Golden Years In-Home Senior Care - Roseville

Pros

• Golden Years is a fantastic company with flexible scheduling and monthly recognition for employees.
• The staff at Golden Years is amazing, attentive, and caring, delivering outstanding client care.
• Golden Years is a wonderful place to work, with dedicated staff who attend to both client and employee needs.
• Ken and Carrie from Golden Years are compassionate, knowledgeable, and supportive, helping families navigate care.
• Golden Years' caregivers are well trained, punctual, and consistently go above and beyond.
• Golden Years is a dependable home care provider that genuinely cares for clients’ well-being.
• Families and clients highly recommend Golden Years for compassionate, high-quality in-home care.
• Golden Years stands out for its professionalism, personal touch, and commitment to excellent service.

Cons

• The worst experience described as unprofessional, with promises not kept and a focus on money over patient needs, plus clients being locked into contracts.
• They allegedly fail to deliver what was promised after signing a contract.
• Staff are not trained or prepared to meet the special needs of patients.
• The company is said to smooth-talk services but does not refund a cancelled care.
• A caregiver arrived hung over, and the accounting department is offsite with only email communication and no responses.
• A $5,000 deposit was paid for two days of care, and recovering the refund would require attorney involvement.

Review

Golden Years In-Home Senior Care in Roseville is best suited for families who want their loved ones to stay in the familiarity of home while receiving hands-on, responsive support that is coordinated at a high level. The program shines when a senior's daily life hinges on dependable companionship, regular activity, and flexible scheduling delivered by a local team that is willing to go the distance across Roseville. This is a caregiver-first model with a strong emphasis on clear communication between the family, the caregiver, and the agency, making it especially attractive to households seeking continuity, trust, and a personal touch as needs evolve.

That clarity of purpose, however, is not a universal fit. Alternatives should be considered for seniors who require around-the-clock medical oversight or intensive clinical management that a home setting cannot reliably sustain. Families with hard-set budget constraints or a preference for a policy-driven contract with ironclad refund terms may also want to shop around, since a few reviewers describe friction around deposits, cancellations, and refunds. In short, when the need is primarily medical or when a risk-averse stance toward contracts and billing is non-negotiable, it pays to compare with other providers who foreground those elements in their operating model.

The strongest, repeatedly echoed positives center on communication, reliability, and the compassionate temperament of the caregiving team. Clients repeatedly praise prompt responses and consistent availability, with a leadership duo, often cited as Ken and Carrie, who are involved in guiding families through questions, cost estimates, and care planning. Caregivers are described as punctual, attentive, and capable of taking activity briskness, like exercising and engaging a senior, in stride, while remaining respectful and genuinely caring. The agency’s capacity to tailor visits, keep families informed, and provide a sense of “having a partner” rather than a distant service is repeatedly brought forward as a decisive edge.

Another consistent thread is the overall culture and the practical outcomes of care. Families report that the staff feel like an extension of the family, with many describing the care as balanced between the person’s independence and what is needed to maintain safety and enjoyment. The ability to adjust the level of support, from short daily visits to more extensive companionship or even live-in arrangements, as mobility and health change, stands out as a major advantage. Several reviews highlight the stability of the scheduling process and the care team’s willingness to check in with families to ensure expectations remain aligned, which reduces stress during transitions and crises.

Nevertheless, there are legitimate cautions to balance against those strengths. A minority of reviews voices concerns about non-core issues: a perceived emphasis on financial transactions over patient needs, a costly upfront deposit, and a few reports of suboptimal experiences in terms of scheduling or caregiver readiness. One account describes a refund dispute after care cancellation, accompanied by a caregiver who arrived with questionable judgment, and limited responsiveness from the accounting side. Another reviewer notes an experience where communication occurred primarily by email and without timely resolution, prompting consideration of a stronger, more explicit contract and escalation path. While these voices are outliers relative to the bulk of feedback, they cannot be dismissed when weighing risk.

Those concerns, however, do not erase the tangible benefits experienced by most families. The pro-portfolio remains compelling: quick access to guidance on care options, detailed cost information including availability of VA benefits, and an integrated process that can smoothly pivot from in-home care to more intensive support or to a transition into an assisted living setting when the time comes. The leadership’s practical approach, coupled with references who describe the agency as dependable, compassionate, and knowledgeable, helps families feel protected through the practical and emotional rhythms of elder care. When the needs are primarily about staying home with reliable companionship, the positives tend to compound, delivering real peace of mind.

The practical verdict is clear: Golden Years In-Home Senior Care should be at the top of the short list for families prioritizing in-home support with a strong emphasis on personal connection and proactive communication. It is a strong choice for those who value a high level of access to a responsive team, the ability to tailor and scale services, and a culture that treats care as a relationship rather than a transaction. Prospective clients should, however, enter with a clear understanding of the contract framework and the refund policy, insist on a concrete care plan, and request a stable point of contact for scheduling and problem-solving. To mitigate risk, request evidence of caregiver training relevant to the elder’s specific needs, confirm the availability of backup coverage, and ask for a transparent, written outline of fees before any deposit is made. In the right circumstances, Golden Years offers a practical, compassionate pathway to aging at home with the reassurance of experienced guidance and a committed team.

Parks

• Diamond Oaks Park (0.5 miles)
• Robert L Doyle Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Maidu Regional Park (2.8 miles)
• Johnson-Springview Park (2.9 miles)
• Harry Crabb Park (2.9 miles)
• Veteran's Memorial Park (3.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• Sunset Pharmacy (2.5 miles)
• Rite Aid (2.5 miles)

Restaurants

• Eureka Roseville (1 miles)
• Lazy Dog Restaurant & Bar (1 miles)
• Yard House (1.1 miles)
• Zocalo Fountains (1.1 miles)
• Land Ocean New American Grill (1.2 miles)
• The Cheesecake Factory (1.2 miles)
• Roundhouse Deli (1.2 miles)

Transportation

• Roseville Amtrak (1.1 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (5 miles)
• Panera Bread (5.2 miles)

Theaters

• Regal Ua Olympus Pointe (1.9 miles)
• SMG Rocklin (4.9 miles)

Physicians

• Mary Jammal MD (1.9 miles)
• Sutter Medical Group Offices (2 miles)
• Roseville Internal Medicine (2 miles)
• Shirley S Koon, DO (2.2 miles)
• C. Eric Gage, M.D., FRCS (2.3 miles)
• MeeRa Chong, MD (2.3 miles)
• Gary A Smith MD (2.4 miles)

Hospitals

• Sutter Roseville Medical Center (2.2 miles)
• Sutter Roseville Outpatient I.V. Therapy (2.2 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (2.5 miles)
• Kaiser Permanente Hospital (2.5 miles)
• Kaiser Permanente Labor and Delivery (2.6 miles)