18932 Green Willow Ct., Santa Ana, CA 92705
For more information about senior living options: (844) 490-3973
The facility is generally very friendly, safe, and easy to access. They would recommend the facility. Roma and Eric are fantastic.
The facility has had repeated issues. The reviewers' mother, a long-term resident, was transferred to a hospital for chest pain without any notification to the family. The family only learned of the transfer when the hospital called to request permission for cardiac testing. They discourage others from putting their loved ones there.There are clearly serious concerns about the way this facility handles communication and transfers, and they are not things to be taken lightly when selecting a place for a loved one. The message from the reviewer is blunt: there have been repeated issues with the facility, and the most troubling example given centers on a family member who was a long-term resident. What happened, in their account, is that their mother was moved to a hospital due to chest pain, and the family did not hear about it or have any contact from the facility during those critical moments. The gravity of the situation is underscored by the fact that the only confirmation came when the hospital called the family to request permission to proceed with cardiac testing. This kind of lack of direct, timely communication about a resident's urgent medical transfers is described as shocking and unacceptable.
From that experience, the reviewer makes a pointed and emotionally charged warning: do not put your loved ones here. The sentiment isn't a vague complaint about a minor oversight; it's a clear indication that the family felt abandoned at a moment when they most needed information and involvement in their loved one's care. The idea that hospital staff were the ones initiating contact for medical decisions rather than the facility's team for timely notification has left a lasting impression of a disconnect between the care team and the resident's family. The reviewer's closing, strong caution reflects a deep fear for others who might face a similar situation, and it serves as a stark admonition to prospective families weighing options for long-term care.
Against this troubling story, there is another side to the overall picture captured by the reviewers. In their experience, the facility can also be described as generally friendly, with a sense of safety and easy access. This portion of the feedback paints a different picture from the alarming transfer incident, suggesting that the environment might be welcoming and the physical layout or location accessible. The phrase "generally very friendly, safe and easy access" implies that, on typical days, residents and visitors can expect a hospitable atmosphere, a secure setting, and straightforward ways to move in and out of the building or reach essential services.
In addition to the basic atmosphere, the reviewer indicates a willingness to recommend the facility, at least in a broad sense. The idea here is that, apart from the serious lapse described, there is enough positive substance in daily operations or quality of life that could warrant consideration for others. The implication is that, with improved communication during emergencies and bigger emphasis on keeping families in the loop, the facility could be a viable option for many families seeking long-term care for loved ones.
A standout positive element within the reviews is the praise for individual staff members. Specifically named are Roma and Eric, described as fantastic. While the exact roles aren't spelled out, their mention suggests that there are staff members who leave a strong, favorable impression through their demeanor, attentiveness, or professional conduct. In a setting where staff can make a crucial difference in daily life and in moments of crisis, hearing that certain individuals stand out is meaningful and offers a hopeful counterpoint to the more troubling incident described elsewhere in the feedback.
Taken together, the two reviews present a nuanced and mixed portrait of the facility. On one hand, the account of a recent emergency transfer without family notification raises serious questions about communication protocols and family involvement in care decisions. It's a reminder that in elder care, timely and clear communication with loved ones is not just a courtesy but a core component of safe and compassionate care. On the other hand, the same facility is described as a generally friendly and safe place with accessible facilities, and it is recognized by at least one reviewer as worthy of recommendation if certain improvements are made.
In terms of what families might take away, this collection of feedback suggests a need for caution and due diligence. If you are considering this facility, it would be prudent to inquire specifically about transfer and emergency notification procedures, how you will be contacted, and who is responsible for obtaining consent for tests or procedures when a resident is hospitalized. It would also help to talk with current families about the day-to-day experience, including how staff communicate changes in a resident's condition and how quickly they respond to family questions. At the same time, potential residents and their loved ones can take some reassurance from the presence of friendly staff and a safe environment, and from the commendable work of individuals like Roma and Eric, whose positive impact could prove meaningful in the care journey.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John Wayne Orange Co (7 miles away) Long Beach (Daugherty) (20 miles away) Ontario International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Green Willow Care Home in Santa Ana, CA is a board and care home that provides exceptional care and support for seniors in a comfortable and welcoming environment. Our fully furnished facility offers all the amenities necessary to ensure a fulfilling and enjoyable stay.
Residents at Green Willow Care Home can enjoy delicious meals served in our spacious dining room and have access to a beautiful garden where they can relax and take in the fresh air. Our dedicated staff takes care of all housekeeping services, allowing residents to focus on enjoying their time with us.
We understand the challenges that come with moving into a new home, which is why we offer move-in coordination services to make the transition as smooth as possible. Our outdoor space provides opportunities for leisurely walks or socializing with fellow residents.
To ensure our residents always stay connected, we provide telephone service as well as Wi-Fi/high-speed internet access. We also offer assistance with activities of daily living such as bathing, dressing, and transfers, providing peace of mind to both residents and their families.
Coordination with health care providers is an essential part of our care services, ensuring that each resident receives personalized attention. We specialize in diabetes diets and accommodate specific dietary restrictions to promote optimal health and wellness.
Transportation arrangements to medical appointments are available, making it convenient for residents to access necessary healthcare. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, theaters nearby, ensuring plenty of options for entertainment and recreation.
At Green Willow Care Home in Santa Ana, CA, we prioritize the well-being and happiness of our residents. With our range of amenities and care services tailored to individual needs, residents can enjoy a fulfilling lifestyle while receiving attentive support from our compassionate staff members.
Green Willow Care Home is located at 18932 Green Willow Ct., Santa Ana, CA 92705 in Orange County, California
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