Miller Memorial Community

Pros

• Some staff members genuinely care about the residents' well-being.
• The facility offers single rooms, which may be perceived as a positive feature.
• Certain aspects of the facility's environment, like the cottages, provide a level of privacy for residents.
• There have been dedicated efforts by some staff to manage difficult situations despite limitations.

Cons

• The facility has unsanitary conditions, with scabies being a persistent issue for several years.
• Many residents have been infected multiple times due to the lack of cleanliness.
• The equipment used in the facility is outdated and insufficient.
• Rooms are not properly cleaned, as evidenced by a paper cup left under a bed for two weeks.
• There is high turnover among managers and staff, indicating instability in leadership.
• The director of nursing is often unavailable and exhibits rude and condescending behavior when approached.
• Although some staff members show genuine care, they are limited in their ability to make positive changes due to constraints imposed by management.
• The cottages are old, with appliances dating back to the 1970s, contributing to a neglected environment.
• The marketing tactics employed by the facility are misleading, as single rooms do not reflect the overall quality of care provided.

Review

The experience of residents and their families at the facility in question has been overwhelmingly negative, eliciting a chorus of dissatisfaction that underscores significant issues with cleanliness, care quality, and management. Reviews indicate a palpable sense of distress over the unsanitary conditions present within the facility, notably an alarming prevalence of scabies that has reportedly persisted for over four years. This issue has not only compromised the health and peace of mind of many residents but has also resulted in repeated infections for some individuals—a disheartening trend that speaks volumes about the facility's handling of hygiene practices.

Residents' sanitation concerns are amplified by specific examples detailing a lack of basic cleaning protocols. A particularly striking scenario involves a paper cup left under one resident's bed, which went untouched for two weeks. Such neglect raises serious alarms about the overall maintenance standards within the facility. This incident is reflective of broader systemic issues regarding staff attentiveness to resident needs and established cleanliness routines, leaving families feeling frustrated and anxious about their loved ones’ living environments.

Another critical area highlighted in reviews relates to aging equipment and facilities. Residents have noted that appliances date back to the 1970s, presenting concerns not only about functionality but also about safety standards expected in modern rehabilitation or long-term care environments. Furthermore, the cottages themselves appear to be poorly maintained, overshadowed by overgrown brush that contributes to an uninviting atmosphere. This antiquated infrastructure undermines any potential positive qualities attributed to the residence's marketing efforts—specifically, claims regarding private room accommodations—which seem more like superficial strategies rather than genuine enhancements to care quality.

Management practices have also raised eyebrows among reviewers who express dissatisfaction with staff turnover rates. A notable point brought up is the departure of multiple managers and staff members from the facility, indicating potential instability within leadership and care provision teams. Reviews suggest a disconnect between management and frontline caregivers; while some employees demonstrate genuine concern for residents’ well-being, they often feel constrained by policies or lack adequate support from higher-ups. This dynamic leaves caregivers unable to fulfill their roles effectively—a concerning factor when considering where to place loved ones for rehabilitation or extended stays.

Interactions with nursing staff also painted an unflattering picture. Families seeking communication were often met with difficulty in accessing key personnel such as the director of nursing. When contact was finally made, it reportedly came off as rushed and condescending rather than supportive or informative. The inconsistency in nursing oversight not only adds to frustrations but exacerbates worries about accountability during residents' recovery processes.

In summary, firsthand accounts from affected families serve as stark warnings against entrusting this particular facility with long-term care or rehabilitation needs for loved ones. Despite occasional glimpses of empathy from individual staff members compelled to provide aid amidst systemic shortcomings, unresolved hygiene crises coupled with outdated amenities create a precarious environment for vulnerable populations requiring specialized care. Prospective clients are urged to consider these comprehensive reports seriously before making crucial decisions regarding eldercare placements.

Restaurants

• Caribbean Restaurant (0.8 miles)
• Frida Restaurant And Grocery (1 miles)
• Burger King (1.1 miles)
• Chick-Fil-A (2.4 miles)
• Sonic Drive-In (2.7 miles)
• Tabaq Masala Restaurant & Banquet Hall (2.8 miles)
• Sliders Grill & Bar (2.9 miles)

Pharmacies

• Health Mart Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (3.5 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.7 miles)
• Walgreens (6.1 miles)

Parks

• Washington Park (0.9 miles)
• Hubbard Park (2.3 miles)
• Sage Park (6 miles)
• Lock 12 Historical Park (7.5 miles)
• Northford Park (8.5 miles)

Hospitals

• MidState Medical Center (1.3 miles)
• Family Birthing Center (1.3 miles)
• Gaylord Specialty Healthcare/Gaylord Hospital (5.1 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.1 miles)
• Connecticut Valley Hospital (8.7 miles)
• Middlesex Hospital Cancer Center (9.1 miles)

Physicians

• Cloverleaf Family Medicine (1.5 miles)
• Dr Francescon's Office (1.7 miles)
• Hartford HealthCare Medical Group (3.1 miles)
• The Women's Center Of Southern New England (3.4 miles)
• Walmart Garden Center (3.7 miles)
• Connecticut Orthopaedics (4.2 miles)
• Masonic Health Center (4.9 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (6.1 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)
• Provision State Coffee (7.3 miles)
• Perkatory Coffee Roasters (7.7 miles)
• Starbucks (8.1 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (6.2 miles)
• Picture Show at Berlin (7.3 miles)

Transportation

• Amtrak (7.4 miles)