24 Hr HomeCare - San Mateo

Pros

• The agency promptly followed up with a phone call and apologized for the negative experience.
• They acknowledged their mistakes and took responsibility for them.
• The agency's efforts to address the situation, although late, demonstrated a level of accountability.
• The reviewer appreciated the phone call and the apology they received.
• The agency's willingness to take responsibility for their actions is commendable.

Cons

• The agency did not have any answering service or means for caregivers to notify them about appointment cancellations.
• There were three different caregivers provided within a week, causing additional stress.
• The agency's handling of staffing was considered unprofessional and poorly managed.
• Leaving a family without help and failing to notify them was deemed unprofessional and unacceptable.
• Excusing not knowing about a caregiver's absence was seen as an inadequate response in today's technological age.
• It was suggested that the agency should review its protocol and procedures for employees.

Review

Unprofessional Agency Fails to Provide Adequate Care: A Disappointing Experience

Recently, I had an incredibly distressing encounter with an agency that left me utterly disappointed. The experience was so horrendous that I would never recommend this agency to anyone in need of caregiving services. While they did attempt to make amends after the fact, their efforts were futile as the damage had already been done. It is baffling that an agency lacks a basic answering service to inform them when caregivers cannot fulfill appointments, leading to a chaotic and stressful situation for their clients.

Remarkably, within the span of merely one week, my family had encountered three different caregivers from this agency. This constant rotation only intensified the strain on our already burdensome circumstances. The unprofessional manner in which the agency handled its staffing revealed significant flaws in their overall approach to providing caregiving services. It is bewildering that an organization entrusted with helping families in need could disregard their responsibility by leaving them without assistance and failing to even notify them of such shortcomings.

In today's digital age where technology offers various means of communication, it is simply unacceptable for an agency to claim ignorance regarding a caregiver's absence. To use this excuse as justification for their failures adds insult to injury. Families rely on these agencies because they are aware of their limitations and seek assistance accordingly. Therefore, it is vital for such organizations to revamp their protocols and procedures, ensuring effective communication among employees.

The lack of professionalism displayed by this agency raises serious concerns about their competency and dedication towards delivering quality care. It reflects poorly on their reputation and evokes doubt about whether they truly understand the needs and vulnerabilities of those seeking assistance. Dependability is a fundamental aspect of any caregiving service; however, this agency demonstrated an alarming disregard for reliability.

It is imperative that agencies in the caregiving industry take a hard look at their practices and make significant improvements. Clients who turn to these services are already facing difficult circumstances, and it is essential that agencies offer support without exacerbating their stress. Notifying families of any changes or setbacks should not be an afterthought but rather an integral part of the agency's commitment to its clients.

In conclusion, my experience with this agency left me deeply disillusioned with their abilities and professionalism. The lack of an answering service, multiple caregiver replacements within a short period, and the agency's failure to notify us of any issues were all glaring indicators of their disregard for providing reliable care. It is my sincere hope that they reevaluate their protocols and procedures, recognizing the importance of effective communication in fulfilling their responsibilities.

This part of San Mateo, California offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies in close proximity, easy access to healthcare facilities such as hospitals and physicians' offices, and convenient public transportation options including train stations and airports, residents can easily meet their medical needs. The area also features several parks for outdoor recreation and relaxation, as well as a selection of cafes, restaurants, and theaters for socializing and entertainment. Overall, this neighborhood provides a well-rounded environment with essential resources for seniors looking to enjoy a comfortable and active lifestyle.

Cafes

• Starbucks (0.2 miles)
• Starbucks (5.9 miles)
• Philz Coffee (5.9 miles)
• Coffeebar (6 miles)
• San Francisco Giants Clubhouse (7 miles)
• Starbucks (7.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Leo J Ryan Memorial Park (0.8 miles)
• Central Park (1.9 miles)
• Marlin Park (2.9 miles)
• Coyote Point County Park (3 miles)
• Laurelwood Park (3.1 miles)
• Washington Park (3.4 miles)
• Burton Park (4.5 miles)

Restaurants

• McDonald's (0.9 miles)
• In-N-Out Burger (3.6 miles)
• Chick-Fil-A (5.3 miles)
• New England Lobster Market & Eatery (5.7 miles)
• In-N-Out Burger (5.7 miles)
• In-N-Out Burger (6 miles)
• Lark Creek Grill (6.6 miles)

Transportation

• Hillsdale Station (1.6 miles)
• San Carlos Airport (SQL) (3.6 miles)
• San Carlos Airport Control Tower (3.9 miles)
• Redwood City Caltrain Station (5.9 miles)
• Millbrae Caltrain Station (6.2 miles)
• Boarding Area C (6.5 miles)
• Delta Sky Club (6.6 miles)

Theaters

• Cinepolis San Mateo (1.7 miles)

Hospitals

• San Mateo Medical Center (2.1 miles)
• Mills-Peninsula Radiology (2.2 miles)
• Mills-Peninsula Health Services (5.8 miles)
• Sequoia Hospital (5.8 miles)
• Kaiser Permanente Redwood City Medical Center (5.9 miles)
• A & C Convalescent Hospital (6.7 miles)
• VA Medical Center-Menlo Park (9.4 miles)

Physicians

• Bundy Opticians (2.1 miles)
• California Skin Institute (2.4 miles)
• Urology: San Carlos Center: Palo Alto Medical Foundation (3.4 miles)
• California Skin Institute (5.7 miles)
• Redwood City Women's Health Center (5.8 miles)
• Kaiser RWC Birch Building (6 miles)
• CCRM Fertility of San Francisco (7.9 miles)