13021 Hewes Avenue, Santa Ana, CA 92705
For more information about senior living options: (844) 490-3973
The caregivers are real angels with warm hearts that make up for staffing gaps. They go above and beyond to care for residents and their families. The Hills Post Acute is a wonderful, caring place where everyone feels like family. Administration fosters teamwork and translates into high-quality care. Families can stay with their loved ones 24/7, and staff make it easy and welcoming. Therapists, nurses, and support staff are dedicated and supportive in residents' recovery. The director Bret and his team are awesome and welcome families with open arms. The new management has created a lighter atmosphere and more positive staff.
The staff are understaffed. Medication administration was unreliable, requiring residents to stay on top of staff to ensure meds were correct. The facility was boring with nothing to do beyond watching TV, and the food was horrendous - always cold with very small portions. Rooms were cramped, with three beds in one room, and only one visitor could be accommodated at a time. The TV at every bedside did not work. Getting doctors' appointments was difficult. Nursing station phones were never answered. There were gaps in communication about diet changes to the kitchen. Weekend help was weak.The collection of reflections centers on The Hills Post Acute, with an opening note that starts at Capo Rehabilitation and carries through the journey to The Hills. The overall tone is one of deep gratitude for the people who care for residents there, and it repeatedly highlights the way heartfelt, genuine attention can make a difficult recovery period feel more like a family experience than a clinical one. The writer emphasizes that the Hills stands out for its warm culture and the sense that staff members truly care from the bottom of their hearts, often contrasting that atmosphere with other facilities.
A dominant theme across the reviews is that the staff at The Hills behave like "real angels" who go above and beyond for residents and their families. While there are occasional mentions of being understaffed or facing systemic challenges, the warmth and commitment of nurses and caregivers consistently shine through. People describe the nurses as exceptionally kind and patient, doing their best to create a comforting home-like environment. The caregiver team is praised not only for basic daily care but for the personal touches - helping families stay connected by phone, accommodating special needs, decorating for holidays, making sure televisions and charged phones are available, and arranging entertaining activities. The sentiment is that the staff's genuine care often fills gaps that come with staffing limits and resource constraints.
Specific staff members receive repeated praise and become touchstones in these narratives. Rasha Qalad, in physical therapy, is singled out for going "above and beyond," while Lupe, Esperanza, and Elsa (CNs) are noted for their "hearts of gold." Other staff members - Debra, Chuck, Daniel, Maryanne, Chrissy, Myra, Bret (the director), and even Scott Miller (an admissions-related contact) - are referenced as helpful, welcoming, and attentive. The updates about these individuals underscore a sense of continuity and personal connection that families value highly. The accounts also point to a supportive environment for families themselves, with staff who recognize and respond to the needs of patients' loved ones.
Administrative leadership and the atmosphere of the facility are described as having evolved under new management. Several reviews mention that the general vibe is lighter, with happier and more positive staff members, reflecting a shift toward a more collaborative, teamwork-oriented culture. Families observe the introduction of new nursing roles and changes designed to improve quality of care and overall experience. Importantly, the improvements are not only about clinical outcomes; they extend to the social and emotional climate - patients feeling welcomed, valued, and cared for as part of a community. Families repeatedly express gratitude for the ability to stay with their loved ones, especially in dementia cases, and for the sense that the administration fosters a supportive environment for both residents and caregivers.
Therapy and activities are highlighted as significant contributors to the residents' sense of vitality. The reviews praise the efforts of physical therapy, speech therapy, and occupational therapy teams for helping patients regain function and momentum. The energy and encouragement therapists bring to sessions - motivating people to work out, breathe new life into routines, and celebrate small gains - are repeatedly mentioned as a bright spot in the recovery process. The appreciation for engaging entertainment - such as Hawaii Mariachi events - is paired with stories of residents feeling more alive and connected. One heartfelt note even mentions that the experience moved them to tears, underscoring how deeply the care and community can resonate with families.
There are candid observations about some downsides and ongoing challenges. A few reviewers point out practical issues - medication administration errors, the need to stay on top of staff to ensure prescriptions are correct, and occasional gaps in communication, particularly around weekend diet changes or nurse-to-kitchen coordination. Commentaries about the physical environment also appear: rooms described as small with multiple beds, and some facilities' amenities like bedside televisions not always functioning, which can affect the healing ambiance. Some reviews mention that the building's ambiance and routine can feel mediocre or boring at times, with limited activities beyond watching TV and a perception that "hospital food" can be less than ideal. Nevertheless, the general consensus is that many of these concerns are outweighed by the genuine care and the visible commitment to improvement.
Visiting rights and family involvement emerge as a notable strength. Reviewers consistently describe staff who accommodate family presence and viewing, with accounts of staying with loved ones for extended periods and being welcomed into the care process. Families who visited or stayed with mothers or fathers report that caregivers listened to requests, adjusted care plans as needed, and supported the goal of returning residents to their own homes when possible. The sense that the Hills "care not only about their patients but about the families of their patients" comes through strongly, with stories of administrators and frontline staff creating a collaborative, respectful environment that helps families feel seen, heard, and supported.
Across the narratives, a final, overarching impression is one of gratitude tempered by realism. The Hills Post Acute is depicted as a facility where the heart and humanity of the staff make a meaningful difference in the recovery journey. While there are legitimate critiques - logistical hiccups, room configurations, occasional communication lapses, and some dissatisfaction with food and scheduling - the balance of voices is overwhelmingly positive. Families express confidence in the care their loved ones receive, note meaningful improvements after management changes, and repeatedly acknowledge specific caregivers and therapists by name for their dedication. In short, The Hills is portrayed as a place where care, community, and compassion are real strengths, with ongoing efforts to address the practical bumps along the road to healing.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (8 miles away) Long Beach (Daugherty) (20 miles away) Ontario International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hill Manor Elderly Care in Santa Ana, CA is a warm and inviting assisted living community that offers exceptional care for seniors. Our dedicated staff is committed to providing a safe and comfortable environment for our residents.
At Hill Manor, we offer two types of care: board and care home, as well as respite care. Whether your loved one needs long-term assistance or temporary support, we are here to accommodate their needs.
Our community boasts various amenities to ensure the well-being and convenience of our residents. We provide a spacious dining room where nutritious meals are served daily. The fully furnished rooms create a cozy atmosphere for our residents to relax and feel at home. For those who enjoy spending time outdoors, our beautiful garden provides a tranquil setting.
Housekeeping services are provided regularly to maintain cleanliness and orderliness throughout the community. Additionally, we offer move-in coordination services to ease the transition for new residents. To keep our residents connected, we provide telephone access as well as Wi-Fi/high-speed internet.
We understand the importance of personal care assistance, so our highly trained staff is available to help with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure seamless medical attention for our residents. For individuals with specific dietary requirements or diabetes management needs, we offer specialized meal preparation and service.
Transportation is made convenient with arrangements for medical appointments as well as nearby cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals.
To enhance the social experience of our residents, we arrange scheduled daily activities tailored to their interests and abilities. Whether it's engaging in group exercises or participating in recreational pursuits, there is always something enjoyable happening at Hill Manor.
If you're looking for an assisted living community that prioritizes exceptional care in a welcoming environment near Santa Ana, look no further than Hill Manor Elderly Care.
Santa Ana, California, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within a short distance, access to healthcare services is readily available. The variety of restaurants, cafes, and parks provide opportunities for dining out and staying active. Nearby physicians and hospitals ensure quality medical care is easily accessible. Additionally, the presence of theaters and transportation options offer entertainment and convenience for seniors looking to explore the surrounding area. The Islamic Center of Irvine provides a place of worship for those seeking spiritual fulfillment. Overall, Santa Ana offers a well-rounded community with valuable resources for seniors considering senior living in the area.
Hill Manor Elderly Care is located at 13021 Hewes Avenue, Santa Ana, CA 92705 in Orange County, California
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