A Better Way In Home Care

Pros

• Tanya demonstrates outstanding communication, taking detailed notes and asking the right questions, showing genuine care for people.
• The company is described as caring, attentive to clients, and committed to matching them with the best possible service.
• The staff are professional, compassionate, and kind.
• A staff member explained all home care options and was supportive, going out of their way to help.
• The caregiver matched to a loved one has been fantastic, with helpful follow-up calls.
• The overall experience is pleasant, with effective caregiver matching and a sense that the staff has one's back.
• Devyn is proactive and consistently available, and highly recommended.
• The team provides 24/7 support and practical help, easing families' lives.

Cons

• Odette allegedly denied service to a disabled patient, leading to extreme distress and a paramedics call.
• Odette reportedly insulted the patient by saying, "What's wrong with you?! You don't look disabled," which shocked them.
• Lori allegedly claimed she was an independent contractor who could do whatever she wanted and disputed briefing the caregiver about the patient's disability.
• The office staff were described as threatening to call the FBI and accusing the patient of harassment, escalating fear.
• Valuables, including Nana's engagement ring, went missing after the caregiver's visit.
• The overall experience was described as unsafe, unprofessional, and distressing, with the patient requiring emergency services.
• The reviewer felt misled by poor communication and felt the agency did not adequately support or protect them.

Review

Across a broad set of reflections about A Better Way In Home Care, the prevailing theme is clear: this is a company that genuinely cares about its clients, prioritizes listening, and strives to connect families with caregivers who are a strong fit for their needs. The most striking point repeated by many reviewers is the standout communication from Tanya. She is described as highly diligent in taking detailed notes, asking the right questions, and seeming to care deeply about people - not just paying clients. This combination of thoroughness and empathy sets a tone of attentiveness that many families say makes a real difference in how smoothly care is arranged and delivered.

The praise for the staff extends beyond one individual to a consistent chorus about professionalism, compassion, and kindness. Reviewers repeatedly credit the team for being easy to work with, for offering a level of support that goes beyond basic service, and for following up to ensure everything continues to go well. Statements like "The staff is very professional, compassionate, and kind" sit alongside gratitude for caregivers who show up well-prepared and with a genuine desire to help. The caregivers themselves are frequently described as fantastic, with one reviewer noting that the care for their grandmother has remained outstanding over several months.

Several stories spotlight specific team members who consistently go above and beyond. Devyn appears as a frequent point of praise, described as super proactive and always available when needed. Steffi is also commended for attentiveness and support in coordinating high-quality in-home care for a loved one. The overall message is that the agency's approach - carefully matching caregivers to patients and maintaining proactive, open lines of communication - produces a positive, win-win dynamic for families and caregivers alike. One reviewer even notes that their pride in their own work contributed to the agency bringing on more caregivers from the same account, illustrating a sense of partnership and mutual investment.

Beyond caregiver matching and direct care, several testimonials acknowledge the broader scope of support the agency provides. Families speak of help with supplies, expert guidance, and the reassurance that care coordination can be sustained around the clock. The sense of reliability - knowing there is a team available 24/7 and that follow-up checks happen - gives families a sense of security in what can otherwise be a deeply stressful period. The overarching sentiment is that the agency not only delivers excellent care but also supports families through the administrative and emotional challenges that come with caregiving.

Tied to this general positivity is a recurring emphasis on the personal warmth and respect shown toward patients. Reviewers describe feel-good experiences - caregivers and office staff treating residents with love, respect, and appreciation. The sense of partnership is palpable: families feel heard, their loved ones are treated with dignity, and the staff's dedication translates into tangible improvements in daily life and well-being. In this worldview, A Better Way In Home Care is not merely a service provider but a committed ally in keeping loved ones comfortable, safe, and engaged at home.

Against these numerous affirmations, there is one exceptionally negative and highly provocative incident that stands apart. A reviewer recounts a troubling episode involving a caregiver described as Odette and an office team member named Lori, under the label "Better Homes." This account portrays a cascade of distressing events: a claimed failure to acknowledge the client's disability, accusations of insensitivity, and a breakdown in communication that culminated in the client feeling unsafe enough to call paramedics. The narrative goes further, alleging that Odette left the client's home, that valuable personal items went missing, and that the office staff engaged in intimidating behavior, including threats of contacting the FBI. The reviewer asserts that this sequence occurred despite prior attempts to arrange appropriate disability accommodations and notes tension between the agency and the client's family, including statements about independent contractor status and perceived denials of service.

In this troubling account, the reviewer emphasizes a sense of fear, distress, and alleged mismanagement. They claim to have evidence in phone records and describe a situation that escalated to the point of medical intervention and significant emotional upheaval. The emphasis is not solely on a single misstep but on a broader perception of how administrative decisions, contractor accountability, and disability-related communication were handled during a critical care moment. The reviewer concludes with a strong warning about the experience, contrasting it with the otherwise positive testimonials that often highlight compassion and meticulous care.

When viewed in total, the collection of impressions presents a nuanced portrait of A Better Way In Home Care. The majority of voices celebrate compassionate staff, thoughtful caregiver matching, proactive coordination, and steady follow-up that patients and families feel deeply. There is clear admiration for Tanya's communication style and for Devyn, Steffi, and others who consistently demonstrate dedication and responsiveness. Yet the one sharply negative narrative serves as a cautionary counterpoint, underscoring the importance of rigorous oversight for independent contractors, clear disability accommodations, robust communication protocols, and safeguarding clients' safety and belongings. Together, these reviews suggest a service that can deliver exceptional, person-centered care when everything runs smoothly, while also highlighting the critical need for accountability and careful handling of complex, high-stakes interactions.

Restaurants

• McDonald's (0.4 miles)
• In-N-Out Burger (1.2 miles)
• McDonald's (2.7 miles)
• In-N-Out Burger (4 miles)
• Transformers: The Ride - 3D (4.1 miles)
• Revenge of the Mummy - The Ride (4.1 miles)
• WaterWorld (4.3 miles)

Pharmacies

• Rite Aid (0.8 miles)
• Elements Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.7 miles)

Parks

• Van Nuys Sherman Oaks Park (1.2 miles)
• Coldwater Canyon Park (1.8 miles)
• Franklin Canyon Park (2.1 miles)
• Fryman Canyon Park (2.3 miles)
• Nancy Hoover Pohl Overlook (3.1 miles)
• Playground (4.6 miles)
• Lake Balboa Park (4.9 miles)

Places of Worship

• St Michael & All Angels (1.2 miles)

Theaters

• Regal Sherman Oaks Galleria (2.3 miles)
• Universal Cinema AMC at CityWalk Hollywood (4.4 miles)

Transportation

• North Hollywood Metro Station (3.3 miles)
• Universal City Metro Station (3.8 miles)
• Van Nuys Airport (VNY) (5.2 miles)
• Van Nuys FlyAway Bus Terminal to LAX (5.2 miles)
• Burbank Airport Ride Share Pick Up (5.4 miles)
• Baggage Claim (5.5 miles)
• Hollywood Burbank Airport (BUR) (5.5 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.7 miles)
• The Butcher, The Baker, The Cappuccino Maker (4.7 miles)
• Verve Coffee Roasters (5.2 miles)
• Alfred Coffee & Kitchen (5.4 miles)
• Alfred Coffee Beverly Hills (5.5 miles)
• Starbucks (5.7 miles)

Physicians

• Southern California Orthopedic Institute (3.7 miles)
• Mid-Valley Comprehensive Health Center (4.3 miles)
• UCLA Stein Eye Institute Westwood (5.8 miles)

Hospitals

• Kaiser Permanente Emergency (4.9 miles)
• Providence St Joseph Medical Center (5.7 miles)