Goodwill At Home

Pros

• The reviewer regards this Goodwill as one of their favorite thrift stores for clothing and other items.
• The reviewer notes that Goodwill does amazing work and helps everyone.
• Customers say the staff are friendly and helpful when dropping off donations.
• A reviewer says Goodwill opens its arms and doors for the community and would give it 10 stars.
• A reviewer states that Goodwill continues to be a huge factor in their life.
• The staff are described as courteous and quick to help customers load items.
• A reviewer describes the donation drop-off experience as smooth and the staff as friendly.
• The team is praised for quickly resolving issues with item pricing.
• Goodwill is recognized for community involvement and opportunities, such as the Electronic Assembly vocational school.
• A reviewer expresses gratitude for excellent customer service.

Cons

• The facility is described as disgusting, with rust and bugs in the storage area for donated items.
• A manager is quoted as saying, "We sell America's trash," implying disdain for the merchandise.
• A reviewer questions why bugs are in the wall and calls the building jenky.
• It is claimed that staff never mop and customers must keep their shoes on.
• A reviewer says they would not want to buy items there for themselves or their family due to the conditions.
• The corporation is accused of anti-union activity, spending thousands daily to prevent collective bargaining.
• Online pricing is criticized as inflated or unfair, with reserve-not-met issues and suspicions of workers keeping items.
• Customer service is described as non-existent or an answering machine.
• Management is accused of poor employment practices, harassment, and limiting hours to avoid benefits.

Review

A large collection of reviews paints a highly polarized picture of this Goodwill network. On one hand, several commenters acknowledge the nonprofit's broader mission and some personal benefits they've experienced through programs or staff. One reviewer even called Goodwill "a company that opens its arms and doors for people who want to be part of the community," and another credited a long-ago vocational program with helping them move into a career. Yet these positive notes sit beside a chorus of loud complaints about conditions, management, and honesty across many locations. Quotes pop up throughout, underscoring the intensity of the feelings: "We sell America's trash, we do, we sell America's trash," and "This Goodwill is bad news!!" punctuate a recurring sense that not all shopping or volunteering experiences align with the idealized image many people expect.

Several reviews center on stark, unappealing physical conditions. The simplest summary is that some locations feel dirty and poorly maintained. A recurring image is a facility that stores donations in a way that invites pests, rust, and disarray. One reviewer explicitly mentions a wall that "is jenky" and asks, "Why do the bugs come in this wall?" Others describe videos of bugs crawling on items, and a broader sentiment that the environment is unsafe or unhygienic for people, families, and especially children. The combination of rust, bugs, and a generally neglected feel turns many customers away and fuels distrust about the quality of items on sale.

Another major thread concerns internal culture and how workers are treated. A number of comments accuse management of hostility toward labor organizing, including explicit figures about spending to defeat unionization - "3700+/day to keep them from coming together for collective bargaining," which translates to "over $4/hour for every employee eligible." This is paired with claims of poor job conditions: harassing or neglectful supervisors, inconsistent hours designed to avoid benefits, and managers who seem unresponsive or dismissive when employees raise concerns. Specific names appear in some reviews, with complaints about Sara (a manager) and Aspen (head of HR) allegedly ignoring harassment reports. Taken together, these accounts suggest a workplace culture in which employees feel undervalued and unsupported, even as some individuals still report positive interactions with staff or customers in other contexts.

Customer service experiences reveal a split personality across the network. While some reviewers report friendly staff and quick resolutions to issues, others describe wholesale failures in communication and support. Several reviews accuse the company of ignoring inquiries, failing to return calls, or providing "an answering machine" as the primary mode of contact. A few accounts highlight effective service in particular locations - one reviewer thanked the team for "excellent customer service" in resolving a price issue - but these are outweighed by claims of non-responsiveness, misrepresentations, or outright fraud in other contexts, especially with online auctions and listings.

Pricing, online auctions, and online listings emerge as a particularly volatile arena in the reviews. Several reviewers allege inflated prices on items that were donated for charitable purposes, or a practice of listing items as unopened or complete when they are not. The phrase "reserve not met" pops up as a frequent complaint, with the accusation that workers or management are "keeping items" or otherwise manipulating what is shown online versus what is actually available. There are explicit claims that some online listings are fraudulent, missing key items, or deceptive about item condition. Another layer is added by shipping problems: multiple buyers describe slow or opaque shipping timelines, missing items from promised bundles, or being charged shipping for heavy items that should not require it. In at least one case, a buyer describes a protracted back-and-forth with corporate headquarters about shipping rates and order status, ultimately ending in frustration and a sense of being ignored.

Donations and donation-center operations show inconsistent experiences as well. Several reviews mention drive-through donation centers that close early or do not open as advertised, despite posted hours. One reviewer describes encountering staff at the donation window who refused to open the door while a patron waited, describing it as a matter of integrity or basic courtesy. In other instances, donors report friendly and helpful staff, suggesting that experiences vary widely by location and day. The overall impression is that donation logistics - hours, accessibility, and staff attitudes - are uneven, leaving donors unsure when or how they can contribute.

Interwoven with the practical concerns about cleanliness, pricing, and HR are lighter, more hopeful notes about the organization's mission and impact. A number of reviewers recount positive personal stories: the opportunity a person found through training, the feeling of being part of a community effort, and even gratitude for helpful staff. Some people characterize Goodwill as "one of my favorite thrift stores," or as an organization that "help[s] EVERYONE." However, these positive experiences exist against a backdrop of frequent complaints about the quality of sold merchandise, misrepresentation in online catalogs, and a perception that some items are not handled or valued in ways that align with the generosity donors intend.

In sum, the reviews portray a network with a broad, mixed reputation. A significant portion of feedback centers on real concerns: cleanliness and pest issues in facilities, inconsistent donation experiences, and troubling claims about anti-union activity and management conduct. Online behavior - pricing practices, misleading listings, and delayed or evasive customer support - also weighs heavily in the overall impression. Yet interspersed with these criticisms are stories of friendly staff, effective customer service in some cases, and explicit appreciation for Goodwill's broader mission and history of community involvement. The overall message to a reader is nuanced: there are locations and employees that deliver genuinely helpful service and value, but there are numerous reports of frustrating, disorganized, or questionable practices that warrant caution and further scrutiny by customers and, potentially, regulators or corporate leadership.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• A Village Pharmacy (0.4 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Native Roots Dispensary (2.5 miles)
• Walgreens (2.7 miles)

Physicians

• Colorado Institute For Pain Management (0.4 miles)
• Affiliates In Oral & Maxillofacial Surgery PC (0.5 miles)
• Colorado Springs Allergy and Asthma Clinic (0.5 miles)
• Advantage Family Medicine (1.4 miles)
• Mountain View Medical Group (1.4 miles)
• Expresscare Plus (1.4 miles)
• Dr Demaceo Howard (1.6 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Starbucks (2.3 miles)
• Wayfinder Coffee Co. (2.8 miles)
• Dutch Bros Coffee (3 miles)
• Panera Bread (3.5 miles)
• Dutch Bros Coffee (3.5 miles)
• Good Neighbors Meeting House (3.7 miles)

Parks

• Palmer Park (1.1 miles)
• Eastridge Dog Park (1.6 miles)
• Pring Ranch Park (2.9 miles)
• Cottonwood Creek Park (3 miles)
• Remington Park (3.3 miles)

Hospitals

• Surgical Center At Premier (1.6 miles)
• Audubon Ambulatory Surgery Center (2 miles)
• DaVita Pikes Peak Dialysis Center (2.5 miles)
• V A Clinic (3.5 miles)
• Memorial Health System Cancer (3.7 miles)
• UCHealth Emergency Care - Grandview Hospital (3.7 miles)
• Memorial Hospital (3.7 miles)

Restaurants

• Erickberto’s Mexican Food (2.1 miles)
• Chipotle Mexican Grill (2.2 miles)
• Chick-Fil-A (2.2 miles)
• FH Beerworks (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Hurts Donuts (2.5 miles)
• McDonald's (2.9 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.3 miles)