HomeWell Care Services - Pueblo, CO in Colorado Springs, CO

Pros

• Melanie in the office is awesome and always so helpful with schedules.
• The company does everything to make its clients happy and comfortable.
• The 24/7 care provided by Homewell has been wonderful for their parents.
• Alyssa goes above and beyond for mom and dad.
• The staff truly cares for the wellbeing of their clients.
• Dafne is a pleasant, willing, and helpful caregiver who takes initiative and organizes her client's personal space, while listening to and recording their state of body and mind.
• Homewell's services are reliable for appointments and emergencies.
• Emily Moody is an exceptional caregiver who goes above and beyond and is very thorough.
• Divinity delivered spectacular service.
• Homewell sets the bar by treating clients with respect and meeting their needs safely and respectfully.
• Lexie and Valerie make clients feel cared for and loved.
• The team is compassionate, professional, organized, productive, and supportive.
• Sadie is nothing short of amazing and goes above and beyond to meet needs.
• Owner Tracie is awesome.

Cons

• The reviewer notes that Julia Boatman was fired after an emergency, which they believe was not her fault, leaving her heartbroken.
• The reviewer recounts that caregivers had not been paid for weeks and that the owner closed the office, terminating everyone.
• The reviewer describes the company as unprofessional, rude, and condescending when information was sought.
• The reviewer states that there were illegal practices and license violations, suggesting to stay away.
• The reviewer recounts a CNA being told to leave while a client was seizing, describing the incident as appalling.
• The reviewer asserts that many other home health companies are scary and that caregivers are treated like garbage, indicating widespread industry problems.

Review

This community is best suited for families seeking robust, around-the-clock in-home care delivered with warmth, initiative, and a clear sense of accountability. It fits loved ones who want personalized, attentive support in the familiar setting of home, especially those needing constant supervision, daily living assistance, and ongoing recovery or long-term care. Veterans, active caregivers, and seniors who prize a strong caregiving team that treats routine tasks and social engagement as essential parts of care will find its model appealing. The program shines when continuity of care and easy access to a responsive care partner are paramount, rather than a fixed, stationary facility environment.

The strongest positives center on 24/7 availability, genuine compassion, and proactive caregiving. Clients consistently describe caregivers who go beyond the basics, anticipate needs, and keep care notes meticulously. The office staff and leadership earn high marks for responsiveness, scheduling flexibility, and a genuine commitment to client well-being. Caregivers such as Alyssa and Emily Moody emerge repeatedly in praise for reliability, thoroughness, and the personal touch they bring to daily routines, mobility support, and companionship. The model also emphasizes extending care beyond medical tasks - help with errands, community outings, and even shared activities like light exercise or social engagement - so daily life remains as normal and enjoyable as possible.

However, a small handful of reviews flag organizational and consistency risks that potential families should weigh carefully. Isolated reports mention management lapses - unexpected leadership changes, pay or payroll confusion, and abrupt communication gaps. A few reviewers raise concerns about office stability, including a caregiver being unpaid or a temporary disruption when the office faced turnover. There are also ominous mentions of licensing questions from frustrated observers. While these are outliers amid overwhelmingly positive feedback, they underscore a real potential for disruption if administrative processes falter. Weighing these risks against the strong care story is essential.

Those concrete strengths can largely offset the concerns when approached with disciplined expectations and proactive oversight. The most compelling offset is the demonstrated ability to deliver continuous, high-quality care with caregivers who exhibit initiative and empathy. The care philosophy appears to empower staff to solve problems in the moment - whether it's coordinating transportation, shaping a daily routine that preserves independence, or integrating community activities into the week. The agency's reported willingness to advocate with insurers to secure appropriate care time adds a practical, financial stability dimension that families will value when budgeting long-term support. In short, the core offering - reliable, compassionate, hands-on help around the clock - remains well ahead of many competitors.

For families evaluating options, concrete steps make sense. Request a detailed, written care plan that outlines 24/7 coverage expectations, a primary caregiver assignment with a clear backup, and how care notes will be shared and reviewed. Insist on introductions to multiple caregivers to evaluate fit with your loved one's routines, preferences, and personality. Check references specifically for consistency of care and communication. Confirm licensing, insurance, and payroll practices, and ask for a point of contact who can be reached during evenings and weekends. If memory care, complex skilled nursing, or a hospital-to-home transition is involved, compare with licensed home health agencies and traditional facilities to determine which model most minimizes risk of disruption.

Bottom line: HomeWell Care Services in the Colorado Springs area represents a strong, people-first choice for families who want 24/7 in-home care delivered with notable compassion and practical competence. The balance of care quality, caregiver initiative, and proactive problem-solving far outweighs the infrequent administrative hiccups noted in a minority of reviews. Nevertheless, potential clients should conduct due diligence on current management stability and administrative processes, and match expectations against the need for unconditional continuity and licensing assurances. For families prioritizing a supportive, home-centered approach with a true emphasis on meaningful daily living, this agency stands out as one of the most capable and caring options in the region.

This part of Colorado Springs, Colorado, provides convenient access to transportation options such as the Colorado Springs Airport and parking facilities. It also offers a variety of healthcare services, including family practice clinics, mental health facilities, eye care centers, and pharmacies. Residents can enjoy outdoor recreational activities at nearby parks like Deerfield Community Park and Palmer Park. There are also a variety of dining options ranging from fast-food restaurants to breweries. For those looking for cultural entertainment, there are movie theaters nearby as well as places of worship for spiritual fulfillment. Overall, this area offers a balance of convenience and amenities for seniors considering it as a potential place for living.

Transportation

• Colorado Springs Airport (COS) (0.5 miles)
• Colorado Springs Airport Short Term Parking (0.6 miles)
• I-25/Tejon Park N Ride (6.3 miles)

Physicians

• Janitell Ent Hanger (0.8 miles)
• Peterson AFB Family Practice Clinic (1.6 miles)
• James Zimmer, Family Practice (3.8 miles)
• UCHealth - Susan Dern DO (4.4 miles)
• Pikes Peak Mental Health (4.5 miles)
• U Pikes Peak Eye Care (4.6 miles)
• Blue Skies Center For Women (4.6 miles)

Parks

• Deerfield Community Park (2.5 miles)
• Stratmoor Valley Trailhead (4.1 miles)
• Widefield Community Park (4.6 miles)
• Eastridge Dog Park (4.7 miles)
• Remington Park (5.2 miles)
• Memorial Park (5.3 miles)
• Palmer Park (5.3 miles)

Pharmacies

• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• Walmart Pharmacy (3.7 miles)
• Walgreens (4 miles)
• Native Roots Dispensary (4 miles)
• Canna Meds Wellness Center (4.1 miles)
• Walgreens (4.2 miles)

Restaurants

• Dueces Wild Brewery (2.7 miles)
• McDonald's (2.7 miles)
• Green Burrito (2.7 miles)
• Sonic Drive-In (2.7 miles)
• McDonald's (3.4 miles)
• FH Beerworks (4.5 miles)
• Golden Bee (4.8 miles)

Cafes

• Dutch Bros Coffee (3.3 miles)
• Starbucks (6.3 miles)
• Dutch Bros Coffee (6.3 miles)
• Urban Steam Coffee Bar and Cafe (6.7 miles)

Hospitals

• Total Renal Care (4.6 miles)
• Memorial Hospital (4.9 miles)
• Penrad Imaging (5.2 miles)
• Memorial Health Scheduling Service (5.6 miles)
• Memorial Hospital (5.6 miles)
• Memorial Health System Cancer (5.6 miles)
• DaVita Pikes Peak Dialysis Center (5.8 miles)

Theaters

• Cinemark Tinseltown USA and XD (5 miles)
• Cinemark Carefree Circle And Imax (5.4 miles)

Places of Worship

• First United Methodist Church (6.7 miles)