Warren Way Adult Care

Pros

• The staff at the facility were absolutely amazing; the admin, nurses, activities director, and CNAs were phenomenal and very caring.
• The husband was very well taken care of.
• The staff were very caring toward other residents.
• The reviewer was very grateful to the staff.
• The mother-in-law was very happy with the care.
• The facility was clean and the staff were wonderful.

Cons

• Staff are unresponsive to family inquiries and do not answer calls or come out of the office.
• The facility is dirty and unsanitary, with feces under residents' beds and a pervasive odor of feces.
• There are frequent falls and inadequate fall-prevention protocols.
• Communication from nurses and administration is poor; staff are often curt and unhelpful when questions are asked.
• The building, equipment, and overall maintenance are in poor condition.
• Chronic understaffing leads to a low-morale, overwhelming environment and insufficient care across departments.
• After-hours phone access is non-existent, with automated systems that never answer.
• Personal belongings can go missing (e.g., items worn by residents), raising concerns about accountability.

Review

Families are sharing a wide range of experiences about the facilities in question, with some residents receiving heartfelt, attentive care and others facing alarming conditions and gaps in communication. Across the board, the themes echo: the quality of care, the presence and responsiveness of staff, the cleanliness and safety of the environment, and how well administrators advocate for residents' needs. Some families describe centers that feel compassionate and well-run, while others describe environments that are understaffed, disorganized, or unsanitary, leaving loved ones vulnerable.

Several reviews paint a troubling picture of ongoing falls, poor communication, and a sense that families must push hard to get any information or action. One person describes a year-long struggle with their father's care, noting numerous falls and a nurse who sounds overwhelmed when delivering update calls. They urge leaders like Mr. JP and Abby to advocate for residents and to implement stronger preventive protocols, insisting that a compassionate center would treat residents with dignity and respect. The writer asks readers to consider how they would want their own family treated if they ended up in the same situation, underscoring the emotional weight of these concerns.

Other recollections focus on serious sanitation and cleanliness problems that allegedly affected residents' health and dignity. A grandmother placed in a facility after a hospital transfer deteriorated rapidly, losing weight and independence, becoming more confused and less able to walk, with last months marked by reduced eating and a lack of engaging activities like TV in the room. The reviewer characterizes the facility as unwelcoming, with a pervasive odor, and recalls a missing personal item - a bracelet - from the grandmother's belongings. They caution that the county pages reflect grim realities for many families who cannot afford better options, emphasizing the hard work involved in caring for a dying loved one at home as an alternative.

Another account explicitly details unsanitary conditions: feces under a bed, a gray, unclean toilet, a sink with dried blood, and a floor stained and unclean. The family describes tense exchanges with a nurse who appeared unwilling or unable to answer questions about the facility's maintenance and care. A concern raised with the facility led to outside investigators who reportedly agreed with the complaints and suggested their own parents should not be sent there. These concrete cleanliness and safety failures are paired with a broader sense that communication from staff is difficult and the facility lacks a responsive, transparent culture.

Along the same lines, the staff environment comes under sharp critique in one review: "Most of the staff spend 100% of their work time complaining about the job," with persistent staff shortages spanning CNAs, kitchen, housekeeping, and maintenance. The administrator is described as absent too often, producing "sugar-coated" talks that fail to improve morale. The reviewer, a long-time caregiver, asserts that the building and equipment are in poor shape and that residents do not receive proper care. The sentiment expressed is not simply about individual missteps but about systemic issues that undermine day-to-day caregiving and the overall climate for residents.

There are also pointed expressions of frustration about after-hours access and communication policies at one facility. A specific review laments automated after-hours phone systems and a complete lack of response, leaving families unable to check on a loved one with dementia or other conditions. The reviewer's anger is directed at the lack of human contact during critical times, with strong language indicating a deep sense of betrayal and a commitment to addressing the issue directly with the facility.

Despite the negative experiences, there are positive snapshots that remind readers that good care is possible. A mother-in-law's experience is described as very satisfying, and another reviewer notes that their father was in a facility for four years with Alzheimer's and received amazing care from dedicated staff. In these cases, families praise the compassion of the staff, the attentiveness of the caregivers, and the consistent efforts of the administration to support residents' well-being. These stories acknowledge that while failures occur, there are centers where dignity, kindness, and quality care define the daily routine.

Taken together, the reviews reveal a spectrum of care - some centers stand out for their cleanliness, compassionate staff, and diligent administration; others falter in critical areas like hygiene, communication, staffing, and fall prevention. The overarching message is a call for stronger oversight, more robust falls prevention protocols, clearer and more frequent communication with families, and improvements in staffing and facility maintenance. Families urge not only to demand accountability but to consider home care when possible, while also hoping for reforms that would make facilities truly supportive, humane environments where every resident is treated with dignity and respect.

This part of Yucca Valley, California, offers a variety of amenities that cater to senior living needs. With multiple restaurants in close proximity, including Touchdown Bar & Grill, Arby's, and Applebee's, seniors have easy access to dining options. Pharmacies such as Vons Pharmacy and Rite Aid are within short distances for convenient access to medications and health supplies. The area also boasts reputable physicians like Better Sound Audiology & Hearing Aid Service and Desert Oasis Health Care for medical care. Additionally, cafes like Starbucks and The Yucca Tree Eatery provide leisurely spaces for socializing. Nearby parks such as yucca valley Community Center Park offer opportunities for recreation and relaxation. Transportation options like the Yucca Valley Transit Center make it easy to get around the area. Places of worship like Yucca Valley United Methodist Church and Living Waters Worship Center cater to spiritual needs. Overall, this part of Yucca Valley provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Restaurants

• Touchdown Bar & Grill (0.3 miles)
• Arby's (0.4 miles)
• Taco Bell (0.5 miles)
• McDonald's (0.5 miles)
• Del Taco (0.5 miles)
• Applebee's (0.5 miles)
• Subway (0.6 miles)

Pharmacies

• Vons Pharmacy (0.4 miles)
• Rite Aid (0.5 miles)
• New Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• Good Neighbor Pharmacy (1.3 miles)
• Avalon Pharmacy (1.3 miles)
• Rite Aid (13.3 miles)

Physicians

• Better Sound Audiology & Hearing Aid Service (0.4 miles)
• Graziano Beau - Seip Orthopedic Surgery (0.5 miles)
• Seip Jeffrey Md (0.5 miles)
• Seip Orthopedic Surgery (0.5 miles)
• Desert Advanced Imaging (0.5 miles)
• Dr Edith Jones-Poland (0.6 miles)
• Desert Oasis Health Care- Primary Care (0.6 miles)

Cafes

• Starbucks (0.5 miles)
• The Yucca Tree Eatery (0.5 miles)
• 8 Star Cafe (0.9 miles)
• Larry Milt Western Cafe (1.8 miles)
• Organic Market Cafe (3 miles)
• Yucca Valley Outpost (3 miles)
• The Dez (5.4 miles)

Parks

• yucca valley Community Center Park (0.7 miles)
• Dog Park (2.2 miles)
• Joshua Tree National Park West Entrance (8.7 miles)
• Joshua Tree National Park (9.1 miles)
• Bucklin Park (20.1 miles)

Transportation

• Yucca Valley Transit Center (0.7 miles)
• Alamo (3 miles)

Places of Worship

• Gene Gerald Garrett (1.3 miles)
• Yucca Valley United Methodist Church (1.4 miles)
• Living Waters Worship Center (1.7 miles)
• Crossview Bible Church (1.9 miles)
• Community United Methodist Church (5.5 miles)
• Church of Jesus Christ of Latter Day Saints (19.5 miles)
• Jesus Christ Church (19.6 miles)