The Curtis Home For The Aged

Pros

• The facility is well kept and inviting.
• Front desk staff are polite, helpful, and efficient.
• Caregivers are attentive and kind, and residents are treated with care.
• Yrianna is an amazing and helpful employee.
• The Curtis Home staff are dedicated, passionate, and trusted, offering therapies driven by the creative arts - movement, art, dance, and music.
• A reviewer notes that a family member has been extremely well cared for there over several years.

Cons

• The facility was fined by the state for poor customer service, fire safety, and residents' rights.
• It is severely understaffed and underpaid, leaving residents and staff unappreciated.
• The staff are rude, dirty, and unprofessional, with management failing to maintain standards.
• HR mishandles payroll and withholds information, causing payroll and login issues.
• The facility is dirty with mold in corners and overall poor conditions.
• Residents are often neglected, sometimes overmedicated, and the food is terrible.
• Management is described as horrible and issues go ignored until a major incident occurs.
• Gossip and back-biting among staff undermine care.
• The Labor Department is investigating the facility.

Review

Curtis Home presents itself in the reviews as a facility with a strong, multifaceted character. For some families, it feels like a welcoming, well-kept place where staff are attentive, kind, and genuinely involved in residents' well-being. Visitors frequently mention friendly front-desk receptionists, approachable doctors and nurses, and a warm atmosphere that makes it easy to feel hopeful about care. Several comments celebrate the staff as caring, professional, and dedicated, with specific praise for individuals who go above and beyond and for the overall culture of respectful interaction between caregivers and residents. The facility is described as inviting and well kept, and many observers appreciate the opportunity for residents to engage in therapies and activities driven by the arts - movement, art, dance, music, and other creative therapies that contribute to a positive vibe and a sense of ongoing engagement for residents. For some families, the Curtis Home is a place where their loved ones receive thoughtful attention and compassionate care, with personal anecdotes about long-term stays and sustained improvements in well-being.

In addition to these favorable impressions, a sizable portion of the feedback highlights consistently positive experiences in the care delivery. Several reviewers emphasize that care is thorough and that staff are attentive and respectful. There are mentions of how the team supports residents during visits, how the complex is easy to navigate for families, and how the reception and administrative areas function smoothly enough to create a friendly first impression. Some family members felt reassured by frequent positive notes about the caregiving staff, and a few reviewers specifically point to personal experiences where their relative's condition and daily routines improved under the Curtis Home's care. The sense of a committed, compassionate team appears repeatedly and stands out as a core strength for those who had good outcomes or long-standing trust in the facility.

On the other hand, the reviews present a troubled counter-narrative that centers on staffing, administration, and safety concerns. A recurring theme is that the facility is severely under-staffed, which many reviewers argue leads to inconsistent levels of care and shorter attention spans for residents. In several accounts, staff shortages are linked to underpayment and high turnover, with some reviewers describing a cycle where insufficient staffing compounds problems in daily operations. The HR department is cited by multiple residents and observers as unprofessional, with complaints about how payroll and checks are handled, difficulties logging into systems, and perceived favoritism or poor communication. In some notes, payroll issues and withheld information contribute to frustration and a sense that administrative operations undermine rather than support residents and their families.

Safety and compliance concerns also emerge in a substantial portion of the feedback. Reviewers report mold in corners of the facility and unease about overall cleanliness, with some describing the building or parts of it as dirty. There are explicit claims that state inspectors visited or that government processes were involved, including mentions of the labor department's investigations and references to fines or sanctions related to customer service, fire safety, and residents' rights. A few reviewers label the environment a risk - describing it as a potential COVID hotspot or criticizing the facility's handling of medical and daily care routines. The combination of cleanliness worries, potential safety violations, and ongoing regulatory scrutiny creates a strong sense of caution for readers who are evaluating Curtis Home for a loved one.

Another layer of the discourse centers on the culture and management dynamics within the facility. Some reviewers describe a highly one-sided administration that prioritizes administrative control over the lived experience of residents, including early discharge practices and aggressive or adversarial interactions with staff or patients. Gossip, backbiting, and interpersonal drama are cited as factors that undermine teamwork and contribute to a tense work environment. In these accounts, burnout and stress from being short-staffed ripple through shifts, affecting morale and collaboration among nurses, aides, and other personnel. A number of comments suggest that management issues - not just operational ones - are at the heart of many problems, with some reviewers expressing frustration that concerns raised by staff or families do not lead to meaningful changes.

Despite the dramatically mixed feedback, the most salient takeaway is the stark contrast between experiences. Some participants celebrate Curtis Home as a place of genuine care, where residents receive meaningful attention, well-coordinated therapies, and a welcoming demeanor from staff and visitors alike. Others view it as a problematic environment characterized by understaffing, administrative shortcomings, safety risks, and a culture that can feel contentious or unsupportive. The range of opinions is wide enough that prospective families would be well advised to conduct their own on-site assessments, speak directly with staff and residents, review recent regulatory findings, and weigh personal preferences for care philosophy, safety standards, and daily living conditions.

Ultimately, Curtis Home appears to be a facility that can offer high-quality caregiving in certain circumstances and for certain residents, especially where staff feel supported and appointments, routines, and therapies align with individual needs. Yet for other residents and families, the same environment raises serious concerns about under-resourcing, administrative friction, and safety and cleanliness standards. The diverse range of experiences underscores the importance of a careful, judgment-heavy approach when selecting a long-term care environment: visit in person, observe interactions between staff and residents, inquire about staffing levels and turnover, review inspection and regulatory histories, and assess whether the facility's strengths align with the resident's specific needs and the family's expectations for communication, respect, and safety.

This part of Meriden, Connecticut is a well-equipped area with convenient access to essential services and amenities. Within a short distance, there are several pharmacies such as Health Mart Pharmacy, CVS Pharmacy, and Rite Aid. There are also a variety of dining options including Frida Restaurant And Grocery, Chick-Fil-A, and Sliders Grill & Bar. For outdoor activities and relaxation, there are parks like Washington Park and Hubbard Park nearby. In terms of healthcare, MidState Medical Center is easily accessible along with other healthcare providers like Cloverleaf Family Medicine and Hartford HealthCare Medical Group. Additionally, there are cafes like Starbucks for socializing and enjoying a cup of coffee. The area also offers entertainment options such as AMC Starplex Cinemas Southington 12 for movie enthusiasts. Transportation is not an issue with Amtrak located within a reasonable distance. Overall, this neighborhood provides a comfortable and convenient living environment for seniors seeking easy access to daily necessities and recreational opportunities.

Pharmacies

• Health Mart Pharmacy (0.7 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (3.3 miles)
• Rite Aid (4.1 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.5 miles)
• Walgreens (5.9 miles)

Restaurants

• Frida Restaurant And Grocery (1 miles)
• Caribbean Restaurant (1.1 miles)
• Burger King (1.5 miles)
• Chick-Fil-A (2.2 miles)
• Sonic Drive-In (2.4 miles)
• Sliders Grill & Bar (2.7 miles)
• Double Play Cafe (3.1 miles)

Parks

• Washington Park (1.3 miles)
• Hubbard Park (2.1 miles)
• Sage Park (6.4 miles)
• Lock 12 Historical Park (7.1 miles)
• Northford Park (8.5 miles)

Hospitals

• MidState Medical Center (1.4 miles)
• Family Birthing Center (1.4 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (4.7 miles)
• Hospital Of Central Connecticut At Bradley Memorial (5.9 miles)
• Connecticut Valley Hospital (9.1 miles)

Physicians

• Dr Francescon's Office (1.4 miles)
• Cloverleaf Family Medicine (1.9 miles)
• Hartford HealthCare Medical Group (2.9 miles)
• The Women's Center Of Southern New England (3.2 miles)
• Walmart Garden Center (3.5 miles)
• Connecticut Orthopaedics (4 miles)
• Masonic Health Center (4.6 miles)

Cafes

• Starbucks (3.3 miles)
• Starbucks (6.2 miles)
• Starbucks (6.6 miles)
• Starbucks (7.4 miles)
• Provision State Coffee (7.6 miles)
• Starbucks (8.1 miles)
• Perkatory Coffee Roasters (8.2 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (5.9 miles)
• Picture Show at Berlin (7.7 miles)

Transportation

• Amtrak (7.7 miles)