Marlborough Health Care Center

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  • Interior

    An elegantly decorated dining room with neatly arranged tables and chairs.
  • Decor

    A cozy living room featuring a wooden fireplace with decorative plants, surrounded by striped chairs and a round coffee table with a floral arrangement.
  • Living Room

    A cozy living room with traditional decor featuring a fireplace, sofa, armchair, and coffee table.
  • Building

    A house with a covered entrance displaying an American flag, surrounded by trees.
  • Windows

    A cozy living room with a brown sofa, decorative pillows, and a potted plant near the window.
  • Dining

    A formal dining room with a round table set for a meal, featuring elegant chairs, a floral centerpiece, and ambient lighting.
  • Hallway

    A doctor walks alongside an elderly patient using a walker in a hospital hallway.
  • Healthcare

    A hospital room with two patient beds and medical equipment.
  • Rehabilitation

    A healthcare professional assists a patient in a rehabilitation session using parallel bars.
  • Wheelchair

    A caregiver interacts with elderly individuals in a nursing home setting.

Marlborough Health Care Center

85 Stage Harbor Road, Marlborough, CT 06447

For more information about senior living options: (844) 490-3973

4.5 from 90 reviews
5 stars
72
4 stars
7
3 stars
1
2 stars
3
1 stars
7

Skilled Nursing Facility

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    Overall Review of Marlborough Health Care Center

    Pros

    • pro The staff at Marlborough Health and Rehabilitation Center are incredibly caring and hardworking, ensuring residents are treated with kindness and respect.
    • pro Nurse Deb and Ariana are praised for consistently going above and beyond.
    • pro The facility is spotless, clean, and well-maintained, reflecting pride in the work and environment.
    • pro The rehab program is excellent, with PT/OT teams helping residents regain function and prepare for discharge.
    • pro The social services team, especially Shonda, is knowledgeable, professional, and a tremendous asset.
    • pro The memory care unit is amazing, with compassionate staff providing loving care.
    • pro Admissions and front desk staff are responsive, friendly, and welcoming.
    • pro The environment feels warm and homely, with staff who are consistently friendly and helpful.

    Cons

    • pro The patient was taken off critical diuretics within days of admission, despite assurances given to the family.
    • pro After discharge, fluid overload led to breathing difficulties, which contradicted prior expectations.
    • pro A nurse recommended hospital readmission for 4+ pitting edema, but the family chose to manage at home instead.
    • pro The patient was discharged with a horrible fungus infection on his private area.
    • pro This infection prevented placing him on a Texas catheter that would have been more comfortable.
    • pro It took three weeks for the infection to clear, and the prescribed cream application was excruciating.
    • pro He was discharged with horrible open wounds on his bottom that were not disclosed at discharge.
    • pro The Health Aids section was criticized for inadequate cleaning of the elderly and for not encouraging use of urinals.
    • pro In the first weeks, there were no urinals available, and staff did not encourage their use.
    • pro The reviewer urged surveys after discharge, noting that cracks are exposed only once the patient returns home.
    • pro The building was described as needing a facelift.
    • pro One reviewer stated that the facility has no smiles, even though the staff were described as happy and polite.

    Review

    There is a strong, consistent thread of gratitude and admiration that threads through the stories shared about Marlborough Nursing Home and Rehab. Across multiple voices, the sense is clear: this is a place where care extends far beyond the basics, where staff move with quiet determination to ensure each patient and resident feels safe, respected, and genuinely looked after. From the moment you walk in, voices describe a warmth and welcome that speaks to the facility's values - cleanliness, kindness, and a commitment to people as individuals rather than as tasks to be completed. The overall impression is one of a community that takes pride in its work and in the people they serve.

    Many reviewers single out the staff as the beating heart of the place. They describe the team as incredibly caring and hardworking, with a capacity to go "nonstop, day in and day out" to meet the needs of those in their care. Specific shoutouts rise above the chorus of praise: Nurse Deb and Ariana are highlighted for going above and beyond every single day, embodying the level of attentiveness that families hope to see. Yet the praise isn't limited to a few names; the sentiment runs through every encounter, with comments about staff showing kindness, warmth, and respect in every interaction. Even on days when a particular staff member isn't named, the prevailing sense is that the entire team operates with a patient-centered ethos.

    The physical environment itself receives high praise. Reviewers repeatedly note that Marlborough is spotless, well-maintained, and inviting. The facility is described as clean and welcoming, with a tangible sense of pride reflected in details - functional furniture, well-kept spaces, and a soothing atmosphere that helps residents and their families feel at ease. Several comments specifically mention the rehab area as well-kept and well-equipped, reinforcing the impression that the place supports both comfort and recovery as core priorities.

    When it comes to rehabilitation, there is a strong endorsement that Marlborough excels in therapy and recovery services. The rehab program is cited as a standout, with some reviewers observing that it delivers care that rivals or surpasses higher-rated facilities elsewhere. The physical therapy and occupational therapy teams are repeatedly praised for their effectiveness and dedication - patients are helped to reclaim independence, gain confidence in mobility, and prepare for going home. The Gardens and even the dining experience are noted as parts of the rehab journey that contribute to a positive, holistic recovery environment. One reviewer, with professional perspective as a retired nurse, emphasizes Marlborough's comprehensiveness and practical approach to rehabilitation.

    Support services beyond direct clinical care also earn strong endorsements. Social workers - especially Shonda McLennon - are highlighted for their knowledge, professionalism, and compassionate approach. The social services team is described as an essential lifeline during a challenging time, providing guidance, coordination, and a steady presence for families navigating admissions, care plans, and transitions. In addition, admissions staff such as Ashley Bafumi are recognized for responsiveness and professionalism, illustrating that a collaborative, seamless intake and ongoing communication are hallmarks of the experience at Marlborough.

    The voices of gratitude extend to everyday moments that matter deeply to families. Front desk staff and the general atmosphere of the facility receive remarks about courtesy, helpfulness, and a consistent sense that staff are available, attentive, and kind. Reviewers mention feeling welcomed during visits, with check-in processes that are smooth and reassuring. For those visiting loved ones, these small, humane touches - warm smiles, respectful interactions, and a general sense of safety - compound the confidence families place in Marlborough.

    Not all feedback is uniformly positive, and one extended review offers a detailed account of concerns that should be noted alongside the many commendations. In that account, a stepdad's stay included complications around medication changes, fluid management, and discharge planning. Specific issues described include a concern that critical diuretics were halted without family notification, leading to fluid overload that required subsequent medical attention. The reviewer also describes a fungal infection and open wounds evident at discharge, along with a lack of timely communication about these problems. In addition, there are concerns about the handling of cleanliness and hygiene, including the proper use of urinals versus diapers and longer-term implications for infection risk. The reviewer emphasizes that, while the rehab team itself performed exceptionally well and social services were highly capable, the health aides' practices in certain areas required significant improvement. They also urge that surveys should be conducted after discharge rather than only a few weeks into a patient's stay, arguing that a longer view more accurately captures the quality and safety of care.

    Even within the same broad review, there is a clear division of perceptions about the facility's atmosphere and the quality of certain processes. Some comments praise the "nicest staff," the warmth of the environment, and the meaningful support provided by the therapy and social work teams. Other notes point to the importance of ongoing vigilance in clinical oversight, medication management, and post-discharge follow-through. This mixture of praise and constructive critique paints a nuanced picture of Marlborough as a community that shines in many areas while also acknowledging opportunities for improvement where patient safety and comfort are concerned.

    Amid the reviews, a thread emerges about memory care and specialized programs. Marlborough's memory care unit is described as having compassionate staff who provide loving care, with a memorable example of staff hosting a resident's 100th birthday celebration - a moment that families cherish as emblematic of the care and community spirit available at Marlborough. The "Passport program" for a parent is cited as delivering noticeable improvements in daily functioning, reinforcing the sense that Marlborough offers more than containment - it offers active support for meaningful quality of life. Even in passages that speak of building maintenance needs, there is a recurring conviction that the people and the programs at Marlborough carry the center forward with heart, hope, and a willingness to listen and respond.

    In closing, the collective voice is one of deep appreciation tempered by a realistic acknowledgement of some serious concerns that require ongoing attention. The overarching takeaway is that Marlborough Health and Rehabilitation Center is cherished by many for its dedicated, compassionate staff, its robust rehabilitation services, and its genuine sense of community. Families describe feeling heard, respected, and hopeful about their loved ones' potential and progress, even as they advocate for continued improvements in medication safety, discharge communication, and hygiene practices. For families seeking a place with strong clinical teams, a welcoming environment, and a focus on recovery and dignity, Marlborough emerges as a caring hub where staff, residents, and families - often with the help of thoughtful social work and admissions teams - navigate the journey together.

    Features

    Housing

    • 120 resident community capacity 120 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Bradley International (22 miles away) Bradley International (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Marlborough Health Care Center in Marlborough, CT is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each unit for entertainment. Community operated transportation is available for residents who need to run errands or attend appointments.

    For those who enjoy staying connected, there is a computer center with Wi-Fi/high-speed internet access. Dining options include a spacious dining room where residents can enjoy restaurant-style meals prepared by skilled chefs. A small library provides a quiet space for reading and relaxation.

    To promote physical fitness, Marlborough Health Care Center has a fitness room equipped with exercise equipment. The outdoor space includes a garden where residents can take leisurely walks or simply enjoy the fresh air. Housekeeping services are provided to ensure that residents' living spaces are always clean and tidy.

    The assisted living community also offers move-in coordination for new residents, making the transition stress-free. Private bathrooms provide convenience and privacy, while telephone services keep residents connected with their loved ones. Transportation arrangements are available for non-medical purposes as well as doctor's appointments.

    A wellness center is onsite to provide 24-hour call system support and supervision for resident safety. Trained staff members offer assistance with activities of daily living such as bathing, dressing, and transfers when needed. The community caters to specialized dietary needs including diabetes diet and special dietary restrictions.

    Residents at Marlborough Health Care Center have plenty of activities to choose from to keep themselves engaged and entertained. Concierge services are available to assist with personalized requests while fitness programs offer various exercise options tailored to individual needs. Planned day trips allow residents to explore nearby attractions, while resident-run activities create opportunities for social interaction within the community. Scheduled daily activities ensure there is always something fun and engaging happening.

    The location of Marlborough Health Care Center is also advantageous, with nearby pharmacies, physicians, and restaurants for convenience. With its comprehensive amenities and care services, Marlborough Health Care Center provides a comfortable and enriching assisted living experience for its residents.

    Nearby Places of Interest

    Restaurants

    • Sadler's Ordinary (1.5 miles)
    • Marlborough Country Bakery & Tavern (1.8 miles)
    • Angelico's Lakehouse Restaurant (4.5 miles)
    • Po's Rice and Spice (5.6 miles)
    • Wicked Slice (6 miles)
    • Sayulita (6.6 miles)
    • The Beamhouse (6.8 miles)

    Physicians

    • Crescent Street Obgyn (1.8 miles)
    • Family Practice Group (4.9 miles)
    • J Bisantz & Associates (5.5 miles)
    • Dr Ram's Office (6.2 miles)
    • Hebron Medical Associates (6.3 miles)
    • Pro Health Physicians (7.3 miles)
    • Orthopedic Associates (7.4 miles)

    Pharmacies

    • Walgreens (4.9 miles)
    • Walgreens (4.9 miles)
    • Ahold (5 miles)
    • CVS Pharmacy (7 miles)
    • CVS Pharmacy (8.2 miles)
    • CVS Pharmacy (8.4 miles)
    • Walgreens (8.5 miles)

    Parks

    • Gay City State Park (5.2 miles)
    • Machimoodus State Park (10.4 miles)
    • Maxwell Park (10.8 miles)

    Places of Worship

    • The Worship Center (5.3 miles)
    • Jehovah's Witnesses (9.4 miles)

    Cafes

    • The Flour Girl Cafe (5.8 miles)
    • Starbucks (7.8 miles)
    • Panera Bread (7.9 miles)
    • Starbucks (9.2 miles)
    • Starbucks (9.2 miles)
    • Panera Bread (9.6 miles)
    • Starbucks (10.3 miles)

    Hospitals

    • Riverview Children's Hospital (9.7 miles)
    • Connecticut Valley Hospital (10.4 miles)
    • Middlesex Hospital Cancer Center (10.8 miles)

    Transportation

    • Pratt & Whitney (10.8 miles)

    Frequently Asked Questions

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