9 West High Street, East Hampton, CT 06424
For more information about senior living options: (866) 208-4318
Overall Review of Westside Manor
Pros
The brother is the happiest he's been in years.- The family notes that everyone has been very helpful and accommodating.
- The staff treats him very well.
- The staff's great work is appreciated by the Charbonneau family.
- The Charbonneau family expresses appreciation for all that the staff does.
Cons
The employees will laugh at and make fun of residents.- The sanitation is not great.
- The residents aren't taken seriously until it's too late.
- CBD hemp users are told this is not the place for them.
- Residents will be accused of using THCa-positive cannabis without being allowed to provide evidence of legality.
- The reviewer would not place a loved one there and hopes residents receive the care and supportive system they need.
- The reviewer recommends others look elsewhere first.
Review
Westside Manor in East Hampton, CT is best suited for seniors who want warmth from frontline staff and active family involvement, and who do not require heavy medical supervision. The strongest signal from available feedback is that when staff are engaged, residents feel cared for and content, with families reporting friendly, accommodating communication. This community can be a solid fit for a relatively independent or mildly dependent resident who benefits from routine assistance, social activities, and predictable check-ins, as long as there is vigilant family or trusted advocate to monitor care and escalate concerns promptly.
Those who may want to consider alternatives include residents with higher care needs, memory care requirements, or pronounced medical risk; anyone who cannot tolerate irregularities in sanitation or staff conduct; families who require consistent, respectful treatment across all shifts; and individuals whose care must be beyond casual attention. The negative voices highlight that behavior issues and accountability gaps exist, and that a policy environment can feel punitive rather than supportive if issues arise. For a CBD-using resident or someone with policies around cannabis, the reported enforcement approach could raise concerns and warrant careful clarification.
On the plus side, the strongest positive voice describes real happiness when the resident is supported by staff who are helpful and accommodating, with families noting that communications are responsive and that caregivers treat the resident with warmth. When these conditions hold, Westside Manor can deliver meaningful daily engagement, timely assistance with routines, and a sense of safety rooted in familiar faces. The presence of a family network that can engage directly with staff adds a practical lever for ensuring consistency and addressing issues quickly, which is a meaningful asset in any assisted living plan.
However, the negatives cannot be dismissed. Allegations of staff laughing at residents, poor sanitation, and a sense that residents are not taken seriously when problems arise suggest serious gaps in culture and supervision. The complaint about punitive or opaque enforcement around medical or wellness-related policy, specifically around hemp/CBD use, without an available, credible process to present evidence, signals an environment where residents' rights and privacy may be compromised. The combination of disrespectful behavior and lax quality control makes this a high-risk option for anyone needing reliable dignity, privacy, and timely clinical response.
Pros can offset some risk only if the operation maintains tight, proactive oversight. A resident with a strong family advocate who can monitor daily care, review incident responses, and push for prompt improvements could experience periods of genuine satisfaction. But the potential for inconsistent experiences between shifts and the possibility of overlooked concerns means this is not a dependable choice for someone with complex medical needs or who cannot self-advocate or rely on relatives to intervene constantly. In practice, the decision hinges on whether reliable monitoring and transparent problem-solving can be guaranteed.
Families considering Westside Manor should plan a thorough due diligence: schedule extended tours at different times, speak with multiple staff members, request to review incident logs and sanitation records, and ask for a direct conversation with the administrator about how complaints are handled. Verify staffing ratios, turnover, and training, especially around resident rights and respect. Compare with nearby communities to ensure the level of scrutiny and consistency expected in daily care. If those guarantees cannot be clearly demonstrated, alternatives with more consistent quality control and stronger accountability are advisable.
22 resident community capacity
Assisted Living
Board and Care Home
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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