The Residence at Brookside

Pros

• The staff at The Residence at Brookside is described as friendly, accommodating, and responsive, creating a welcoming atmosphere for residents and their families.
• Residents appreciate the beautiful community setting and the cleanliness of the facility.
• Many residents enjoy the delicious food and dining experiences, often highlighting specific meals and the skill of the chef.
• The variety of activities and events offered keeps residents engaged and social, contributing to a vibrant community life.
• Families express gratitude for the compassionate care provided to their loved ones, feeling confident in the support received.
• New residents enjoy comfortable apartments and have quickly made friends within the community.
• Visitors are impressed by the thoroughness of staff in ensuring all necessary information and care needs are met for residents.

Cons

• The Residence at Brookside has noticeable issues with understaffing and high employee turnover, which raises concerns about the quality of care provided.
• Medications were mishandled on multiple occasions, leading to disappointment in the overall quality of care.
• The recent increase in apartment prices has left some residents feeling dissatisfied, questioning whether the cost aligns with the value received.
• There are concerns about the lack of variety and flavor in meals served at the facility.
• Some residents expressed a desire for updates to the decor and facilities, specifically mentioning outdated carpets and a need for brighter dining areas.
• While many appreciate the friendliness of staff, there is a feeling that more warmth could enhance community experiences.
• Residents feel that the available activities are insufficient or not engaging enough to promote socialization and entertainment.
• A few found the apartment sizes too small for their needs, causing dissatisfaction with the living arrangements relative to their high costs.

Review

The Residence at Brookside has garnered a mix of enthusiastic praise and constructive criticism from residents and their families, painting a comprehensive picture of life within this facility. Many individuals express deep satisfaction with the community's atmosphere, noting the friendliness and helpfulness of the staff. Numerous reviews highlight how staff members have fostered a welcoming environment that promotes connection among residents. A resident shared that they enjoy joking around and forming bonds with both employees and fellow inhabitants, enhancing their overall living experience. The Executive Director is specifically mentioned as being particularly supportive and kind, contributing positively to the community’s impression.

A consistent theme throughout these reviews revolves around the quality of care provided at Brookside. While some families report high levels of satisfaction with the care their loved ones receive, others have raised valid concerns about understaffing and communication issues among caregivers, medical teams, and family members. For instance, one reviewer noted instances where medication management was flawed, which understandably raises alarms regarding safety and trust in the health services offered within such a facility. This dual perspective suggests that while there are many commendable aspects to Brookside's offerings, there remains room for improvement in ensuring that all residents receive consistent and reliable care.

Dining experiences appear to be another focal point of feedback for those living at Brookside or visiting loved ones. Many individuals celebrate the culinary efforts of the chefs, describing meals as delicious and flavorful. Some residents appreciated special dining events held in the bistro area, frequently citing it as one of their favorite places within the facility due to its inviting atmosphere and quality food. Nevertheless, not all opinions on meals are favorable; several reviewers wish for more variety or flavor in daily offerings or suggested improvements to enhance meal presentation—reflecting broader desires for a more engaging dining experience.

Activity engagement is also an important topic among residents who feel that while Brookside offers various organized events, there could be an increase in options available to them. Residents expressed interest in adding activities such as knitting or crocheting clubs among other suggestions aimed at fostering creativity or social interaction within the community. Several residents noted that while they enjoy scheduled outings during holidays or special occasions, more regular guest speakers or varied recreational options would enrich their experience further.

The physical attributes of Brookside received mixed reviews as well; many praised its cleanliness and beautiful decoration—especially during festive seasons—while others indicated areas needing attention such as outdated carpeting or general upkeep improvements around common areas. Some pointed out issues related to space limitations in apartments compared to monthly costs they deemed excessive—an observation shared by potential new residents who found units on the smaller side despite enjoying other amenities offered by Brookside.

Ultimately, sentiments about The Residence at Brookside reflect both strong affection for its community spirit along with pointed suggestions for enhancing service quality across different dimensions. Families seeking an environment where loved ones can thrive socially while receiving necessary support seem generally pleased with their choice but remain hopeful for streamlined operational processes concerning care delivery. As feedback continues to shape future developments at Brookside, it is evident that balancing resident happiness with high-quality services will be key to maintaining its positive reputation moving forward into 2024 and beyond.

This part of Avon, Connecticut offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several reputable physicians, including Hartford Medical Group and Connecticut Eye Center PC, within close proximity, you can easily access quality healthcare services. There are also various dining options such as Little City Pizza and Max a Mia nearby for enjoyable meals out. The area boasts numerous parks like Sperry Park and Roaring Brook Nature Center where you can relax and connect with nature. Additionally, there are pharmacies like CVS Pharmacy and Walgreens nearby for your medication needs. For spiritual fulfilment, there are places of worship such as Saint Mary Parish and Emanuel Synagogue in the vicinity. Access to transportation through Simsbury Airport (4B9) and Union Station makes traveling convenient for seniors living in this part of Avon.

Physicians

• Hartford Medical Group (0.1 miles)
• Connecticut Eye Center PC (1.2 miles)
• In Vitro Sciences (1.2 miles)
• Hartford Healthcare Medical Group (1.6 miles)
• New England Naturopathic Medical Center (4.1 miles)
• Dr Pettiti (4.4 miles)
• Doctors of Central CT (5.1 miles)

Restaurants

• Little City Pizza (0.2 miles)
• Max a Mia (0.7 miles)
• Bertucci's Corporation (1.7 miles)
• McDonald's (1.9 miles)
• Evergreens Restaurant (2.5 miles)
• Flatbread Company (2.6 miles)
• Taco Bell (3.7 miles)

Parks

• Sperry Park (0.2 miles)
• Roaring Brook Nature Center (3.1 miles)
• Countryside Park (4.6 miles)
• Fernridge Park (5.4 miles)
• Elizabeth Park (6.5 miles)
• Wolcott Park (7.6 miles)
• Bushnell Park (8.6 miles)

Cafes

• Dom's Coffee (0.5 miles)
• The Coffee Trade (0.5 miles)
• Starbucks (1.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.9 miles)

Hospitals

• Menla Holistic Health (1 miles)
• St Francis Hospital (7.4 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4 miles)
• Walgreens (5 miles)
• Walgreens (5 miles)

Places of Worship

• Saint Mary Parish (4.7 miles)
• Emanuel Synagogue (5.1 miles)
• Universalist Church of West Hartford (5.8 miles)
• Jehovah's Witnesses (7.4 miles)

Transportation

• Simsbury Airport (4B9) (7.4 miles)
• Union Station (8.4 miles)