Cpmc Irene Swindells Alzheimer's Res. Care Program
Save
3698 California Street, Ste. 3711, San Francisco, CA 94118
For more information about senior living options: (844) 490-3973
The receptionist was completely disrespectful. The appointment was canceled for being three minutes late, despite a 15-minute grace period. The supervisor claimed there is a 15-minute grace period and said canceling was not justified. The ultrasound technician was in a hurry and burnt a disc with last year's images. The customer service person was impatient when contacted. The reviewer had to drive across the city to obtain the correct disc and drop it off at the specialist. The place should be avoided.The experiences shared paint a troubling picture of a medical facility where administrative and technical missteps seem to collide, leaving patients feeling disrespected, underserved, and financially and emotionally stretched. In one account, the tone of frustration centers on the reception staff, whose behavior is described as completely disrespectful. The patient recounts arriving just a few minutes late to a 3:15 appointment - by 3:18, three minutes past the start time - and finds that the appointment has been cancelled. This action stands in stark contrast to the supervisor's later explanation that there is a 15-minute grace period, calling into question who set the policy and how it is applied in practice. The patient stresses that they had been waiting for the appointment for months, and the cancellation feels not only unfair but a preventable disruption to a carefully planned care timeline. The overall sentiment is that the team's handling of the situation lacked empathy and consistency, prompting the decision to seek ultrasound services elsewhere.
The frustration is not limited to a single moment of miscommunication or rigid policy. The reviewer emphasizes the cumulative impact of a strict lateness rule when real-world circumstances - such as travel delays, traffic, or personal emergencies - can occur despite one's best efforts to arrive on time. The implication is that the reception staff's approach to lateness is perceived as punitive rather than patient-centered, especially given the patient's long wait for the appointment and the high stakes of medical imaging in their care. The sense of being dismissed or inadequately accommodated during a time when reliable scheduling is crucial intensifies the disappointment, pushing the patient toward a decision to take their ultrasound needs to another facility.
In a separate note of the same visit or a related experience, there is a separate issue raised about the handling of imaging discs. The patient describes a scenario where the ultrasound technician was "in a hurry," and the result was a disc containing last year's images that did not reflect the current exam. That error necessitated significant extra effort: the patient and their care team had to drive across the city to obtain the correct disc and then deliver it to the relevant specialist. Such a mistake - especially in the context of a diagnostic test - highlights potential gaps in quality control and workflow that should be preventable with proper checks and clear responsibilities. The episode reinforces the sense that the facility's operational processes are not reliably aligned with patient needs or the standards expected in a medical imaging environment.
Compounding the distress from the disc error is the reported behavior of customer service when the patient attempted to address the situation. The reviewer characterizes the service rep as impatient, signaling a broader cultural issue within the facility's front-line staff. When patients encounter impatience or dismissiveness in the moments when they're asking for help or clarification, it creates a sense of being burdensome rather than supported. The combined effect of an hurried technician and an impatient customer service representative is described as a strong enough deterrent that the patient suggests avoiding the place "if possible." Taken together, these experiences form a pattern that can erode trust and discourage patients from returning, even when the facility offers legitimate medical services.
What emerges from these two accounts is a broader narrative about reliability, respect, and efficiency in a healthcare setting. When reception becomes a source of friction rather than support, and when policies appear to be applied in a rigid, non-knowing way, patients may question the overall quality and safety of the care they receive. The missed appointment after months of waiting, paired with the administrative and technical missteps around imaging and disc handling, can have real consequences for a patient's care plan, continuity of care, and confidence in the system. In short, these experiences underscore the importance of compassionate communication, consistent policy application, and meticulous attention to administrative and technical details in medical imaging workflows.
For potential patients reading these reflections, the overarching message is one of caution. The combination of perceived disrespect from reception staff, a strict and seemingly inconsistently applied grace period for lateness, and technical and administrative lapses around imaging discs suggests a facility where the patient experience may be challenging to manage. The reviewers emphasize that there are tangible avoided hassles and better-supported alternatives elsewhere, especially for those who highly value respectful front-desk interactions, timely appointments, and clean, error-free handling of imaging data. While every patient's experience can vary, these accounts serve as a clear warning about what can go wrong when operations, communication, and care delivery are not well aligned.
25 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Francisco International (12 miles away) Metropolitan Oakland International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to the CPMC Irene Swindells Alzheimer's Research and Care Program, an exceptional assisted living community located in the vibrant city of San Francisco, CA. This program is dedicated to providing compassionate care and support for individuals with Alzheimer’s and other memory-related conditions, ensuring a nurturing environment that promotes dignity and quality of life.
At CPMC Irene Swindells, we offer specialized respite care designed to give caregivers a much-needed break while ensuring residents receive the top-notch assistance they deserve. Our well-structured amenities include fully furnished apartments equipped with cable or satellite TV, Wi-Fi/high-speed internet, and kitchenettes for added comfort. Residents can enjoy meal times in our inviting restaurant-style dining room or relax in our beautiful outdoor spaces and gardens.
Safety and comfort are paramount at our community. We provide 24-hour supervision along with personalized care services that cover activities of daily living, from bathing and dressing to medication management tailored to special dietary needs. Our dedicated team engages residents through scheduled daily activities and resident-run programs that foster social interaction and mental wellness.
Situated within close proximity to essential services, CPMC Irene Swindells is surrounded by an array of conveniences including 18 cafes, 28 parks for outdoor enjoyment, 26 pharmacies for health-related needs, as well as multiple restaurants and entertainment options like theaters. With easy access to transportation services nearby and two hospitals just around the corner, families can feel assured knowing their loved ones are well-cared for both on-site and in the surrounding community.
Choose CPMC Irene Swindells Alzheimer’s Research & Care Program—a place where compassion meets specialized care in a warm and welcoming atmosphere.
Cpmc Irene Swindells Alzheimer's Res. Care Program is located at 3698 California Street, Ste. 3711, San Francisco, CA 94118 in San Francisco County, California
Irene Swindell’s Alzheimer’s Residential Care
San Francisco, CA
Spacious, quiet hall with accessible seating.
Irene Swindell’s Alzheimer’s Residential Care costs
Irene Swindell’s Alzheimer’s Residential Care reviews
Irene Swindell’s Alzheimer’s Residential Care images
Sagebrook Senior Living at San Francisco
San Francisco, CA
Caring, communicative staff; engaging activities; attractive gardens; high-quality dining in a warm, home-like setting.
Sagebrook Senior Living at San Francisco costs
Sagebrook Senior Living at San Francisco reviews
Sagebrook Senior Living at San Francisco images
St. Anne's Home- NOT AL
San Francisco, CA
Tailored care (diabetic) in a warm, supportive community with indoor common areas.
St. Anne's Home- NOT AL reviews
St. Anne's Home- NOT AL images
Kennedy's Rest Manor
San Francisco, CA
Abundant nearby amenities and services (parks, cafes, restaurants, theaters, pharmacies, physicians).
Providence Care - Home Care
San Francisco, CA
Providence Care - Home Care reviews
Providence Care - Home Care images
Providence Care
San Francisco, CA
Prime location with easy access to dining, parks, healthcare, and entertainment nearby.
Providence Place
San Francisco, CA
Attentive staff with personalized care, excellent meals, and a warm, homelike atmosphere with engaging activities.
Providence Place costs
Providence Place reviews
Providence Place images
Pacific Heights Transitional Care Center
San Francisco, CA
Professional, attentive staff delivering personalized care and strong rehabilitation support.
Pacific Heights Transitional Care Center reviews
Pacific Heights Transitional Care Center images
Ivy Park At Cathedral Hill
San Francisco, CA
Beautiful, clean facility with friendly staff, diverse activities, and a convenient SF location.
Ivy Park At Cathedral Hill reviews
Ivy Park At Cathedral Hill images
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Building
