Family Matters In-Home Care - Roseville, CA

Pros

• The company sets the standard for home health on both sides of the spectrum.
• The company cares about both its clients and its employees.
• The company focuses on the health of the whole individual.
• A culture of care distinguishes the company as great.
• Family Matters is a remarkable, dependable, and kind-hearted caregiving agency.
• Staffing coordination is impressive.
• The company coordinates staff to keep clients at home.
• The company has wonderful communication.
• The staff are well-loved by clients and provide consistent support.
• The company matches caregivers to clients' needs and personalities.
• The care team is passionate about serving seniors and ensuring family confidence.
• The service is outstanding and highly recommended.

Cons

• Sad to see this company decline into chaos.
• Too bad they don't do childcare.

Review

This company stands out in the home health arena by weaving a genuine culture of care into every interaction. Across the spectrum of services, the emphasis is on the health of the whole person - body, mind, and spirit - and on treating both clients and employees with respect, kindness, and real attention. Many reviewers describe a standard that feels higher than everyday home care, a kind of ethos that makes care feel personal and deeply humane rather than transactional. The result is a trust and reliability that homeowners and families come to depend on when they invite caregivers into their living spaces.

From the moment families reach out, the experience tends to feel smooth, well-coordinated, and efficient. One recurring theme is how quickly they respond and how effectively they mobilize resources to get a case opened and staffed. Reviewers recount signs of seamless onboarding, quick visits to assess needs, and a coordinated effort to place the right staff in the home so that a loved one can remain at home rather than being admitted to the hospital. The sense of "we've got your back" permeates these accounts, with a clear focus on communication and ongoing support that helps families feel confident about the care plan.

The personal touch is underscored by stories of care that extend beyond basic tasks to emotional and logistical support. Families describe moments when caregivers and care managers provided not only essential personal care but also unwavering companionship and advocacy during stressful times. Several accounts highlight transitions from hospital or ICU back home, where the caregivers offered steady, knowledgeable support that helped families regain a sense of normalcy and manage appointments, medications, and daily routines. The care team is repeatedly praised for making families feel that their loved one's needs are understood and prioritized, which in turn lifts a heavy burden from anxious relatives.

Key leaders and frontline coordinators are frequently named as instrumental to the positive experiences. Jill, who is often cited as the first point of contact, earns appreciation for clear explanations of services and thoughtful introductions to caregivers who fit a person's needs and personality. Scott appears as a compassionate care manager who is described as empathetic, responsive around the clock, and adept at matching Mom with caregivers who are not only capable but also kind and dependable. Other caregivers, like Aarica, Ashley, and Rebecca, are repeatedly described as professional, gentle, and integral to the sense of family the company cultivates. The occasional use of a dedicated app - the Family Room - helps families stay informed and involved in the care plan, reinforcing transparency and collaboration.

Long-term relationships are a strong thread in these reviews. Families speak of caregivers who become like family and of providers who show up consistently for unusual or demanding schedules. Some accounts trace back to experiences spanning many years, noting how Jill or the care team continues to refine matches until the fit is perfect. There is a sense of continuity and reliability that resonates with families who depend on steady, respectful care for parents or spouses as they age. The company's ability to adapt to different needs and to coordinate layers of support is highlighted as a real strength that sets them apart from other agencies.

There are especially moving moments when families describe how the care team navigated difficult realities - such as terminal diagnoses or care during the COVID era - with sensitivity and professionalism. In one instance, a family facing a terminal health condition received compassionate, timely help from Aarica, with staff who respected schedules and kept doctors' appointments aligned with care needs. A reviewer who spoke of aging parents in their 90s emphasized the unwavering dedication to maintaining home life, noting that caregivers were consistently able to meet even unusual or demanding hours and that Jill remained hands-on throughout the process. The overarching message is that love, dignity, and person-centered care are not afterthoughts but central to every engagement.

While the overall sentiment is overwhelmingly positive, one reviewer acknowledged a shift toward chaos, suggesting that the company has faced challenges that disrupted the ideal experience some had come to expect. That perspective serves as a reminder that even highly regarded providers must continuously adapt to evolving circumstances, staffing realities, and changing family expectations. Additionally, there is a lighthearted reminder from another comment that this agency specializes in home care and does not offer childcare, a distinction some families realize only after exploring options. Taken together, the reviews depict a landscape of deeply appreciative families who repeatedly praise the organization for its dedication to holistic health, compassionate staffing, and a collaborative approach to in-home care.

In sum, the collective voice of these testimonials paints a picture of a caregiving organization that many families come to rely on with confidence. They are described as reliable, well-coordinated, and profoundly caring - consistent in staffing, responsive in communication, and committed to treating loved ones with the full respect they deserve. The combination of strong leadership, thoughtful caregiver matching, and a culture that prioritizes the family as a partner in care creates a powerful arrangement: a network that feels like an extension of the family itself. For many, this is the standard for in-home care - and a source of relief and gratitude during challenging times.

This part of Roseville, California offers a convenient and vibrant community for senior living. With several parks nearby, such as Diamond Oaks Park and Maidu Regional Park, residents can enjoy outdoor activities and gatherings with friends and family. There are also numerous pharmacies within a short distance, making it easy to access necessary medications and healthcare services. Additionally, the area boasts a variety of dining options, including Eureka Roseville and The Cheesecake Factory, providing plenty of choices for delicious meals. For transportation needs, Roseville Amtrak is close by for easy travel. In terms of medical care, there are reputable physicians and hospitals in the vicinity like Sutter Medical Group Offices and Sutter Roseville Medical Center. Overall, this neighborhood offers a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable and enjoyable living environment.

Parks

• Diamond Oaks Park (0.5 miles)
• Robert L Doyle Park (2.4 miles)
• H. C. Elliott Park (2.8 miles)
• Maidu Regional Park (2.8 miles)
• Johnson-Springview Park (2.9 miles)
• Harry Crabb Park (2.9 miles)
• Veteran's Memorial Park (3.4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• Sunset Pharmacy (2.5 miles)
• Rite Aid (2.5 miles)

Restaurants

• Eureka Roseville (1 miles)
• Lazy Dog Restaurant & Bar (1 miles)
• Yard House (1.1 miles)
• Zocalo Fountains (1.1 miles)
• Land Ocean New American Grill (1.2 miles)
• The Cheesecake Factory (1.2 miles)
• Roundhouse Deli (1.2 miles)

Transportation

• Roseville Amtrak (1.1 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (2.6 miles)
• Starbucks (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (5 miles)
• Panera Bread (5.2 miles)

Theaters

• Regal Ua Olympus Pointe (1.9 miles)
• SMG Rocklin (4.9 miles)

Physicians

• Mary Jammal MD (1.9 miles)
• Sutter Medical Group Offices (2 miles)
• Roseville Internal Medicine (2 miles)
• Shirley S Koon, DO (2.2 miles)
• C. Eric Gage, M.D., FRCS (2.3 miles)
• MeeRa Chong, MD (2.3 miles)
• Gary A Smith MD (2.4 miles)

Hospitals

• Sutter Roseville Medical Center (2.2 miles)
• Sutter Roseville Outpatient I.V. Therapy (2.2 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (2.5 miles)
• Kaiser Permanente Hospital (2.5 miles)
• Kaiser Permanente Labor and Delivery (2.6 miles)