someone falls.
    • pro Unflushed toilets create a fecal odor near the reception area, indicating poor sanitation.
    • pro The facility manager is dismissive and unresponsive to concerns.
    • pro Front desk staff are distracted by personal calls and not assisting families.
    • pro There are delays in delivering medications, with nurses failing to administer prescribed pain meds in a timely manner.
    • pro Some nurses and aides show a lack of ethics or compassion toward patients.
    • pro Overall care is described as unsanitary, lacking in quality and safety.

    Review

    A community of concerned family members and a patient describe a troubling and chaotic picture at Norwalk Care Center in Norwalk, CT. The narratives portray a facility in which basic needs and patient dignity appear to be compromised by a combination of infrastructure problems, hygiene concerns, communication breakdowns, and inconsistencies in care. The most urgent issue raised by several reviewers is a water outage tied to concerns about Legionnaires' disease in the building's water system. After the outage began, residents were reportedly told to bathe with disposable cloths, meals were served on paper plates, and some dietary needs - such as a Mediterranean-style diet - appeared to be ignored. One family notes that the disruption extended into mid-September and raised serious questions about safety and hygiene as staff struggled to respond.

    The building itself is described as old and poorly maintained. Reviewers paint a scene of dated rooms with metal beds, stained chairs, and heavy odors throughout the facility. There is a palpable sense that the environment feels dirty or unhygienic, contributing to a perception that the facility may not be safe for vulnerable patients. One observer even reports a strong smell of fecal matter near the reception area, paired with concerns about unflushed toilets. These physical conditions are tied in the reports to broader worries about cleanliness, food safety, and the overall ability of the staff to maintain a comfortable, sanitary environment for residents who may have limited mobility or cognitive challenges.

    Communication and access to loved ones emerge as another major area of frustration. Several reviewers report that room phones do not work, with calls redirected to the nurses' station that staff allegedly cannot always answer due to being overextended. Families express distress about not being able to reach their relatives reliably, especially in emergencies or for routine updates. The reception area is described as chaotic or understaffed, with one observer noting the receptionist's attention being diverted to personal calls rather than assisting families. These communication failures feed into a broader concern for safety, as families worry about whether staff are aware of a patient's needs and how quickly someone would be noticed if a patient fell or required urgent assistance.

    Care quality and the day-to-day operations also receive mixed portrayals. On the one hand, several reviewers name individual staff members who were praised for their compassion, skill, and dedication. The physical therapy and occupational therapy teams - named as Robert, Betty, Sophia, and Jake - receive high praise, as do certain nurses and aides. In contrast, other accounts blame specific supervisors or administrators for delays in medication administration and inconsistent responses to patient needs. One account documents a painful experience with pain management, where pain medications were delayed or not delivered in a timely manner, and where administrative leadership was perceived as dismissive when concerns were raised. The same reviewer describes a tense interaction with an administrator who later appeared more empathetic after a complaint led to involvement from higher management, illustrating a complex dynamic between frontline staff and leadership.

    Another lengthy account from a reviewer who identifies as a current patient and client at the facility presents a narrative of fluctuating care quality and significant frustration with medication delivery and responsiveness. They describe episodes of delayed pain relief, miscommunications about who should administer medications, and a sense that some staff were overwhelmed or inattentive at critical moments. Yet even within this testimony there are acknowledgments of nurses and aides who performed well under difficult circumstances, alongside administrators who were either supportive at times or defensive at others. The account also includes a candid critique of the administrative structure, with references to specific individuals and internal dynamics, highlighting how the experience of care can shift dramatically depending on who is present and when.

    Taken together, these narratives form a portrait of a facility that many family members and a resident find deeply troubling. Strong condemnations - urging prospective patients and families to stay away - coexist with more nuanced, sometimes favorable mentions of particular staff and therapy teams. The common threads point to concerns about sanitary conditions, the adequacy of basic utilities and meals, the reliability of communications with families, and the consistency of day-to-day care. There are also visible calls for accountability and improvement, driven by experiences of pain, fear for safety, and a stubborn commitment to ensuring that loved ones receive respectful, timely, and appropriate care.

    In closing, the collection of experiences underscores a sense of urgency for review and reform within Norwalk Care Center. The most pressing issues cited revolve around infrastructure and hygiene (including the impact of a water outage and concerns about Legionella), the safety and well-being of residents (especially in monitoring and fall prevention), and the reliability of communication with families. While some staff members are commended for their professionalism and compassion, the overall tone across these accounts is one of concern and dissatisfaction, with many reviewers expressing that, given the current conditions, they would not recommend the facility for future care. The overarching message is clear: families deserve transparent updates, consistent quality of care, and a clean, safe environment where patients can feel dignified and protected.

    Features

    Housing

    • 150 resident community capacity 150 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Westchester Cty (15 miles away) Westchester Cty (15 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Cassena Care At Norwalk in Norwalk, CT is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as access to cable or satellite TV for entertainment. Community operated transportation is available, providing convenient transportation options for residents.

    For those who enjoy staying connected, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff. Housekeeping services are provided to maintain a clean and tidy living environment.

    Residents have access to a fully furnished facility, including private bathrooms and kitchenettes in their individual units. Outdoor spaces such as gardens provide opportunities for relaxation and fresh air. A small library is available for reading enthusiasts, while the gaming room offers entertainment options for everyone.

    The community also provides various care services to meet the needs of each resident. This includes 24-hour call systems and supervision for safety and security purposes. Assistance with activities of daily living such as bathing, dressing, and transfers is provided as needed. Medication management ensures that residents receive their medications on time and as prescribed.

    Cassena Care At Norwalk also takes into consideration special dietary restrictions, offering diabetes diets and catering to special dietary needs. Transportation arrangements can be made for non-medical purposes as well as doctor's appointments.

    To enhance the overall well-being of residents, there is a fitness room where exercise programs are offered. Mental wellness programs are available to promote emotional health among residents.

    The community strives to create an engaging environment with concierge services and planned day trips for socialization and exploration opportunities. Resident-run activities allow individuals to take charge of their own interests, while scheduled daily activities provide structure in their daily routines.

    Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and places of worship, Cassena Care At Norwalk offers a vibrant and accessible community for seniors looking for assisted living options in Norwalk, CT.

    Nearby Places of Interest

    Physicians

    • Norwalk Hospital (0.2 miles)
    • Hartford HealthCare Rehabilitation Network (2.7 miles)
    • Village Pediatrics (2.9 miles)
    • Coastal Orthopaedics (3.2 miles)
    • Coastal Orthopaedics PC (3.7 miles)
    • Doctors' Pediatric PC (3.7 miles)
    • Stamford Pediatric Associates PC (3.7 miles)

    Pharmacies

    • CVS Pharmacy (0.3 miles)
    • Walgreens (0.7 miles)
    • Rite Aid (0.9 miles)
    • Walgreens (1 miles)
    • CVS Pharmacy (1.1 miles)
    • Walgreens (1.2 miles)
    • CVS Pharmacy (1.5 miles)

    Restaurants

    • Valencia Luncheria (0.8 miles)
    • Wendy's (1 miles)
    • Mr Frostys Ice Cream Shop (1.4 miles)
    • Chick-Fil-A (1.5 miles)
    • McDonald's (1.6 miles)
    • Burger King (1.7 miles)
    • Chipotle Mexican Grill (2.4 miles)

    Transportation

    • East Norwalk Train Station (1.1 miles)
    • Westport Train Station (2.7 miles)
    • Metro North Rowayton Station (2.8 miles)
    • Metro North - Green's Farms Train Station (5.6 miles)
    • Metro North - Southport Train Station (7 miles)
    • Stamford Transportation Center Bus/Train Metro North & Amtrak (7.8 miles)

    Parks

    • Calf Pasture Beach (2.4 miles)
    • Cherry Lawn Park (2.9 miles)
    • Rowayton Dog Park (3.6 miles)
    • Waveny Park (3.6 miles)
    • Winslow Park (4 miles)
    • Sherwood Island State Park (4.2 miles)
    • Woodland Park (5 miles)

    Cafes

    • Starbucks (2.9 miles)
    • Starbucks (3.5 miles)
    • Espresso NEAT (3.8 miles)
    • Caffe Nero (3.8 miles)
    • The Granola Bar (3.9 miles)
    • Zumbach's Gourmet Coffee (4.5 miles)
    • Starbucks (5 miles)

    Places of Worship

    • St Thomas More Church (3.8 miles)
    • Congregation Agudath Sholom (6.6 miles)
    • Church of the Holy Spirit (7.2 miles)
    • Basilica Of St John The Evangelist (7.5 miles)

    Hospitals

    • Stamford Hospital (8 miles)

    Frequently Asked Questions

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