123 Home Care Services Bay Area l LLC - San Mateo, CA

Pros

• Home Instead's caregivers are extremely kind and professional, providing vital support to clients in difficult times.
• The Home Instead team delivers exceptional care for families.
• Caregivers Betty Mendoza (Flexiberta) and Florinda Arriola are outstanding in every way.
• Elizabeth is a caregiver who brings joy and thoughtful, practical care to clients.
• Solimar and Fely are dependable, on-time, and compassionate, ensuring medications, meals, and communication are well managed.
• Kerry D. provides amazing care for loved ones.
• Kim anticipates needs, is skilled with fall-risk care, and keeps a client's routine organized and cheerful.
• The staff are professional and polite, and families consistently recommend Home Instead.
• Margaret Kreis is kind, thoughtful, and feels like part of the family to clients.

Review

Over the course of six years, the families served by Home Instead have shared a singular conviction: the care provided here makes a tangible, meaningful difference in the lives of their loved ones. The message comes through in many voices and from many hearts, but the common thread is clear. When the days grew difficult - whether in end-of-life moments or in managing chronic conditions - Home Instead caregivers showed up with compassion, skill, and a quiet steadiness that families could rely on. The experience across these accounts speaks to a consistent standard of kindness, professionalism, and attentiveness that eased the burden of caregiving for countless households.

In the family stories dedicated to a mother whose final months were managed with extraordinary care, a series of individual caregivers stood out for their warmth and competence. Kelly, Penny, Leda, Jane, Orpha, Fely, Rowena, and Fei were all highlighted for their tireless efforts to keep Mom safe, comfortable, and engaged, doing the things she could no longer do for herself. Their presence, patience, and practical help helped her maintain dignity and safety at a time when every day mattered. The caregivers were described as instrumental in extending her life by allowing her to live with dignity and support, a testament to the trust families placed in Home Instead's team.

The staff behind the scenes also received heartfelt recognition. The Customer Service Manager, Josie, along with caregivers Shirley and Fe, were praised for their understanding and patience. Their responsiveness and empathy created a foundation of reassurance for families navigating complex care needs, reinforcing the sense that Home Instead is not just about tasks performed but about relationships built on trust and mutual respect.

Another family shared their gratitude for two exceptionally attentive caregivers - Betty Mendoza (Flexiberta) and Florinda Arriola - who were described as outstanding in every way. Their dedication to an elderly father, who had reached his centennial, included anticipating needs and maintaining a high standard of care. The sentiment was that without their steady, proactive approach, the father's situation would not have been as well managed, underscoring how a capable pair of hands can make a meaningful difference in quality of life.

Among the many caregivers mentioned, Elizabeth stood out for going beyond routine duties. She not only assisted with daily tasks but also brought Mom little comforts - fruit, soap, and other small provisions - and sought to keep Mom entertained and happy. The heartfelt thanks from Honoreen Rosener highlighted how these small acts of thoughtfulness can elevate daily life and provide moments of genuine joy and companionship.

There was also high praise for Solimar and Fely, two caregivers who helped with a husband in need of careful, attentive care. Solimar was described as timely, hardworking, and capable in medication administration and cooking healthy meals, how she coordinated with nurses, and how she explained the husband's condition to the nurse when necessary. Her partner, Fely (referred to as Felly in some accounts), was equally valued for being happy to assist and consistently available when help was needed. The combination of two capable caregivers provided reassurance and stability for the family, who felt fortunate to have them.

The gratitude extended to Kerry D., whose care for a mother was described as amazing, and to Kim, who anticipates needs with a level of expertise that is particularly valuable for fall-risk management. Kim's approach - organizing the sitting area, preparing breakfast to the client's liking, and even offering light housekeeping within the client's reach - was repeatedly praised. Importantly, Kim's ability to communicate in a way that the client could respond to, while also engaging with the family, added to the sense of a respectful and collaborative caregiving relationship.

A recurring theme across the testimonials is the sense of continuity and adaptability. Michael Taber, who has Parkinson's disease, spoke about the broad support from his Home Instead team, including Andrew, Fehi, Hasmin, and many others who have helped him with essential tasks such as bathing, dressing, cooking, and shopping. The range of tasks covered by the caregivers demonstrated a breadth of capability and a willingness to tackle almost any request, delivering practical help that enhances daily life.

There are also stories that highlight reliability and consistent presence as pillars of the service. Tess, in particular, was described as always available when needed, willing to tackle any situation, and dependable. Another recurring note is the overall professionalism and courtesy of the staff, with families repeatedly emphasizing that the entire team is well-trained in elder care and that they would readily recommend Home Instead to others.

Individual caregivers often elicited expressions of deep personal appreciation. Kim was described as a "delightful companion" who blends practical support with meaningful conversation, and the couple of accounts focusing on her care for Patricia emphasized the sense of relief and trust that comes from knowing a loved one is in capable hands. Analisa, who helps with laundry, meals, and walks, was described as cheerful and reliable, and Linda was praised for kind, caring, and consistent support for a father, reinforcing how a caregiver's demeanor can significantly influence a family's peace of mind. Cesar's care was captured in a phrase that paired respect, care, trust, and great service, underscoring the ethos that underpins the work for Gloria, Mike, and others who value 5-star care.

The caregiver community at Home Instead also includes voices from the caregiving side of the equation. A statement reflecting "great workplace" and the close bonds between caregivers and clients suggests a culture where both professional and personal connections matter. Margaret Kreis was singled out for being absolutely wonderful with the clients' parents - kind, thoughtful, and willing to help as if part of the family. In a heartfelt closing tribute, a family shared that HomeInstead took excellent care of their mother during the last year of her life, with the devoted long-term caregiver Bella and relief caregivers such as Judith extending her life and becoming part of the family. Manager Karen Poh was specifically praised for ensuring 24-hour care and smooth transitions, a critical element during times of change.

Together, these stories paint a picture of Home Instead as more than a service - it is a network of compassionate professionals who treat each client as a whole person. Families describe not only practical assistance but also emotional presence, thoughtful small gestures, and a steady, supportive partnership during some of life's most challenging moments. The recurring threads - professionalism, reliability, empathy, and a willingness to go the extra mile - form a compelling portrait of a team devoted to enabling loved ones to live with dignity, safety, and comfort at home.

This area of San Mateo, California offers a variety of amenities that cater to the needs and interests of seniors. With several cafes, pharmacies, parks, restaurants, transportation options, theaters, hospitals, and physicians in close proximity, residents have easy access to essential services and entertainment options. The presence of multiple pharmacies and hospitals ensures that healthcare needs can be promptly addressed. Additionally, the abundance of parks provides opportunities for outdoor recreation and relaxation. The diverse dining options offer a range of culinary experiences, while convenient transportation hubs make it easy to explore the surrounding areas. Overall, this neighborhood offers a well-rounded environment with everything seniors may need for a comfortable and fulfilling lifestyle.

Cafes

• Starbucks (0.2 miles)
• Starbucks (5.9 miles)
• Philz Coffee (5.9 miles)
• Coffeebar (6 miles)
• San Francisco Giants Clubhouse (7 miles)
• Starbucks (7.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Leo J Ryan Memorial Park (0.8 miles)
• Central Park (1.9 miles)
• Marlin Park (2.9 miles)
• Coyote Point County Park (3 miles)
• Laurelwood Park (3.1 miles)
• Washington Park (3.4 miles)
• Burton Park (4.5 miles)

Restaurants

• McDonald's (0.9 miles)
• In-N-Out Burger (3.6 miles)
• Chick-Fil-A (5.3 miles)
• New England Lobster Market & Eatery (5.7 miles)
• In-N-Out Burger (5.7 miles)
• In-N-Out Burger (6 miles)
• Lark Creek Grill (6.6 miles)

Transportation

• Hillsdale Station (1.6 miles)
• San Carlos Airport (SQL) (3.6 miles)
• San Carlos Airport Control Tower (3.9 miles)
• Redwood City Caltrain Station (5.9 miles)
• Millbrae Caltrain Station (6.2 miles)
• Boarding Area C (6.5 miles)
• Delta Sky Club (6.6 miles)

Theaters

• Cinepolis San Mateo (1.7 miles)

Hospitals

• San Mateo Medical Center (2.1 miles)
• Mills-Peninsula Radiology (2.2 miles)
• Mills-Peninsula Health Services (5.8 miles)
• Sequoia Hospital (5.8 miles)
• Kaiser Permanente Redwood City Medical Center (5.9 miles)
• A & C Convalescent Hospital (6.7 miles)
• VA Medical Center-Menlo Park (9.4 miles)

Physicians

• Bundy Opticians (2.1 miles)
• California Skin Institute (2.4 miles)
• Urology: San Carlos Center: Palo Alto Medical Foundation (3.4 miles)
• California Skin Institute (5.7 miles)
• Redwood City Women's Health Center (5.8 miles)
• Kaiser RWC Birch Building (6 miles)
• CCRM Fertility of San Francisco (7.9 miles)