920 South Chelton Road, Colorado Springs, CO 80910
For more information about senior living options: (866) 208-4318
Overall Review of Laurel Manor Care Center
Pros
The staff at Laurel Manor Care Center are compassionate and truly dedicated to all residents.- The facility is enhanced by the staff’s professionalism, care, compassion, understanding, and dedication.
- They are incredibly flexible and work with families to place residents in compatible living situations while understanding their conditions.
- Even with dementia, residents express comfort and affection for the staff.
- The staff keep families well informed with timely updates and regular communication.
- The team is wonderful and makes a real difference in residents’ lives.
- Laurel Manor Care Center feels welcoming and homey, with amenities like a pet therapy dog, garden, and safe outdoor access.
- The staff are pleasant, attentive, and proactive in sharing information about residents’ health and needs.
Cons
The facility is described as slightly dated. - A reviewer believed the elderly deserve better, indicating low care quality.
- One reviewer called the care a zero, implying serious deficiencies.
- A staff member allegedly contacted protective services with false accusations about the reviewer’s husband.
- One reviewer labeled the staff as ignorant.
- There were delays in processing paperwork and in treatment, risking harm.
- A reviewer saw a resident with their head hanging over the bed, implying neglect.
Review
Laurel Manor Care Center in Colorado Springs is best suited for families seeking a hands-on, caregiver-driven environment that can support seniors with substantial daily needs, particularly those with dementia or complex medical histories. The community emphasizes compassion, personalization, and close family communication rather than flashy amenities. A dementia care side and a secured unit are available, and staff are willing to tailor placements, such as matching a compatible roommate, to fit individual conditions. For families navigating VA benefits, Laurel Manor offers a practical funding path with staff who understand veterans’ benefits and healthcare needs. Those chasing cutting-edge rehab programs or a brand-new building should consider alternatives.
On the upside, the cadre of reviews highlights staff professionalism, empathy, and a tangible dedication that many families find reassuring. Residents are cared for with attentive, ongoing involvement, and the team sometimes coordinates frequent updates and explanations to families, even when schedules run tight. The dementia unit provides a secure, home-like environment, complemented by features such as pet therapy, a fenced outdoor space, and a garden that can help engage residents. Flexible room assignments and a readiness to adjust to evolving needs are regularly cited as real strengths, and meals are described as adequate with mood and appetite improvements under attentive supervision.
However, the picture is not uniformly rosy. Several reviews raise serious red flags, including accounts of perceived neglect or distressing conditions that leave families anxious or dissatisfied. Inconsistencies in supervision, delays in care, or safety lapses surface in multiple narratives, and a handful of low ratings underscore that care quality can be uneven. Complaints about paperwork, communication gaps, or missteps by staff remind potential residents that daily operations depend on frontline leadership and staffing realities. In short, care quality at Laurel Manor can be solid on good days but fragile on days when staffing or supervision falters.
That tension between strengths and weaknesses is instructive. The strongest case for Laurel Manor rests on its people: genuinely compassionate staff, transparent family communication, and a dementia-focused unit that can meaningfully reduce risk and improve daily life for residents. When these elements align, the result is a steady routine, a sense of safety, and a caregiving ethos that can outweigh the downsides of an aging facility or occasional operational hiccups. The VA funding angle further solidifies value, lowering out-of-pocket costs and supporting a practical, long-term care plan for veterans and their families.
If prioritizing state-of-the-art rehab throughput, pristine campus aesthetics, or consistently flawless operations, alternatives should be explored. The community’s mixed feedback cannot be ignored: while many praise the care team, others describe troubling incidents and questions about safety. For residents with high-acuity needs requiring aggressive, round-the-clock supervision, or for families unwilling or unable to supervise closely and escalate issues, a facility with stronger staffing ratios and documented safety records may be a better fit. The choice depends on how much weight is placed on extraordinary staff engagement versus building age and occasional lapses in care.
In sum, Laurel Manor Care Center delivers meaningful, compassionate care for seniors who require substantial assistance and value a dementia-centered, family-focused approach, especially where VA benefits matter and a home-like atmosphere is desirable. It is less well suited for families seeking pristine facilities, rapid rehab pathways, or faultless daily operations. The prudent course is a careful, in-person assessment: visit unannounced, speak with front-line caregivers, review a current care plan, tour the secured unit, and request referential feedback. With active family involvement and due diligence, Laurel Manor can be the right fit for the right resident and family.
81 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
City of Colorado Springs Muni (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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