Marlborough Health and Rehabilitation Center

Pros

• Some staff members at the facility are described as wonderful and caring individuals, making a positive impact on residents' lives when they are present.
• The facility has a beautiful setting, tucked away in the countryside, which can provide a pleasant environment for residents.
• Initial feelings about the assisted living home were positive after taking a tour and meeting various staff members, leading to confidence in the care provided.
• The family acknowledges that there may be instances of misplaced items due to seniors’ challenges rather than intentional wrongdoing by staff.
• There is hope expressed for finding a new facility that will better meet their family's expectations and provide improved care for their loved ones.

Cons

• The facility has a staff that can be rude and inconsiderate, failing to show care for the residents' well-being.
• Medications are often administered late, causing distress to patients in pain who have to wait for relief.
• Food delivery is inconsistent, with meals arriving significantly later than scheduled times.
• Residents are sometimes denied access to necessary bathroom facilities, forcing them to wait or use inappropriate alternatives.
• Personal belongings of residents frequently go missing, raising concerns about the facility's reliability and security.
• Promised services, such as bathing and grooming, are not consistently provided due to various excuses from the staff.
• Family members are not informed promptly when accidents occur, leading to fears about the safety of their loved ones.
• Overall experiences indicate a lack of accountability and proper care within the facility.

Review

The experience of placing a loved one in an assisted living facility can often be a difficult and emotional decision for families. Unfortunately, many families find themselves facing numerous challenges and disappointments that can lead them to rethink their choice. The reviews shared about various nursing homes highlight significant concerns regarding the quality of care, staff attitudes, and overall patient well-being.

In just a day and a half at one particular facility, the first reviewer immediately began searching for alternatives due to the unkind behavior displayed by some of the medical assistants (MAs), registered nurses (RNs), and even fellow residents. It was alarming to note that crucial aspects of care were neglected; staff failed to wake the reviewer’s mother for meals or administer her night medications correctly. This glaring lapse in basic care is especially distressing when it concerns individuals who are vulnerable and dependent on others for support.

Another family echoed these sentiments after placing their relative in what they initially thought was a promising environment. They soon became disillusioned as they witnessed rude behavior from aids, inconsistencies in daily routines, and an apparent lack of concern for residents' welfare. An astounding example involved their family member pleading for assistance with restroom needs, only to be left waiting indefinitely because aides were either too busy or on break. Such neglect not only creates discomfort but fosters a sense of helplessness among residents who rely on consistent care.

Ongoing struggles persisted even after numerous meetings with the facility's director and staff regarding inadequate medication administration and food delivery schedules. The frustration grew as family members reported that their loved one often received pain medication hours late—even after expressing urgent need—and experienced erratic meal timing that left them feeling neglected. Meals served post-scheduled times detracted from any semblance of routine necessary for elderly residents.

Issues concerning personal dignity emerged as another critical point during these reviews. In one case, an individual requiring assistance had been told there were no available bedpans when they needed them most—a situation compounded by an absence of empathy from staff members suggesting they simply wait or use their diapers instead. When chronic health conditions dictate urgent needs—such as frequent urination due to diuretic medication—this kind of response is not only unacceptable but indicative of deeper systemic failings within the facility's staffing protocols.

One particularly heart-wrenching account revealed how persistent issues continued to escalate over months despite initial optimism from family members when choosing an assisted living home for their grandmother. They noted missing belongings attributed perhaps to misplaced items at first, but soon it became evident that theft might be at play as similar experiences surfaced with other family visits confirming absent articles had never returned. In addition to personal belongings being lost without explanation, reporting lapses regarding falls experienced by residents became troubling: incidents went uncommunicated until days later—creating cause for concern about awareness around resident safety protocols.

For many families seeking compassionate care facilities within Connecticut’s landscape, these testimonies paint a disturbing portrait of neglect cloaked behind seemingly ideal environments. While certainly not all staff members embody such neglectful traits—as some caregivers are genuinely dedicated—the overriding sentiment among reviewers reflects deep disappointment with systemic inconsistencies impacting resident quality of life. As searches continue for better alternatives align along themes echoing each reviewer's plight: finding a place where loved ones genuinely receive respectful care should always remain paramount in decisions surrounding elder care facilities—a truth underscored by countless personal experiences shared throughout each account.

Restaurants

• Sadler's Ordinary (1.5 miles)
• Marlborough Country Bakery & Tavern (1.7 miles)
• Angelico's Lakehouse Restaurant (4.4 miles)
• Po's Rice and Spice (5.6 miles)
• Wicked Slice (5.9 miles)
• Sayulita (6.6 miles)
• The Beamhouse (6.9 miles)

Physicians

• Crescent Street Obgyn (1.8 miles)
• Family Practice Group (4.8 miles)
• J Bisantz & Associates (5.5 miles)
• Dr Ram's Office (6.2 miles)
• Hebron Medical Associates (6.3 miles)
• Pro Health Physicians (7.4 miles)
• Orthopedic Associates (7.4 miles)

Pharmacies

• Walgreens (4.9 miles)
• Walgreens (4.9 miles)
• Ahold (5 miles)
• CVS Pharmacy (7.1 miles)
• CVS Pharmacy (8.2 miles)
• CVS Pharmacy (8.4 miles)
• Walgreens (8.6 miles)

Parks

• Gay City State Park (5.2 miles)
• Machimoodus State Park (10.4 miles)
• Maxwell Park (10.9 miles)

Places of Worship

• The Worship Center (5.3 miles)
• Jehovah's Witnesses (9.5 miles)

Cafes

• The Flour Girl Cafe (5.8 miles)
• Starbucks (7.9 miles)
• Panera Bread (8 miles)
• Starbucks (9.2 miles)
• Starbucks (9.2 miles)
• Panera Bread (9.7 miles)
• Starbucks (10.4 miles)

Hospitals

• Riverview Children's Hospital (9.7 miles)
• Connecticut Valley Hospital (10.4 miles)
• Middlesex Hospital Cancer Center (10.8 miles)

Transportation

• Pratt & Whitney (10.8 miles)