Parkmoor Village Care Center in Colorado Springs, CO

Pros

• The staff at Parkmoor Village truly cares for the residents and goes out of their way to help.
• Families feel Parkmoor Village is like home, with compassionate, kind, and respectful staff.
• The rehab and nursing teams are excellent, delivering high-quality care.
• Parkmoor Village is clean, safe, and a home-like environment with great food and activities.
• The administration is hands-on, accessible, and communicates well with residents.
• The Parkmoor community is described as wonderful with staff that are amazing and truly committed.
• The dining program offers great meals with customizable options.
• Residents and families highly recommend Parkmoor Village for its caring atmosphere.
• The facility provides a warm, positive environment where residents feel valued and supported.
• The call-button response is prompt, making residents feel attended to and cared for.

Cons

• The facility is described as filthy and run down, with residents bruised and concerns about drugging on arrival.
• It is portrayed as severely understaffed with poor management, leading to unsafe and inadequate care.
• Transportation to medical appointments is unreliable and frequently unavailable, causing missed visits.
• Billing and admission practices are alleged to be dishonest, including improper collections and missing admission agreements.
• Food quality is often cold or unpalatable, and there are reports of rooms lacking heat.
• Some staff are described as rude or unresponsive, with visitors feeling ignored or dismissed.
• The upper floors are said to smell of feces and feel crowded, with residents largely uncared for.
• There are claims of overmedication or drugging and neglect in responding to call bells or basic needs.
• Several reviews suggest the facility should be shut down due to pervasive poor care.

Review

Parkmoor Village Care Center in Colorado Springs is best suited for families that prize a warm, resident-centered atmosphere where frontline caregivers - CNAs, nurses, and therapists - are regularly praised for kindness, attentiveness, and hands-on help. The community tends to deliver strong rehab services, good nutrition, and a home-like environment with daily activities and exercise options that residents and families frequently describe as engaging and meaningful. In short, it works well for residents who flourish with personal attention at the bedside, a proactive rehab program, and a culture that feels like a cared-for extended family.

That said, several red flags deserve close scrutiny before choosing Parkmoor. Alternatives should be on the table for families that cannot tolerate persistent understaffing, inconsistent administrative follow-through, or unreliable transportation to medical appointments. Multiple reviews flag gaps in staffing especially on certain floors, with call lights delayed and residents left waiting. Administrative communication is described as uneven, and there are strong concerns about billing practices and the potential for collections if arrangements go awry. For veterans relying on VA-related transportation, or families requiring dependable, predictable service, Parkmoor can fall short.

The strongest positives are palpable at the bedside. Nursing and CNA teams are repeatedly described as caring, capable, and responsive, with particular praise for individual staff like nurses who go the extra mile and remodel their approach to meet resident needs. The rehab and therapy teams receive frequent accolades, and residents often report enjoying exercise classes, musical events, and other enrichment activities. The dining program is praised for quality and flexibility, with many residents and families noting that meals are enjoyable and accommodating. When operations are well-directed, the environment feels genuinely supportive and family-like, which can offset some ordinary care-center rough edges.

Yet the cons carry significant weight. Understaffing remains a core concern, translating into delayed responses, missed or rushed care, and on-going safety anxieties about transfers, medications, and routine assistance. Several reviews describe heat issues, transportation snags, and even miscommunications that affect important appointments or day-to-day care. Disturbing anecdotes about sedation, bruising, and perceived neglect on some floors create a stark contrast to the praise, underscoring that quality can be highly variable by unit and shift. Reports of lost clothing and inconsistent housekeeping further complicate the decision, signaling potential reliability problems beyond clinical care.

For families intent on moving forward with Parkmoor, a practical, beefed-up due-diligence plan is essential. Demand transparent, written assurances on staffing levels by floor and shift, and request a current care plan that assigns specific aides and nurses to each resident's routine. Verify the admission agreement, billing practices, and the process for complaints, with a named administrator contact for ongoing updates. Confirm transportation arrangements for VA and non-VA appointments, and ask for a published schedule that actually aligns with medical needs. Sit in during peak hours, speak with floor staff, and insist on clear, timely communication about any deviations from the care plan.

Ultimately, Parkmoor Village Care Center can deliver a high-quality, compassionate environment for the right resident - one who benefits from engaged rehab, strong bedside care, and a welcoming, home-like setting. However, its appeal hinges on tolerating variability in staffing and administration and surviving operational fragility around transportation and communications. Families prioritizing consistent staffing, predictable billing, and reliable appointment transport may prefer alternatives that emphasize steadier administrative oversight and tighter operational controls. For those willing to supervise closely and lean into the positives, Parkmoor remains a reasonable option to consider as part of a broader decision set.

This part of Colorado Springs, Colorado offers a variety of amenities and services that may be beneficial for senior living. With several reputable physicians and healthcare facilities in close proximity, residents can easily access medical care. Additionally, there are numerous pharmacies nearby for medication needs. The area also boasts several parks for outdoor recreation and relaxation, including dog-friendly options. For dining options, there are a variety of restaurants ranging from fast food to sit-down establishments, providing plenty of choices for meals. Furthermore, there are cafes where seniors can socialize or enjoy a cup of coffee. Overall, this area provides convenience and accessibility to essential services that could make it a suitable choice for senior living.

Physicians

• Affiliates In Oral & Maxillofacial Surgery PC (0.2 miles)
• Colorado Institute For Pain Management (0.4 miles)
• Colorado Springs Allergy and Asthma Clinic (1 miles)
• Expresscare Plus (1 miles)
• Dr Demaceo Howard (1.6 miles)
• Premier Army Health Clinic (1.6 miles)
• Erik Van Os (1.7 miles)

Pharmacies

• A Village Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (0.4 miles)
• Native Roots Dispensary (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.5 miles)

Parks

• Palmer Park (0.6 miles)
• Eastridge Dog Park (1.1 miles)
• Pring Ranch Park (3.2 miles)
• Remington Park (3.4 miles)
• Cottonwood Creek Park (3.5 miles)
• Memorial Park (3.6 miles)

Cafes

• Dutch Bros Coffee (1.3 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (2.6 miles)
• Wayfinder Coffee Co. (3.3 miles)
• Good Neighbors Meeting House (3.3 miles)
• Panera Bread (3.7 miles)

Hospitals

• Surgical Center At Premier (1.6 miles)
• Audubon Ambulatory Surgery Center (1.8 miles)
• DaVita Pikes Peak Dialysis Center (2.1 miles)
• Memorial Hospital (3.2 miles)
• V A Clinic (3.2 miles)
• Memorial Health System Cancer (3.2 miles)
• Memorial Health Scheduling Service (3.4 miles)

Restaurants

• FH Beerworks (2.2 miles)
• Chipotle Mexican Grill (2.3 miles)
• In-N-Out Burger (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Erickberto’s Mexican Food (2.4 miles)
• McDonald's (2.6 miles)
• Hurts Donuts (2.8 miles)

Theaters

• Cinemark Carefree Circle And Imax (2.4 miles)