Interim Healthcare - Colorado Springs

Pros

• Kayla is extremely sweet, kind, and professional and really cares about her patients, always with a great attitude and going above and beyond to ensure they receive the care they deserve.
• Miss Ellen MacAlester is the best CNA instructor - caring and dedicated to helping each student succeed.
• Shannon is an amazing instructor who is thorough, engaging, and inclusive, whether teaching in person or via Zoom.
• Patricia is a professional, friendly, and hardworking caregiver; her care helps improve clients' quality of life.
• Josh is an amazing CNA instructor who is thorough and highly effective at preparing students to pass state boards; he is highly recommended.
• Interim's CNA courses are thorough, fun, and well-suited to prepare students for the state exam; the program is affordable with flexible online components.
• The office staff and case managers are wonderful to work with and provide excellent customer service.
• The IV IG nurses provide excellent in-home infusion care and extend services beyond Colorado Springs to Fort Collins.

Cons

• Reviewers claim Interim HealthCare lied about nurse visits and failed to call.
• They say the nurses lack basic skills, such as placing a suprapubic catheter, and one was inserted incorrectly.
• They report never being contacted after hospital discharge and would never use the service.
• They describe the office as uncommunicative, disorganized, and unresponsive with poor follow-up on assessments.
• They accuse the company of billing and payroll problems, including delayed or unpaid wages and rude staff.
• They report a CNA smoking in front of a patient on oxygen.
• They claim caregivers refuse to go to patients' homes when help is needed.
• They allege ageism and mistreatment of elderly clients.
• They note property damage by a caregiver and question whether employees are properly vetted.

Review

Interim HealthCare Colorado Springs is best suited for families that can act as active care partners, prepared to oversee logistics and advocate for timely, task-level outcomes. The program can work for seniors who need intermittent in-home support, IV therapy capability, and a lower-cost entry point into home-based care. It is not the right fit for those who require strict consistency, flawless communication, and dependable nurse-to-patient continuity. In practice, outcomes hinge on the ability of a family or a dedicated case manager to push for assignments, monitor visits, and intervene when schedules slip or a clinician miscommunicates. When those conditions exist, some clients experience meaningful relief and functional improvement.

Those who should consider alternatives are families that cannot tolerate chronic communication gaps, billing confusion, or frequent staff turnover. Several reviews describe missed calls after hospital discharge, unresponsive coordinators, and billing disputes that undermine trust just when care is most needed. For patients who require steady weekly visits and a single, accountable point person, a different agency with stronger care coordination may deliver more predictable service. Additionally, if the goal centers on end-of-life comfort or a higher level of medical oversight, hospice or a larger provider with established palliative pathways will likely serve better. Veterans and other beneficiaries may still explore VA-related supports, but need reliable administration to avoid gaps.

On the upside, occasional caregivers and clinicians stand out. Several CNAs are praised for professionalism and bedside manner, and the IV IG infusion team is cited as a standout capability compared with other agencies in town. The therapy staff is described as knowledgeable, and some instructors in the related CNA training programs receive high marks for rigor and accessibility. Those positives remind that Interim HealthCare can deliver competent, compassionate care when the right staff are assigned and communication remains intact. In short, the potential is real, but it is unevenly realized due to systemic communication and scheduling fragility.

Yet the dominant narrative across reviews centers on dysfunction. Repeated reports describe hospital discharge orders ignored, calls unanswered for weeks, and a failure to acknowledge critical medical needs. Billing and payroll missteps surface frequently, with delayed or missing checks and disputes over hours. Some staff faced accusations of unprofessionalism, including rude conduct and, in extreme cases, unsafe practices or inadequate attention to patient safety. Scheduling is another persistent pain point, with last-minute cancellations, mismatched addresses, and inconsistent caregiver assignments that leave families scrambling to fill gaps. These patterns erode trust and jeopardize timely, appropriate care.

Given that calculus, families must balance potential clinical capability against operational risk. If IV medications, wound care, or infusion therapy at home are essential, Interim HealthCare may still be reasonable provided a hard-won, formal care plan exists, with a dedicated coordinator, guaranteed response times, and clear escalation routes. Consider a tight service contract with explicit visit frequencies, a primary contact, and written expectations for back-up coverage. Require weekly updates and immediate escalation for any missed visits. For those who cannot build this operational scaffolding, or who see the wrong signals in the agency's responsiveness, exploring alternatives now will prevent bigger problems later.

Bottom line: Interim HealthCare Colorado Springs offers real therapeutic potential in home-based care, but its value hinges on rigorous family involvement and an appetite for actively managing risk. For families prioritizing reliability, respectful communication, and consistent staffing, the recommendation is to proceed with caution or seek a provider with stronger care-coordination practices. If choosing Interim, lock in a durable care-management framework, insist on a single point of accountability, and document every arrangement. The decision should align with whether the patient's medical complexity is matched by staff stability and administrative reliability; when it is, care can be meaningful, but when it isn't, the consequences are palpable.

Physicians

• Pikes Peak Nephrolog (0.2 miles)
• Mark R Cook (0.2 miles)
• Retina Consultants of Southern Colorado PC (0.8 miles)
• Eye Associates of Colorado Springs (0.8 miles)
• Colorado Springs Family Practice (0.8 miles)
• Erik Van Os (0.9 miles)
• Associates in Gastroenterology (0.9 miles)

Hospitals

• DaVita Pikes Peak Dialysis Center (0.2 miles)
• Audubon Ambulatory Surgery Center (0.9 miles)
• V A Clinic (1.3 miles)
• Memorial Health System Cancer (1.3 miles)
• Memorial Health Scheduling Service (1.5 miles)
• Memorial Hospital (1.5 miles)
• Memorial Hospital (1.7 miles)

Cafes

• Good Neighbors Meeting House (1.2 miles)
• Dutch Bros Coffee (2.4 miles)
• Dutch Bros Coffee (2.9 miles)
• Dutch Bros Coffee (3.3 miles)
• Panera Bread (3.4 miles)
• Urban Steam Coffee Bar and Cafe (3.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• Penrose Main & In Patient Phrm (1.5 miles)
• Quality Choice (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Indispensary (1.8 miles)

Restaurants

• Boonzaaijers Cakes & Pastries (1.5 miles)
• Goat Patch Brewing Company (1.7 miles)
• McDonald's (2 miles)
• Odyssey Gastropub (2.1 miles)
• Phantom Canyon (2.4 miles)
• Waffle House (2.6 miles)
• McDonald's (2.8 miles)

Parks

• Memorial Park (1.8 miles)
• Palmer Park (1.9 miles)
• John "Prairie Dog" O'Byrne Park (2 miles)
• Monument Valley Park (2 miles)
• Eastridge Dog Park (2.2 miles)
• America the Beautiful Park (2.9 miles)

Places of Worship

• First United Methodist Church (2 miles)