Goodwill At Home in Colorado Springs, CO

Pros

• The reviewer says Goodwill is one of their favorite thrift stores for clothing and other items.
• The reviewer notes that Goodwill does amazing work and helps everyone.
• The reviewer describes Goodwill as a company that opens its arms and doors to people who want to be part of the community.
• The reviewer would give Goodwill a 10-star rating if possible.
• The staff helped the reviewer get items out of their car quickly and were courteous.
• The donations drop-off process went smoothly and the staff were friendly.
• The staff at that location are very friendly and helpful.
• Goodwill has continued to be a huge factor in the reviewer’s life.

Cons

• The warehouse and store are disgusting.
• Customers are buying products that have rust and bugs in a facility where donated items are stored.
• A manager allegedly said they sell America's trash.
• The walls are ragged and the whole facility feels junky.
• The staff claim the place has never been mopped in over a year.
• The company is accused of anti-union efforts, spending thousands per day to keep workers from uniting.
• Online item pricing is said to be exploitative, with donated items overpriced and reserve-not-met profits.
• Online listings are fraudulent or misleading, with missing items advertised as complete and poor customer service in response.

Review

Goodwill At Home in Colorado Springs works best for price-driven shoppers who are willing to accept variable quality, uneven service, and a sometimes chaotic operating environment in exchange for deep discounts and a sense of supporting a charitable mission. The community it serves is not defined by pristine presentation or flawless fulfillment, but by the willingness to dig through items, verify details, and tolerate gaps in communication. For families furnishing a space on a tight budget, or individuals who value the charitable aspect enough to overlook consistency issues, this location can offer real value. However, those seeking reliable product quality, predictable hours, and responsive customer support should start with alternatives.

Alternatives deserve explicit consideration for anyone prioritizing reliability and clarity. If clean facilities, careful item descriptions, on-time shipping, and straightforward, human-powered customer service are non-negotiables, look to other thrift operators or furniture sources with stronger QA and clearer policies. Consignment shops, reputable furniture outlets, or Habitat for Humanity ReStores in the area often provide more predictable experiences. For online shopping, steer toward vendors with transparent listings, documented return processes, and responsive support, attributes that are notably uneven at this Goodwill location.

The core pros, deep discounts on a wide variety of items and a tangible sense that purchases support community programs, do offer legitimate upside. Some shoppers report quick, courteous assistance when donating or picking up larger items, and there are anecdotes of staff going out of their way to be helpful in person. Yet these positives are repeatedly undercut by systemic weaknesses: a facility that can feel dirty and disorganized, inconsistent item conditions, and sporadic staff performance at both the donation drives and the sales floor. In short, price and mission long-term do not fully counterbalance the risk of damaged merchandise, misrepresented online listings, and frustrating service interactions.

Operational and service shortcomings are the most consequential deterrents. Donor gates and donation drives frequently close early or without clear notice, and hours posted online do not always match reality. In-store experiences can devolve into misunderstandings about pricing, item legitimacy, or return expectations, with customer service sometimes reduced to voicemail or slow email replies. The online auction channel, when present, is particularly fraught: missing items, slow or non-existent shipping updates, and disputes over weight-based shipping or item descriptions have led to claims of fraud and unresponsiveness. Management and frontline leadership are repeatedly cited as the root of many of these problems, which translates to a lack of confidence for families needing dependable service.

Given these dynamics, a practical decision framework is essential. Families should verify hours before any donation or shopping trip and plan for longer than expected visits. Inspect items carefully rather than relying on online images or prior impressions, and assume some items may not meet expectations. If considering online auctions, proceed with caution: confirm item condition in writing, demand complete shipping details, and be prepared for refunds or delays that can stretch the budget. Above all, establish a clear fallback plan, know where to turn for assistance if an item arrives damaged or if a purchase issue cannot be resolved promptly. For households supporting senior living needs on a limited budget, this location can contribute valuable thrift options, but only with a disciplined, reality-grounded approach.

In the end, Goodwill At Home should be viewed as a supplementary resource, not a primary supplier of reliable, predictable furnishings or a model of customer service excellence. Families seeking consistency, cleanliness, and transparent policies will likely fare better elsewhere, while those willing to navigate occasional chaos for significant savings and community impact may find it worth the risk. Plan accordingly: do your homework, set expectations, and keep backup sources ready. If this approach aligns with priorities and tolerance for inconsistency, the rewards can justify the effort. If not, steer toward more dependable venues and treat this Goodwill location as a last-mile option rather than a trusted partner.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.2 miles)
• A Village Pharmacy (0.4 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Native Roots Dispensary (2.5 miles)
• Walgreens (2.7 miles)

Physicians

• Colorado Institute For Pain Management (0.4 miles)
• Affiliates In Oral & Maxillofacial Surgery PC (0.5 miles)
• Colorado Springs Allergy and Asthma Clinic (0.5 miles)
• Advantage Family Medicine (1.4 miles)
• Mountain View Medical Group (1.4 miles)
• Expresscare Plus (1.4 miles)
• Dr Demaceo Howard (1.6 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Starbucks (2.3 miles)
• Wayfinder Coffee Co. (2.8 miles)
• Dutch Bros Coffee (3 miles)
• Panera Bread (3.5 miles)
• Dutch Bros Coffee (3.5 miles)
• Good Neighbors Meeting House (3.7 miles)

Parks

• Palmer Park (1.1 miles)
• Eastridge Dog Park (1.6 miles)
• Pring Ranch Park (2.9 miles)
• Cottonwood Creek Park (3 miles)
• Remington Park (3.3 miles)

Hospitals

• Surgical Center At Premier (1.6 miles)
• Audubon Ambulatory Surgery Center (2 miles)
• DaVita Pikes Peak Dialysis Center (2.5 miles)
• V A Clinic (3.5 miles)
• Memorial Health System Cancer (3.7 miles)
• UCHealth Emergency Care - Grandview Hospital (3.7 miles)
• Memorial Hospital (3.7 miles)

Restaurants

• Erickberto’s Mexican Food (2.1 miles)
• Chipotle Mexican Grill (2.2 miles)
• Chick-Fil-A (2.2 miles)
• FH Beerworks (2.2 miles)
• In-N-Out Burger (2.4 miles)
• Hurts Donuts (2.5 miles)
• McDonald's (2.9 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.3 miles)