HomeWell Care Services - Pueblo, CO in Colorado Springs, CO

Pros

• Melanie in the office is awesome and consistently helpful with schedules.
• Homewell provides wonderful 24/7 care, and Alyssa goes above and beyond for mom and dad.
• From the owner on down, the staff truly cares for the wellbeing of their clients.
• Dafne is a pleasant, willing, and proactive caregiver who listens and organizes her client’s space.
• Emily Moody is an outstanding caregiver who goes above and beyond and shows meticulous care.
• Emily Moody is proactive, professional, and a gift to the family.
• Divinity is a spectacular caregiver.
• Homewell has the best caregivers in Colorado Springs.
• The staff are compassionate and friendly.
• Ms. Dominguez created a company with heart, compassion, and understanding for clients and employees.
• Homewell treats both employees and clients with respect and understanding.
• The company genuinely cares about its clients and advocates for their needs.

Cons

• Tracie has no integrity whatsoever.
• She’s absolutely rude to her clients and her employees.
• The agency is not trustworthy to care for loved ones.
• Julia Boatman was fired through no fault of her own and was heartbroken by the decision.
• The company was unprofessional, rude, and condescending when contacted.
• There are illegal activities and license violations; people should look elsewhere.
• The office closed and caregivers were terminated, with some not paid.
• The office instructed a CNA to leave a patient who was seizing.

Review

HomeWell Care Services in Pueblo is best suited for families that want highly engaged, around-the-clock in-home support delivered by caregivers who take initiative and stay involved in daily routines, medical coordination, and activities that sustain independence. This is not a facility option; it is a home-based model designed for seniors and adults needing substantial assistance while remaining at home. The strongest case for this agency rests on the caliber of its caregivers who consistently demonstrate warmth, attentiveness, and practical problem-solving, from organizing personal space and tracking health notes to coordinating transportation and social engagement. The 24/7 care feature especially matters for households with irregular schedules, night-time needs, or a desire to maintain continuity of care without nightly hospital or facility visits. In short, families prioritizing responsive, hands-on caregiving in a home setting will find the strongest alignment here.

That said, potential clients should consider alternatives if administrative stability and vendor reliability are paramount. Several reviews raise concerns about leadership and office communication, including claims about integrity and responsiveness that can unsettle families seeking predictable, long-term partnerships. Instances described as abrupt caregiver terminations, gaps in communication, and even organizational disruptions signal a risk of service interruptions that no caregiver can compensate for, no matter how excellent. For households where peace of mind hinges on a consistently dependable command structure, or where there is sensitivity to management conduct and licensing reliability, it is prudent to compare with other agencies that offer clearer, more transparent governance and steadier day-to-day operations.

On balance, the strongest pro here is the caregiving quality. Clients repeatedly highlight caregivers who are proactive, compassionate, and thorough, with staff members taking ownership of tasks and care plans. Names recur as exemplars: Alyssa, Dafne, Emily Moody, Sadie, and others who listen, document changes in well-being, and adjust routines without prompting. The effect is tangible: improved daily flow, better safety, and a sense that the client’s life is being actively managed rather than passively endured. The ability to handle contingencies, emergencies, appointment scheduling, and community activities, without extensive micromanagement from family members stands out as a meaningful value. In many cases, caregivers become an essential ally for the client’s health, mobility, and emotional well-being, and families report feeling heard and respected by the care team.

Yet the downsides must be weighed with equal gravity. The most persistent cautions involve leadership and consistency. Several reviews describe friction with the owner or office staff, including claims of disrespect, abrupt decisions, or delayed payments to staff that can erode trust over time. Reports of a suddenly closed office or difficulty securing timely communication amplify concerns about what would happen if a key caregiver experiences a scheduling hiccup or if the agency faces staffing gaps. Additionally, there are strong allegations of illegal practice and licensing violations in some comments, which, regardless of their veracity, point to a need for rigorous verification of current licensing status, corporate stability, and ongoing compliance before committing. These factors do not negate the care excellence found in the field, but they do tilt the risk-reward balance for families seeking unwavering assurance.

For families navigating a decision, a practical framework helps. If the priority is guaranteed, high-quality, 24/7 hands-on care, demand transparency about who will be the primary caregiver, how shifts are covered, and what back-up plans exist for short-notice changes. Require written care plans, documented scheduling practices, and a clear escalation path for any communication lapses. Ask for recent references and verify licensure status with the state; insist on a stable management structure with a track record of consistent service delivery. It is wise to compare with larger or differently governed agencies that offer centralized scheduling, formal continuity guarantees, and public performance metrics, as well as with boutique providers whose leadership emphasizes stability as part of their value proposition. The goal is to secure a partner with not only exceptional caregiving but also an unambiguous, accountable framework.

In the end, HomeWell presents a compelling option for families prioritizing intimate, capable in-home care with 24/7 availability and caregivers who can meaningfully improve everyday life. The strongest endorsement rests with the caregivers, the professionals who show up prepared, thoughtful, and prepared to advocate for the client’s comfort and independence. However, the decision hinges on confidence in management: can the family trust the office to communicate reliably, honor commitments, and sustain a stable operation over time? If those assurances are forthcoming and current licensing and compliance are verified, this agency can be a powerful catalyst for preserving safety, dignity, and autonomy at home. If not, alternatives with steadier governance and fewer red flags are worth pursuing, even if they require adjusting to a different care philosophy or caregiver roster. The prudent course is to pair a candid review of leadership stability with a trial period that prioritizes a single, consistent caregiver and a formal plan for continuity, then decide based on whether the day-to-day experience aligns with the highest standards of care and reliability.

This part of Colorado Springs, Colorado, provides convenient access to transportation options such as the Colorado Springs Airport and parking facilities. It also offers a variety of healthcare services, including family practice clinics, mental health facilities, eye care centers, and pharmacies. Residents can enjoy outdoor recreational activities at nearby parks like Deerfield Community Park and Palmer Park. There are also a variety of dining options ranging from fast-food restaurants to breweries. For those looking for cultural entertainment, there are movie theaters nearby as well as places of worship for spiritual fulfillment. Overall, this area offers a balance of convenience and amenities for seniors considering it as a potential place for living.

Transportation

• Colorado Springs Airport (COS) (0.5 miles)
• Colorado Springs Airport Short Term Parking (0.6 miles)
• I-25/Tejon Park N Ride (6.3 miles)

Physicians

• Janitell Ent Hanger (0.8 miles)
• Peterson AFB Family Practice Clinic (1.6 miles)
• James Zimmer, Family Practice (3.8 miles)
• UCHealth - Susan Dern DO (4.4 miles)
• Pikes Peak Mental Health (4.5 miles)
• U Pikes Peak Eye Care (4.6 miles)
• Blue Skies Center For Women (4.6 miles)

Parks

• Deerfield Community Park (2.5 miles)
• Stratmoor Valley Trailhead (4.1 miles)
• Widefield Community Park (4.6 miles)
• Eastridge Dog Park (4.7 miles)
• Remington Park (5.2 miles)
• Memorial Park (5.3 miles)
• Palmer Park (5.3 miles)

Pharmacies

• Walgreens (2.7 miles)
• Walgreens (3.3 miles)
• Walmart Pharmacy (3.7 miles)
• Walgreens (4 miles)
• Native Roots Dispensary (4 miles)
• Canna Meds Wellness Center (4.1 miles)
• Walgreens (4.2 miles)

Restaurants

• Dueces Wild Brewery (2.7 miles)
• McDonald's (2.7 miles)
• Green Burrito (2.7 miles)
• Sonic Drive-In (2.7 miles)
• McDonald's (3.4 miles)
• FH Beerworks (4.5 miles)
• Golden Bee (4.8 miles)

Cafes

• Dutch Bros Coffee (3.3 miles)
• Starbucks (6.3 miles)
• Dutch Bros Coffee (6.3 miles)
• Urban Steam Coffee Bar and Cafe (6.7 miles)

Hospitals

• Total Renal Care (4.6 miles)
• Memorial Hospital (4.9 miles)
• Penrad Imaging (5.2 miles)
• Memorial Health Scheduling Service (5.6 miles)
• Memorial Hospital (5.6 miles)
• Memorial Health System Cancer (5.6 miles)
• DaVita Pikes Peak Dialysis Center (5.8 miles)

Theaters

• Cinemark Tinseltown USA and XD (5 miles)
• Cinemark Carefree Circle And Imax (5.4 miles)

Places of Worship

• First United Methodist Church (6.7 miles)