Premier Home Health Care - Madison

Pros

• The companion was a perfect fit for almost 10 years.
• The caregiver was professional and on time, always willing to cover for others who called out.
• The mother was the sweetest soul who never complained.

Cons

• Premier is described as unreliable with frequent no-shows and last-minute cancellations.
• When coverage was available, the caregivers were late, unprofessional, and sometimes asked for money from the family.
• The reviewer alleges the caregivers stole the mother's possessions, including a guardian angel manger.
• The company stopped allowing a long-time caregiver, after which the mother's condition declined quickly.
• The reviewer states the company did not acknowledge the mother's passing after years of service.
• It is claimed that the company does not check references or conduct background checks and does not seem to care who they hire.
• The reviewer would never recommend Premier, describing the caregivers as uncaring and "scum."

Review

When they first started using Premier, the experience felt almost serendipitous. My family was genuinely happy with how things began. The companion my mom had was a perfect fit for nearly a decade. She was the professional in every sense - on time, never calling out, and always willing to cover for others who did. It felt like a reliable, steady presence for my mom, and that consistency created a foundation of trust that lasted for almost ten years.

Then everything changed. After Premier stopped allowing that trusted caregiver to work with my mom, things began to unravel quickly. My mom's health and sense of security declined at a troubling pace. The company became unreliable, repeatedly showing up with no one available to send, or calling to say they had no coverage at all. Those never-ending no-shows and the constant inability to provide care were not just frustrating - they were outrageous, unacceptable, and unbelievable. The disruption to my mom's routine and well-being was profound, and it felt like the service that was supposed to be there for her wasn't.

When Premier did manage to send someone, the care they provided was far from acceptable. The caregivers who arrived were frequently not on time, and there were troubling patterns of behavior that went beyond mere forgetfulness or tardiness. Family members were approached with requests for money, and possessions belonging to my mom were taken - an invasion of trust that should have been unimaginable. We were left feeling as though the people entrusted with my mother's safety and dignity were taking advantage of her, a vulnerable woman with dwindling eyesight and hearing. The situation deteriorated into a pattern of neglect and inconsistency that no family should ever endure.

The most heartbreaking episode was the disappearance of a cherished item - the guardian angel manger I had bought for my sweet mother to offer comfort in her nursing home. I posted a picture of it in the hopes of recovering it and reaching someone who would help, but I received no acknowledgement or response from the company. The thought that such a personal, comforting object could be stolen from an elderly woman under the care of a home health service is almost too much to bear. The loss was not just sentimental; it felt like a breach of the trust we placed in Premier to protect her and her belongings.

My mom passed away after years of supposed service from Premier, and the company has never acknowledged her passing or offered any gesture of support or accountability. This lack of recognition added to the sense of abandonment and betrayal. Based on our experience - featuring unreliable staffing, late arrivals, improper handling of money, and outright theft - the impression is clear: Premier does not consistently hire people with proper references or background checks, and the caregivers they provide are not the caring professionals we expected. The overall impression is of a company that does not respect its clients or their families, and the caregivers, by extension, come across as more scornful than compassionate. They are, in my view, scum.

I would never recommend Premier to another family. The damage done goes beyond inconvenience; it erodes trust at the most vulnerable moments. If you're seeking dependable, compassionate, and respectful care for an elderly loved one, this is not the agency you want. The experience left a lasting sting - the loss of a trusted caregiver, the theft of a cherished memento, and the painful realization that the people who were supposed to safeguard my mother's comfort and dignity did not measure up in any meaningful way.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)
• Walgreens (4.8 miles)
• Killingworth Family Pharmacy (5.2 miles)
• Bluepoint Wellness Of CT (9.1 miles)

Restaurants

• Cafe Allegre (0.2 miles)
• Steamed (0.3 miles)
• Jia Mei Asian Kitchen (0.3 miles)
• Bradley and Wall Gourmet Foods (0.3 miles)
• Christy's Madison Inne (0.8 miles)
• McDonald's (1.2 miles)
• Lenny & Joe's Fish Tale (2.3 miles)

Physicians

• County Obgyn (0.3 miles)
• Urology Center (0.3 miles)
• Dr Serle Epstein (0.3 miles)
• Alicia R. Guidone, D.P.M. (0.5 miles)
• Leon A. Goldstein, MD (0.5 miles)
• Ear, Nose and Throat Specialists of Connecticut (0.5 miles)
• Karen S Ablow (0.5 miles)

Parks

• Madison Surf Club (0.8 miles)
• Hammonasset Beach State Park (2.5 miles)
• Rollwood Park (4 miles)
• Guilford Town Green (4.3 miles)
• Nut Plains Park (4.6 miles)
• Chatfield Hollow State Park (6 miles)
• Foote Memorial Park (10.9 miles)

Hospitals

• Middlesex Hospital Madison Outpatient Blood Drawing Facility (2.3 miles)
• Yale New Haven Hospital Blood Drawing Station (11.1 miles)
• Harbor House (11.3 miles)

Transportation

• Shore Line East - Guilford Train Station (3.9 miles)

Cafes

• Cilantro Specialty Foods (4.3 miles)
• Panera Bread (5.8 miles)
• Turtle Cafe (7.8 miles)
• Savour Cafe and Bakery (10.6 miles)