The Residence At Village Green LLC in Colorado Springs, CO

Pros

• The staff are excellent and deeply engaged with both families and residents.
• The Residence at Village Green feels like a welcoming, family-like community.
• The directors and team are welcoming, patient, kind, and informative, and they meet residents’ needs well.
• The facility fosters a culture of compassion and care with engaging activities and events.
• The staff make residents feel loved and cared for, with many team members noted for their dedication.
• The environment is warm, inviting, and top-notch in care and safety.
• RVG is described as affordable with all-inclusive pricing and no levels-of-care add-ons.
• Leadership and staff are repeatedly praised for excellence and positive care.

Cons

• They don’t care about their residents.
• They’re quick to raise their prices because profit is foremost.
• They won’t provide needed amenities or services; you have to pay for everything.
• The discrimination is rampant, and residents are threatened with removal if you don’t please them.
• The staff thinks they know more than the doctors, and the manager harasses clients or their families.
• The staff treats families like trash and won’t follow medical orders from anyone with a real degree.
• There is either a thief within the staff or within the residents.
• Security is inadequate; anyone off the street could walk in unchecked.
• The move-in fee is excessive, and there were issues with maintenance and missing belongings/lock concerns.

Review

The Residence at Village Green is best suited for families prioritizing a warm, home-like assisted living where staff engagement and social programming shape daily life. It works well for seniors who value a strong sense of community, personal attention from a stable, personable team, and an all-inclusive pricing structure that minimizes surprise charges. When the environment clicks, residents frequently flourish: staff are described as genuinely caring, residents feel touched by what feels like a family culture, and there is a notable emphasis on cleanliness, good food, and ongoing activities that create daily purpose. For families seeking a place that prioritizes connection, celebration, and accessibility, Village Green can feel like a comforting, reliable choice.

Those who may want to consider alternatives include families with higher medical or clinical needs, or those who require stringent safety and security controls. Several reviews raise concerns about inconsistent management signals, staff communication gaps, and experiences that feel more like a nursing-home atmosphere than a small, intimate community. Allegations, ranging from perceived discrimination and rude interactions to disputes over pricing and paperwork, underscore that leadership and policy consistency matter here. Prospective residents who demand tight oversight of medical orders, highly predictable administrative processes, and airtight security measures may find other options more aligned with their expectations.

The strongest positives at Village Green often offset the downsides when the fit is right. A highly engaged staff and a director who cultivates a culture of compassion translate into residents who feel seen and valued. Families repeatedly praise the willingness of caregivers to meet individual needs, the readiness of team members to answer questions, and the way the dining room, activities, and celebrations contribute to a lively, supportive atmosphere. The breadth of activities, from holidays and musical performances to crafts and social games, helps residents stay connected, active, and uplifted. For many, these intangible benefits, feeling at home, being cared for with warmth, and having a dependable routine, outweigh occasional administrative friction.

Yet the notable cons cannot be dismissed. Several reviews reference management volatility and communication dysfunction, with some families reporting friction in how concerns are handled or how requests are processed. Price-related friction also surfaces: while some praise all-inclusive pricing, others point to move-in fees and what they perceive as inconsistent billing practices or surprises. Security and privacy concerns appear in a minority of accounts, including worries about access control and incidents that erode trust. And a few accounts describe experiences that feel less rigorous in medical oversight, or suggest that staff expectations may clash with family medical orders. Taken together, these patterns suggest that not every care need or family preference will be seamlessly matched.

The practical takeaway centers on alignment of priorities. If warmth, community engagement, and a feeling of home trump other considerations, Village Green presents a compelling case. The combination of engaged staff, approachable leadership, and a rich social calendar creates a backdrop where many residents thrive and families gain peace of mind. However, if the priority is ironclad medical coordination, uncompromising privacy and security, or a fee structure with absolute predictability and no room for interpretation, alternatives deserve serious consideration. Due diligence is essential: tour the community with questions about current leadership and turnover, verify what “all-inclusive” truly covers, review the latest contract terms, and inspect both common areas and a resident’s room for cleanliness and safety features. Speak with several staff members and as many families as possible to gauge consistency of care.

In the end, the Residence at Village Green can be an excellent match for those who prize a vibrant, people-centered environment and clear-value pricing. It is less ideal for families seeking a facility with ultra-tight medical oversight, unambiguous, lockstep billing, and a fortress-like emphasis on security. The right choice hinges on a clear sense of which facets of daily life will carry the most weight: social vitality and personal connection, or clinical rigor and rigid process discipline. A guided visit, honest conversations with leadership, and a careful review of the latest resident experiences will reveal whether Village Green fits the specific care philosophy and financial expectations of the family’s unique situation.

This area of Colorado Springs, Colorado offers a convenient and diverse range of amenities for seniors considering living in the area. There are multiple pharmacies nearby, including Walgreens and CVS Pharmacy, as well as healthcare providers such as the Colorado Institute For Pain Management and Mountain View Medical Group. Additionally, there are several cafes like Dutch Bros Coffee and Panera Bread for socializing and enjoying a cup of coffee. Parks such as Palmer Park and Eastridge Dog Park provide opportunities for outdoor activities and relaxation. Access to hospitals like Memorial Hospital and UCHealth Emergency Care ensures quality healthcare services within close proximity. With a variety of dining options ranging from Mexican food to fast food chains, seniors will have plenty of choices for meals. Lastly, entertainment can be found at Cinemark Carefree Circle And Imax theater for movie screenings. This area offers a vibrant community with essential resources for senior residents to enjoy a comfortable lifestyle.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.1 miles)
• A Village Pharmacy (0.3 miles)
• Walgreens (2.2 miles)
• Native Roots Dispensary (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)

Physicians

• Colorado Institute For Pain Management (0.4 miles)
• Affiliates In Oral & Maxillofacial Surgery PC (0.4 miles)
• Colorado Springs Allergy and Asthma Clinic (0.6 miles)
• Expresscare Plus (1.3 miles)
• Advantage Family Medicine (1.4 miles)
• Mountain View Medical Group (1.4 miles)
• Dr Demaceo Howard (1.6 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Starbucks (2.4 miles)
• Wayfinder Coffee Co. (2.9 miles)
• Dutch Bros Coffee (2.9 miles)
• Panera Bread (3.6 miles)
• Good Neighbors Meeting House (3.6 miles)
• Dutch Bros Coffee (3.6 miles)

Parks

• Palmer Park (1 miles)
• Eastridge Dog Park (1.5 miles)
• Pring Ranch Park (2.9 miles)
• Cottonwood Creek Park (3.1 miles)
• Remington Park (3.3 miles)

Hospitals

• Surgical Center At Premier (1.6 miles)
• Audubon Ambulatory Surgery Center (2 miles)
• DaVita Pikes Peak Dialysis Center (2.4 miles)
• V A Clinic (3.5 miles)
• Memorial Health System Cancer (3.6 miles)
• Memorial Hospital (3.6 miles)
• UCHealth Emergency Care - Grandview Hospital (3.7 miles)

Restaurants

• Erickberto’s Mexican Food (2.1 miles)
• Chipotle Mexican Grill (2.2 miles)
• FH Beerworks (2.2 miles)
• Chick-Fil-A (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Hurts Donuts (2.6 miles)
• McDonald's (2.9 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.3 miles)