Golden Years In-Home Senior Care - Roseville

Pros

• The staff at Golden Years Home Care is friendly, supportive, and caring.
• Golden Years provides outstanding care that makes clients feel like family.
• Golden Years has some of the most caring caregivers.
• The staff always arrives on time and goes above and beyond.
• Director Ken is amazing and resolves scheduling conflicts quickly.
• Caregiver Brittany and Director Ken make difficult times easier.
• The staff at Golden Years is amazing.
• Golden Years provides excellent care and supportive financial assistance.
• Sarah Ballard delivers prompt, helpful responses and clear guidance.
• Golden Years places compassionate companions who keep clients active and engaged.
• Support staff checks in regularly to ensure expectations are met.
• Golden Years is highly recommended for elder care.

Cons

• Darci was smooth in selling services and quick to take money but refused to refund it when care was canceled per contract.
• A caregiver showed up hung over.
• Their accounting department is offsite, they only communicate by email, and they don't respond to messages.
• They promise one thing and deliver another, focusing on money rather than patient needs, and they lock clients in after signing the contract.
• One reviewer called the experience the worst and unprofessional, alleging they don't train or educate caregivers for special needs and that the company is disappointing.

Review

The collection of testimonials about Golden Years In-Home Senior Care presents a largely warm and overwhelmingly positive portrait of the company. Across many reviews, families describe the staff as friendly, supportive, and truly caring, with the care recipients often "feeling like family." Several accounts emphasize that the caregivers are not only kind but also attentive to daily activities, exercise, and engagement, which contributes to a sense of dignity and well-being for their loved ones. This consistency in warmth and professionalism appears to be a core strength that many families rely on during challenging times.

Care quality and reliability come up repeatedly as standout aspects. Reviewers note that the caregivers are well trained, punctual, and dedicated to going above and beyond. One reviewer highlights a caregiver who ensures a loved one gets exercise and entertainment, while another describes a companion who becomes a regular, reassuring presence three days a week, helping with mobility, activities, and daily care. Several families report that the same staff members become trusted fixtures in their loved ones' lives, delivering continuity of care that supports emotional and physical health as needs evolve - from brief respite needs to longer-term live-in arrangements.

Leadership and communication are frequently praised as well. Ken, described as the director, shows up in multiple positive narratives as someone who is helpful, knowledgeable, and quick to resolve scheduling conflicts. Carrie appears as a steady, supportive presence who guides families through the process "every step of the way." Other names that recur include Sarah Ballard, who provides prompt, professional responses to questions, and Tessa, who is praised for her knowledge and welcoming communication. Reviewers appreciate that the leadership team not only explains costs and options but also assists with related considerations such as VA benefits and cost estimates, making the process feel transparent and manageable.

The company's ability to support families beyond direct caregiving also figures prominently in the reviews. Several comments acknowledge help with finances, contracts, and coordination, highlighting the team's willingness to handle administrative details so families can focus on their loved ones. The sense of a coordinated, "one-stop" approach is reinforced by mentions of respite services and help with transitions, including moving a loved one into an assisted living setting when the time comes. The overarching message is that Golden Years is not just about placing a caregiver but about easing the entire caregiving journey for families.

Many reviewers express deep appreciation for the impact Golden Years has had on their loved ones' quality of life. One account describes how a mother's health and independence were balanced with the support of a loving caregiver and a responsive team; another highlights how a living-in arrangement gradually expanded in response to needs, all while preserving dignity and familiar routines. The recurring theme is that compassionate, personalized attention, combined with reliable scheduling and supportive administration, enables families to navigate aging with less stress and more confidence.

However, not every experience is uniformly positive. A notable portion of the feedback includes specific concerns around financial dealings and contract terms. One reviewer accuses a staff member of aggressively selling services and failing to refund after a cancellation, with additional complaints about a caregiver who allegedly arrived hung over and an accounting department that operates offsite and relies on email communication that sometimes goes unanswered. The reviewer also mentions a substantial deposit and the implication of pursuing legal action to obtain a refund. These points stand out as clear cautions that, for some families, the business and administrative side did not meet expectations, raising questions about refund policies and the handling of cancellations.

Other criticisms focus on perceived misalignment between promises and outcomes, as well as questions about training and readiness for specialized needs. One reviewer describes the worst experience as unprofessional, with a revenue-focused emphasis rather than patient needs, noting contract lock-in and a sense that promised training or preparation was lacking. This perspective contrasts sharply with the otherwise strong consensus on care quality, highlighting the variability that can occur in experiences with in-home care agencies and the importance of thorough vetting, clear contracts, and proactive communication.

Taken together, the testimonials portray Golden Years In-Home Senior Care as a company that many families rely on for compassionate, attentive care and dependable support through complex caregiving journeys. The positive stories emphasize a welcoming, family-like atmosphere, proactive leadership, and tangible benefits in terms of caregiver reliability, patient happiness, and family peace of mind. At the same time, the mixed reviews remind potential clients to review contracts carefully, ask pointed questions about refunds and scheduling, and assess whether the company's administrative practices align with their expectations. For most families, the blend of heartfelt care and professional guidance makes Golden Years a compelling option, even as a few experiences serve as important cautions to proceed with clear, informed conversations.

Parks

• Diamond Oaks Park (0.5 miles)
• Robert L Doyle Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Maidu Regional Park (2.8 miles)
• Johnson-Springview Park (2.9 miles)
• Harry Crabb Park (2.9 miles)
• Veteran's Memorial Park (3.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• Sunset Pharmacy (2.5 miles)
• Rite Aid (2.5 miles)

Restaurants

• Eureka Roseville (1 miles)
• Lazy Dog Restaurant & Bar (1 miles)
• Yard House (1.1 miles)
• Zocalo Fountains (1.1 miles)
• Land Ocean New American Grill (1.2 miles)
• The Cheesecake Factory (1.2 miles)
• Roundhouse Deli (1.2 miles)

Transportation

• Roseville Amtrak (1.1 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (5 miles)
• Panera Bread (5.2 miles)

Theaters

• Regal Ua Olympus Pointe (1.9 miles)
• SMG Rocklin (4.9 miles)

Physicians

• Mary Jammal MD (1.9 miles)
• Sutter Medical Group Offices (2 miles)
• Roseville Internal Medicine (2 miles)
• Shirley S Koon, DO (2.2 miles)
• C. Eric Gage, M.D., FRCS (2.3 miles)
• MeeRa Chong, MD (2.3 miles)
• Gary A Smith MD (2.4 miles)

Hospitals

• Sutter Roseville Medical Center (2.2 miles)
• Sutter Roseville Outpatient I.V. Therapy (2.2 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (2.5 miles)
• Kaiser Permanente Hospital (2.5 miles)
• Kaiser Permanente Labor and Delivery (2.6 miles)