Solange at Apple Tree

Pros

• The caregivers at Solange at Apple Tree are caring and provide good care for the residents.
• Liz was helpful in providing information about the services offered at the community.
• Employees take pride in their work and genuinely care about the clients and their families, treating them like family.
• The food served at Solange at Apple Tree is great and well-received by residents.
• Staff members are described as friendly and attentive to the needs of residents.

Cons

• The experience at Solange at Apple Tree was horrible, with a lack of activities and care for the elderly.
• There were not enough staff, food, or activities available for residents.
• Staff turnover is high, leading to instability and distress for residents.
• Residents' personal belongings went missing after returning from the hospital.
• Communication regarding resident health issues was poor, with no notification given for days.
• The facility is severely understaffed, putting residents at risk of wandering away unnoticed.
• Employees expressed dissatisfaction with their treatment by management and low wages without benefits.
• Promises made by the administration regarding contract clauses were not honored after a resident's passing.
• The initial tour of Solange at Apple Tree was unsatisfactory, failing to meet expectations.
• The overall atmosphere suggests negligence and inadequate care for residents' well-being.

Review

The reviews for Solange at Apple Tree paint a troubling picture of an assisted living facility that appears to struggle significantly with issues related to staffing, management, and resident care. Many families have expressed their profound dissatisfaction with the level of service and overall experience their loved ones have received. A consistent theme in these accounts is a pervasive sense of neglect, stemming from high staff turnover and inadequate staffing levels. One reviewer emphasized the lack of activities and engagement for residents, noting that after a visit where they felt compelled to leave quickly, they found little to appreciate besides nominal food service and proper medication distribution.

Critics underscore a disturbing trend of mismanagement within the facility, suggesting that it is riddled with internal fraud and favoritism. Allegations include family members of management holding pivotal roles while the owners’ oversight appears lacking. Such nepotism seems to exacerbate the prevailing problems, leading to an unstable working environment characterized by frequent departures of quality staff members. This revolving door not only contributes to poor morale among caretakers but also directly affects the quality of care that residents receive. The dwindling workforce means that some staff find themselves responsible for overseeing multiple residents simultaneously—sometimes as many as 16—with few resources or support.

This overwhelming understaffing has dire implications for safety and wellbeing; one reviewer recounted a distressing incident where their loved one wandered off without any staff noticing until family members discovered the absence. This lack of awareness highlights not only staffing shortages but potentially grave negligence in safeguarding vulnerable individuals who may inadvertently step into harm's way on busy streets nearby. Such experiences have left families feeling alarmed about their loved ones’ safety in an environment that should prioritize it.

Communication—or rather the glaring lack thereof—was another critical concern raised repeatedly across multiple reviews. One reviewer reported being uninformed when their family member’s health took a turn for the worse; shockingly, it was three days before they learned about her condition through a hospital call rather than direct communication from Solange at Apple Tree’s management or staff members. This breakdown in communication further erodes trust between families and caregivers, creating an additional layer of stress during already challenging circumstances.

In stark contrast to these negative observations, there were isolated mentions praising certain staff members who genuinely express care for residents. Some reviews highlight individual caregivers who are described as compassionate and attentive despite being let down by overarching administrative failures. Furthermore, there are positive comments regarding the quality of food provided at the facility, which indicates that some aspects do meet expectations even if overshadowed by broader systemic issues.

Despite these fleeting moments of positivity related specifically to individual interactions or particular elements like meal service, many reviewers lament how administrative policies adversely affect families beyond just day-to-day care experiences. Complaints against contract enforcement practices reveal discrepancies between what was verbally communicated versus what management ultimately upheld after bereavement events—showcasing a disappointing disregard for ethical commitments made during sensitive times when families need understanding most.

Overall, given the chorus of negative feedback surrounding Solange at Apple Tree—from accusations of mismanagement and unsafe environments to overwhelming dissatisfaction concerning communication—the recommendation is clear: potential clients seeking suitable accommodations for elder loved ones may want to explore other options before committing their time or resources here. Families are encouraged to seek facilities where transparency supports sustainability and dignity remains central in both operations and interpersonal relations among staff and residents alike.

This part of Colorado Springs, Colorado, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community to live in. With several healthcare options nearby, including family practices, pharmacies, and hospitals, residents can easily access medical care. The proximity to parks like Widefield Community Park and Quail Lake Park provides opportunities for outdoor recreation and relaxation. Additionally, there are numerous dining options ranging from fast food to cafes for convenient meals. For entertainment, there are theaters like Cinemark Tinseltown USA for movie buffs. Overall, this area seems to have a good balance of essential services and recreational activities that could cater well to seniors looking for a comfortable and active lifestyle.

Physicians

• James Zimmer, Family Practice (0.1 miles)
• Center Pointe Family Medicine (0.9 miles)
• Janitell Ent Hanger (3.8 miles)
• UCHealth - Susan Dern DO (4.9 miles)
• Peterson AFB Family Practice Clinic (5.5 miles)
• Abba Eye Care (5.9 miles)
• Colorado Springs Health Partners PC, Southwest Office (6.1 miles)

Parks

• Widefield Community Park (0.9 miles)
• Cross Creek Park (2.9 miles)
• Deerfield Community Park (3 miles)
• Stratmoor Valley Trailhead (3.4 miles)
• Quail Lake Park (5.3 miles)
• Cheyenne Mountain State Park (5.5 miles)
• Memorial Park (7.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (2.2 miles)
• Walgreens (4.4 miles)
• Walgreens (6.3 miles)
• Walgreens (6.5 miles)
• Lee Osterle (6.7 miles)
• Walgreens (6.8 miles)

Restaurants

• Chick-Fil-A (2.2 miles)
• McDonald's (2.3 miles)
• Taco Bell (2.3 miles)
• Culver's (2.4 miles)
• McDonald's (3.9 miles)
• Sonic Drive-In (4.2 miles)
• Green Burrito (4.5 miles)

Transportation

• Colorado Springs Airport Short Term Parking (3.6 miles)
• Colorado Springs Airport (COS) (3.6 miles)
• I-25/Tejon Park N Ride (7.3 miles)

Hospitals

• Evans Army Community Hospital (4.6 miles)
• Penrad Imaging (5.6 miles)
• Total Renal Care (6.6 miles)
• Memorial Hospital (7.1 miles)
• St Francis Health Center (7.6 miles)
• Memorial Health Scheduling Service (7.7 miles)
• Memorial Hospital (7.7 miles)

Theaters

• Cinemark Tinseltown USA and XD (5.3 miles)
• Cinemark Carefree Circle And Imax (9.3 miles)

Cafes

• Dutch Bros Coffee (6.6 miles)
• Urban Steam Coffee Bar and Cafe (7.7 miles)
• Dutch Bros Coffee (8 miles)
• Good Neighbors Meeting House (9 miles)

Places of Worship

• First United Methodist Church (8.5 miles)