The Residence At Village Green LLC

Pros

• The staff at Residence at Village Green is excellent and highly engaged with both families and residents.
• Residence at Village Green is described as a great place for loved ones to stay, with friendly, helpful staff.
• The director, Susan, and the team are welcoming, patient, kind, and informative.
• Susan has created a culture of compassion and care, with staff who meet residents' needs very well.
• The facility is warm, inviting, and offers engaging activities and celebrations that residents enjoy.
• RVG provides all-inclusive, affordable pricing with no add-on levels of care.
• Errika is described as the best executive director the place has had, with the staff described as amazing and the operation improving.
• Staff members like Chantz, Kristy, Jessica, April, Demi, and Devin are praised for making residents feel loved and cared for.

Cons

• The facility doesn't care about its residents.
• Profit appears to be the foremost concern, with prices quickly rising.
• Residents have to pay for everything because basic services aren't provided.
• Discrimination is rampant, and residents are pressured to please staff or face removal.
• There are rude managers who offer no help when asked.
• There is either a thief among the staff or among the residents.
• The facility is dangerous and not recommended.

Review

Residence at Village Green (RVG) is described by many families as a place that feels almost like a second home, where care and community blend together into a warm, family-like atmosphere. Across the many reviews, residents and their loved ones repeatedly emphasize the genuine kindness of the staff and the way the environment invites interaction, celebration, and everyday connection. Visitors recount how the staff are not only attentive to medical or daily living needs but also engaged with families, taking time to explain plans, answer questions, and include relatives in the care journey. The overall tone is one of gratitude for a place that strives to treat residents with dignity, respect, and a sense of belonging.

A central thread in the positive reviews is the leadership and the culture that director-level and front-line staff cultivate. Several accounts highlight Susan as a driving force behind the community's strengths - fostering a culture of compassion, high standards, and clear communication. The care team is repeatedly described as cohesive and devoted, with particular staff members called out for praise: Chantz, Kristy, Jessica, Demi, and many others who are thanked for their consistent warmth and reliability. Families note that the team not only provides daily care but also creates an inviting social calendar, from holiday celebrations with food and games to guest musical performances in the dining room and engaging crafts for those who want to participate. The result is a sense that life at RVG is enriched by friendship, fun, and meaningful interaction.

Several reviewers speak to the affordability and clarity of pricing as a major plus. One review explicitly calls RVG "AFFORDABLE assisted living with all-inclusive pricing," contrasting it with expectations of add-on charges or complicated tiered systems. The apparent simplicity of pricing, along with the emphasis on keeping residents healthy, safe, and emotionally secure, resonates with families who want predictable and transparent arrangements as their loved ones age. The consistent repetition of "home" and "family" in descriptions of the atmosphere reinforces the impression that the facility prioritizes comfort, stability, and a welcoming living space where residents can maintain their dignity while receiving the support they need.

Yet the landscape of opinions is not one-sided. A number of reviews express strong cautions or outright criticisms about experiences with management, finance practices, and communication. Some readers warn against assuming the facility is flawless, noting concerns about price increases and the perception that profits might be prioritized over the needs of residents. Others describe discrimination or fear of being pressured or threatened with removal if certain expectations aren't met, painting a picture of a facility where tensions between administration and families can arise. These voices emphasize the importance of careful due diligence, direct conversations with the leadership team, and staying vigilant about what is included in care plans and services.

There are also personal stories that underscore the mixed reality of life at RVG. Several families share heartwarming moments - residents who feel at home, caregivers who go the extra mile, and moments when a resident's quality of life improves through attentive companionship and thoughtfully designed activities. In contrast, there are dissatisfactions around specific incidents: a perception that the only accepted method of payment is by check, or complaints about communication gaps, such as delays in returning calls or missed information during the move-in process. There are even troubling anecdotes about incidents of theft or mislaid belongings, which remind readers that the day-to-day reality of any care setting depends as much on trust and accountability as on golden-rule intentions.

Among the most vivid narratives are the stories of families whose loved ones thrived under the resident-centered approach. From birthday celebrations to social events with local performances, the place is described as lively yet intimate - the kind of environment where a 94- or 95-year-old resident can feel seen, valued, and cared for. Remarkable care moments are attributed to the team's consistent presence - staff who check in, stay attentive to changing needs, and socialize with residents in ways that help them maintain dignity and purpose. Even when challenges arise, many reviewers express faith in the staff's dedication, with gratitude for the way they balanced professional responsibilities with genuine compassion.

In sum, Residence at Village Green emerges as a community that inspires strong loyalty on both sides of the fence - loved ones who are profoundly grateful for the care and camaraderie, and others who urge careful consideration of personal fit, governance, and communication practices. The reviews collectively sketch a place where caregiving excellence, family involvement, and a sense of home can coexist with legitimate concerns about pricing, administrative communication, and the ever-present need for transparent, compassionate leadership. For anyone considering RVG, the story is nuanced: it is a setting that can offer extraordinary warmth, meaningful engagement, and dependable daily care, while also demanding thorough conversations about expectations, finances, and the specifics of how residents are treated and heard.

This area of Colorado Springs, Colorado offers a convenient and diverse range of amenities for seniors considering living in the area. There are multiple pharmacies nearby, including Walgreens and CVS Pharmacy, as well as healthcare providers such as the Colorado Institute For Pain Management and Mountain View Medical Group. Additionally, there are several cafes like Dutch Bros Coffee and Panera Bread for socializing and enjoying a cup of coffee. Parks such as Palmer Park and Eastridge Dog Park provide opportunities for outdoor activities and relaxation. Access to hospitals like Memorial Hospital and UCHealth Emergency Care ensures quality healthcare services within close proximity. With a variety of dining options ranging from Mexican food to fast food chains, seniors will have plenty of choices for meals. Lastly, entertainment can be found at Cinemark Carefree Circle And Imax theater for movie screenings. This area offers a vibrant community with essential resources for senior residents to enjoy a comfortable lifestyle.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.1 miles)
• A Village Pharmacy (0.3 miles)
• Walgreens (2.2 miles)
• Native Roots Dispensary (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)

Physicians

• Colorado Institute For Pain Management (0.4 miles)
• Affiliates In Oral & Maxillofacial Surgery PC (0.4 miles)
• Colorado Springs Allergy and Asthma Clinic (0.6 miles)
• Expresscare Plus (1.3 miles)
• Advantage Family Medicine (1.4 miles)
• Mountain View Medical Group (1.4 miles)
• Dr Demaceo Howard (1.6 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Starbucks (2.4 miles)
• Wayfinder Coffee Co. (2.9 miles)
• Dutch Bros Coffee (2.9 miles)
• Panera Bread (3.6 miles)
• Good Neighbors Meeting House (3.6 miles)
• Dutch Bros Coffee (3.6 miles)

Parks

• Palmer Park (1 miles)
• Eastridge Dog Park (1.5 miles)
• Pring Ranch Park (2.9 miles)
• Cottonwood Creek Park (3.1 miles)
• Remington Park (3.3 miles)

Hospitals

• Surgical Center At Premier (1.6 miles)
• Audubon Ambulatory Surgery Center (2 miles)
• DaVita Pikes Peak Dialysis Center (2.4 miles)
• V A Clinic (3.5 miles)
• Memorial Health System Cancer (3.6 miles)
• Memorial Hospital (3.6 miles)
• UCHealth Emergency Care - Grandview Hospital (3.7 miles)

Restaurants

• Erickberto’s Mexican Food (2.1 miles)
• Chipotle Mexican Grill (2.2 miles)
• FH Beerworks (2.2 miles)
• Chick-Fil-A (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Hurts Donuts (2.6 miles)
• McDonald's (2.9 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.3 miles)