Parentcare

Pros

• Jacqueline, a PA, has excellent bedside manner, great patience, and explains information in layman's terms.
• Office manager Matthew is organized, friendly, and guides patients through appointments and next steps.
• Dr. Jacky and the front desk staff are amazing.
• Dr. Arash Matian is very good, listens, and helps patients feel better.
• Dr. Matian is kind and thorough, taking time to know patients' specific needs.
• Dr. Matian and his staff are present and accommodating, making patients feel listened to and cared for.
• Prime Care Physicians comes highly recommended to family and friends.
• Dr. Matian spends the perfect amount of time with patients and makes them feel valued.

Cons

• The office is described as very unprofessional and unreliable.
• The PA failed to send a prescription to the patient's pharmacy.
• The staff do not follow up or notify patients after inquiries or calls.
• The doctor is described as having zero knowledge and as the worst.
• The office is hard to reach, with phones repeatedly unanswered and no one available.
• The wait times are excessively long, often 60?90 minutes past the scheduled appointment.
• The front desk is not helpful.
• The office misrepresents itself as an urgent care.
• The office manager is described as unprofessional, and overall communication is poor.
• The website is not user friendly, and closures or changes are not effectively communicated.

Review

Prime Care Physicians turns up a broad spectrum of patient experiences, with some visits colored by warmth, attentiveness, and thorough explanations, while others are defined by frustration, delays, and communication gaps. A number of patients spotlight clinicians who left a strong, positive impression, even as others recount missed prescriptions, unanswered calls, and questions about access and reliability.

On the plus side, a number of patients single out a PA named Jacqueline for outstanding bedside manner. They describe her as patient and clear, able to answer all questions without making them feel rushed, and capable of explaining medical matters in layman's terms so that complex issues feel approachable. The office manager, Matthew (also spelled Mathew in some reviews), is frequently praised for organization and friendliness, with many noting that he walked them through the visit steps and what to expect next, including referrals and future appointments. For first-time visitors, these experiences can leave a lasting impression of a well-run visit where the human side of care is evident and reassuring.

Yet the experience isn't uniformly positive. Several reviews recount a troubling failure to follow through on a simple, essential task: a prescription. One patient described a situation where PA Jacky Kourkchian promised to send a prescription to the pharmacy but never did, despite multiple inquiries. The patient reports repeatedly being told the PA would be notified, yet nothing happened, and the medication never arrived. This led to an official complaint with the medical group and a deep sense of frustration that the care plan wasn't completed as promised. The pattern described - promises made and not fulfilled - appears repeatedly in accounts where patients sought urgent or necessary medications.

There are also harsher assessments. A handful of reviews use stark language, labeling certain doctors as "the worst" with claims of having zero knowledge, and urging others to avoid those clinicians. These accounts emphasize unreliability and a sense that the practice can feel disconnected, with reports of phone lines that go unanswered or offices that seem unstaffed at times. The sense that the office is not consistently open or reachable adds to the confusion, and a number of reviewers specifically note that urgent medical issues aren't well served by the current setup, often finding themselves routed toward a physician assistant rather than a physician for ongoing care.

Another recurring thread concerns communication and service levels that some feel have declined since 2020. Several reviewers acknowledge the challenges brought on by Covid, including staff shortages, yet argue that more could still be done remotely to maintain continuity with longstanding patients. The sentiment ranges from disappointment in the lack of timely responses to frustration with the difficulty of booking appointments over the phone, underscoring the tension between appreciating the doctors' skills and bemoaning the administrative bottlenecks that hamper access to care.

Amid the criticism, there are persistent threads of high praise for Dr. Arash Matian. Multiple reviews describe him as very good, kind, and thorough, taking time to listen and making patients feel cared for rather than rushed. Patients repeatedly credit him with listening closely to their issues and offering thoughtful guidance, often highlighting that he has effectively managed chronic conditions like high blood pressure and diabetes. People speak of a doctor who understands their needs and treats them with respect, and many describe the wait as worth it when the personal attention is the payoff. This sentiment is echoed by several long-time patients who express loyalty and strong endorsements of Dr. Matian and the practice overall.

Still, the wait times remain a central friction point for many. A frequent complaint is that scheduled appointments are preceded by long delays - often 60 to 90 minutes beyond the expected start time. For those who can secure an appointment, the experience can still be rewarding when the doctor or PA offers attentive care; for others, the delay compounds frustration, making it hard to feel valued when time is of the essence. This tension between the quality of medical interaction and the inefficiencies of scheduling and front desk operations recurs across several reviews, shaping a mixed overall impression.

Another dimension of the experience involves the front-office and administrative processes. Some reviewers praise the warmth and supportiveness of staff, while others depict the front desk as unhelpful or difficult to reach. There are mentions of internal miscommunications - conflicting information given over the phone, pre-appointment paperwork that ends up being unnecessary or duplicated, and general difficulty in getting timely responses to emails or faxes. In one case, a reviewer notes that sending lab results to a surgeon via fax was repeatedly thwarted, causing delays in critical care coordination. The repeated emphasis on administrative hurdles suggests that even when patients trust their clinicians, the system around care delivery can undermine the overall experience.

Finally, there are comments that touch on transparency and current status of the practice itself. Some patients express concern about how information about office closures is conveyed, urging that a closed-door sign or a website update should reflect real operational status rather than leaving patients in the dark. The complaint about an unfriendly website experience and a lack of timely replies after emails and calls underscores a broader request for clearer communication about hours, services, and access. Taken together, these perspectives illustrate a clinic with highly capable clinicians and a core of compassionate staff, yet one that faces ongoing challenges in appointment accessibility, prescription fulfillment, and administrative reliability that influence patients' overall satisfaction and willingness to return.

This part of Sherman Oaks, California, offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies within close proximity, accessing medication and healthcare products is convenient. Additionally, there are several parks nearby for leisurely strolls and outdoor activities. The area also boasts a range of dining options, including familiar chains like McDonald's and In-N-Out Burger, as well as more upscale choices such as The Stand American Classics Redefined. For entertainment, residents can visit theaters like Regal Sherman Oaks Galleria or Universal Cinema AMC at CityWalk Hollywood. Transportation options are readily available with metro stations and airports within a few miles' distance. Overall, this neighborhood provides a mix of convenience, recreation, and accessibility for seniors looking to settle in Sherman Oaks.

Restaurants

• McDonald's (0.3 miles)
• In-N-Out Burger (0.4 miles)
• McDonald's (1.9 miles)
• The Stand American Classics Redefined (3.6 miles)
• Chili's Grill & Bar (3.9 miles)
• Uncle Bernie's Deli (4.4 miles)
• McDonald's (4.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Elements Pharmacy (2 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)

Parks

• Van Nuys Sherman Oaks Park (0.8 miles)
• Coldwater Canyon Park (2.4 miles)
• Franklin Canyon Park (2.6 miles)
• Fryman Canyon Park (3 miles)
• Nancy Hoover Pohl Overlook (3.8 miles)
• Lake Balboa Park (4.3 miles)
• Playground (4.7 miles)

Theaters

• Regal Sherman Oaks Galleria (1.5 miles)
• Universal Cinema AMC at CityWalk Hollywood (5.2 miles)

Places of Worship

• St Michael & All Angels (1.9 miles)

Physicians

• Southern California Orthopedic Institute (3.3 miles)
• Mid-Valley Comprehensive Health Center (4 miles)
• UCLA Stein Eye Institute Westwood (5.9 miles)

Transportation

• North Hollywood Metro Station (4 miles)
• Universal City Metro Station (4.6 miles)
• Van Nuys Airport (VNY) (4.6 miles)
• Van Nuys FlyAway Bus Terminal to LAX (4.7 miles)
• Burbank Airport Ride Share Pick Up (5.9 miles)
• Baggage Claim (6 miles)
• Hollywood Burbank Airport (BUR) (6 miles)

Cafes

• Starbucks (4.1 miles)
• The Butcher, The Baker, The Cappuccino Maker (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)
• Verve Coffee Roasters (5.7 miles)
• Alfred Coffee Beverly Hills (5.8 miles)
• Alfred Coffee & Kitchen (6 miles)

Hospitals

• Kaiser Permanente Emergency (4.8 miles)