Parentcare in Sherman Oaks, CA

Pros

• Jacqueline has an excellent bedside manner and great patience.
• Jacqueline is very knowledgeable and able to explain everything in layman's terms.
• Matthew is very organized and very friendly.
• He is able to guide patients through appointments and next steps.
• Dr. Matian is very good and takes the time to listen and help patients feel better.
• Dr. Matian is kind and thorough and takes his time getting to know his patients and their needs.
• Dr. Matian and his staff are present, accommodating, and make patients feel listened to and cared for.
• Dr. Jacky and the front desk staff are amazing.

Cons

• They describe the service as very unprofessional and unreliable.
• They say the PA failed to send a prescription and staff never followed up.
• They label the doctor as having zero knowledge and advise others to avoid.
• They report the office isn’t open and no one answers the phone.
• They claim communication and service have declined since 2020, with long waits and poor front-office support.
• They complain about the wait time being insane and the front desk being unhelpful, with no callbacks.
• They note prescriptions refills are not addressed and responses from staff are lacking.
• They conclude they would not recommend this practice, and they view it as not an urgent care.

Review

This community is best suited for seniors and adults who want a physician-led, genuinely patient-centered primary care experience and are willing to tolerate some administrative inconsistency. The strongest draw lies in clinicians who take time, listen, and tailor care to individual needs. Several reviews highlight physicians, notably Dr. Matian and, in some cases, Dr. Jacky, who are thorough, thoughtful, and patient-friendly, delivering care that patients feel is personal and attentive. When a visit goes well, the sense of being heard and treated as a person rather than a number is real, and patients repeatedly commend the medical-focused approach that prioritizes understanding medical history, explaining options in lay terms, and offering calm guidance.

Those who may want to consider alternatives tend to be the ones who require consistently reliable administrative and logistical performance. If phone access, prompt call backs, timely prescription refills, and predictable scheduling are non-negotiables, this practice often falls short. Multiple reviews report repeated difficulty getting a return call, prescriptions not being sent to pharmacies, and delays in follow-through after appointments. The office appears to struggle with responsiveness at the front desk and with coordinating communications, which can be a decisive drawback for anyone managing multiple medications or chronic conditions that demand steady, dependable continuity of care.

The core pros, genuine physician accessibility, thorough assessment, and a care approach that treats patients with respect and attention, do not fully offset the main cons for every family. When administrative friction becomes the dominant experience, it undermines confidence in the overall care plan, especially for those who rely on timely refills or urgent scheduling. The benefit of a clinician who listens and spends time with patients can nonetheless soften the impact of slower response times, but it cannot eliminate the risk of missed messages, delayed prescriptions, or uncertain appointment availability. In short, medical quality competes with operational gaps, and for some households, the trade-off is acceptable; for others, it is not.

Wait times emerge as a particularly consistent negative factor. Several reviewers describe 60 to 90 minutes of wait after a scheduled appointment, and even longer if the office is busy. That pattern erodes the convenience and predictability that families rely on, especially for seniors who may have limited stamina or tightly booked days. While some patients perceive the visits themselves as worthwhile enough to endure the delay, the ongoing need to balance patience with practical scheduling makes this community less suitable for those who prize time efficiency and reliability above all else. The contrast between a strong in-room experience and a frustrating administrative cadence is stark and sustained across multiple reviews.

Staff dynamics and accountability present a mixed picture. On one hand, certain patients praise front-desk staff and the overall warmth of the clinicians, noting that the doctors are caring, patient, and attentive. On the other hand, complaints about the office manager, communication lapses, and inconsistent responsiveness dominate many lower-rated reviews. This divergence signals that experiences can be highly variable depending on who is handling the call, the referral, or the lab work. Families should therefore prepare for uneven administrative performance and plan contingency steps, such as confirming preferred contact methods and identifying a single point of contact to navigate issues when they arise.

For families deciding whether to move forward here, concrete steps can minimize risk and maximize value. First, request care exclusively from providers who have demonstrated strong bedside manner and reliability in the past, and establish a direct line of communication for prescription management and follow-ups. Second, verify the exact process for refills, lab results, and referrals to specialists, and insist on written confirmations to avoid missed messages. Third, set realistic expectations about wait times and prepare backup options for urgent needs, recognizing that this practice is not an urgent-care alternative. Finally, compare with nearby multispecialty groups or well-regarded primary-care practices in Sherman Oaks to ensure a choice aligns with the household’s priorities: personal, attentive medical care versus administrative consistency and scheduling reliability. In this market, the decision hinges on valuing medical attentiveness above operational smoothness or vice versa.

This part of Sherman Oaks, California, offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies within close proximity, accessing medication and healthcare products is convenient. Additionally, there are several parks nearby for leisurely strolls and outdoor activities. The area also boasts a range of dining options, including familiar chains like McDonald's and In-N-Out Burger, as well as more upscale choices such as The Stand American Classics Redefined. For entertainment, residents can visit theaters like Regal Sherman Oaks Galleria or Universal Cinema AMC at CityWalk Hollywood. Transportation options are readily available with metro stations and airports within a few miles' distance. Overall, this neighborhood provides a mix of convenience, recreation, and accessibility for seniors looking to settle in Sherman Oaks.

Restaurants

• McDonald's (0.3 miles)
• In-N-Out Burger (0.4 miles)
• McDonald's (1.9 miles)
• The Stand American Classics Redefined (3.6 miles)
• Chili's Grill & Bar (3.9 miles)
• Uncle Bernie's Deli (4.4 miles)
• McDonald's (4.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Elements Pharmacy (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)

Parks

• Van Nuys Sherman Oaks Park (0.8 miles)
• Coldwater Canyon Park (2.4 miles)
• Franklin Canyon Park (2.6 miles)
• Fryman Canyon Park (3 miles)
• Nancy Hoover Pohl Overlook (3.8 miles)
• Lake Balboa Park (4.3 miles)
• Playground (4.7 miles)

Theaters

• Regal Sherman Oaks Galleria (1.5 miles)
• Universal Cinema AMC at CityWalk Hollywood (5.2 miles)

Places of Worship

• St Michael & All Angels (1.9 miles)

Physicians

• Southern California Orthopedic Institute (3.3 miles)
• Mid-Valley Comprehensive Health Center (4 miles)
• UCLA Stein Eye Institute Westwood (5.9 miles)

Transportation

• North Hollywood Metro Station (4 miles)
• Universal City Metro Station (4.6 miles)
• Van Nuys Airport (VNY) (4.6 miles)
• Van Nuys FlyAway Bus Terminal to LAX (4.7 miles)
• Burbank Airport Ride Share Pick Up (5.9 miles)
• Baggage Claim (6 miles)
• Hollywood Burbank Airport (BUR) (6 miles)

Cafes

• Starbucks (4.1 miles)
• The Butcher, The Baker, The Cappuccino Maker (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)
• Verve Coffee Roasters (5.7 miles)
• Alfred Coffee Beverly Hills (5.8 miles)
• Alfred Coffee & Kitchen (6 miles)

Hospitals

• Kaiser Permanente Emergency (4.8 miles)