Information last verified:
1533 East Highland Avenue, Redlands, CA 92374
For more information about senior living options: (844) 490-3973
Highland Care Center is described as a great facility where residents make progress in mobility. The staff are friendly, caring, and attentive. Veronica G. consistently helps residents and demonstrates genuine care. Veronica and other wonderful nurses make the center feel like a home away from home. Jessica, the admissions coordinator, is lovely, nice, and professional. The facility is very clean and the staff are super helpful. The CNA and nursing staff are dedicated, knowledgeable, and kind. The center offers on-site physical therapy and occupational therapy. The admissions process with Brianna is seamless and compassionate. The activities staff, especially Jessica from activities, go above and beyond to brighten residents’ days. The facility is immaculate, well maintained, and free of unpleasant odors. The environment is safe and welcoming for residents and families.
The care is described as inconsistent because staff rotate in and out, with many being new and inexperienced. There are claims of safety lapses, including bed rails not being used for fall risks and patients falling. The facility is accused of neglect and failure to maintain hydration and nutrition, leading to deterioration. Administration is accused of deceit and retaliation, including fabricating a dog bite incident to ban family visits. Medication errors and unindicated drugs were reported, compromising patient safety. Understaffing and management prioritizing cost over patient care allegedly result in poor service and unanswered calls. The facility is described as filthy and unsanitary, with dirty showers and unclean rooms. Repeated COVID-19 outbreaks and lockdowns were criticized as overly harsh and isolating families.This Redlands community is best suited for families pursuing post-acute rehab and short-term recovery where clean surroundings, approachable frontline staff, and a hands-on rehabilitation program can drive real mobility gains. It works well for residents who can benefit from daily PT and OT, attentive assistive care from CNAs, and a community with regular activity programs that keep a recovery-focused routine intact. The draw here is a warm, homey feel paired with visible hands-on care from nurses and aides who connect with residents and families. It is less ideal for those whose loved one needs highly specialized, continuous medical management or consistent, hospital-grade oversight. For medically complex patients, where lapses in monitoring could have serious consequences, alternatives with steadier, more predictable physician and nursing coverage should be considered.
Those weighing alternatives should flag residents who require around-the-clock, highly coordinated medical oversight, or whose care plans hinge on razor-thin tolerances for staffing gaps, miscommunications, or administrative missteps. Families who cannot be present regularly to advocate on the spot may encounter uneven care, especially on nights and weekends when staff levels can drift. If there is a history of significant medication errors, dialysis or wound-care needs, or a pattern of delayed response to call bells, a different facility, one with stronger governance, higher staffing ratios, and transparent, accountable leadership, becomes a prudent default. In short, this community rewards families willing to stay actively involved and to press for consistent, proactive care.
The strongest operating pro appears to be the rehab and daily caregiving engine. A substantial cohort of staff members are described as genuinely caring, with many nurses, CNAs, and therapists earning praise for their competence, patience, and willingness to go the extra mile. Cleanliness and a well-maintained environment consistently surface as positives, reinforcing a sense of safety and dignity for residents. The presence of in-house PT and OT, plus specialized wound-care capability in some accounts, translates into tangible progress for residents focused on mobility and wounds. Admissions processes are often flagged as smooth, with coordinators who communicate well and reduce friction at a stressful time. When the rehab team aligns and staffing is steady, the facility can deliver meaningful improvements that families notice and appreciate.
But the cons in the collective voice are hard to ignore and cannot be papered over. Several reviewers recount inconsistent care tied to rotating or under-staffed shifts, with the result that care quality can swing from day to day. Complaints about hydration, warmth, and timely assistance paint a picture of a setting where basic comfort, ice water on the cart, blankets, or prompt help, depends on who is on duty. Medication errors and unclear documentation appear in some narratives, accompanied by frightening anecdotes of missed alerts, delayed responses, and, in extreme cases, near-critical medical events. The underlying theme is that administrative gaps and staff turnover can undermine the very benefits the rehab program promises.
Combining insights from the positive and negative threads yields a practical, caution-forward stance. When the rehab mission is supported by stable, well-supervised staff and a culture of proactive communication, the facility can be a strong fit for short-term recovery: residents regain function, the environment stays sanitary, and families feel reassured by attentive hands-on care and the availability of PT/OT and wound care. However, when staffing becomes inconsistent, or when leadership signals a tolerance for lapses in basic care or safety protocols, those gains can unravel quickly. Families should enter with a clear plan for ongoing advocacy, regular family check-ins, and specific performance expectations so care quality remains aligned with rehabilitation goals rather than dipping into reactive mode.
For families facing a decision, practical next steps are concrete. Ask for current staffing ratios on the units, and request a designated point person for the care plan with weekly updates. Request live demonstrations of call-light response or a tour during a shift where frontline staff are visible, not just during calmer periods. Review the wound-care and rehab schedules to confirm that therapy intensity matches the resident’s goals and that progress notes are timely and transparent. Inspect hydration routines, room temperature controls, and the availability of blankets and clothing, because comfort and dignity are non-negotiable. Finally, compare this community’s trajectory with nearby options that offer hospital-affiliated rehab or higher nurse-to-patient ratios, especially for residents whose medical needs extend beyond rehabilitation into complex chronic care. The choice should hinge on whether consistent medical oversight and staffing stability can be guaranteed while preserving the rehab strength that is clearly present.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Christopher Ridge in Redlands, CA is a board and care home that offers a comfortable and supportive living environment for seniors. The community provides various amenities to enhance the residents' experience, including a spacious dining room for communal meals, fully furnished living spaces, beautiful garden areas, and housekeeping services to ensure a clean and tidy environment. Additionally, Christopher Ridge offers move-in coordination services to ease the transition for new residents.
The community also prioritizes connectivity and convenience by providing telephone services and Wi-Fi/high-speed internet access throughout the premises. This allows residents to stay connected with loved ones or engage in online activities at their leisure.
Care services offered at Christopher Ridge include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure seamless communication and support for residents' medical needs. Special attention is given to individuals with diabetes through specialized meal planning and diet management.
Residents can enjoy delicious meals prepared by the community's culinary team, who cater to special dietary restrictions to accommodate various needs. Medication management is also available to promote health and well-being.
In terms of transportation, Christopher Ridge arranges for medical transportation as well as transportation to doctors' appointments for added convenience.
To enrich the residents' social lives and promote engagement, scheduled daily activities are organized within the community. These activities provide opportunities for interaction, entertainment, and stimulation tailored to individual preferences.
Located in Redlands, CA, Christopher Ridge benefits from its proximity to numerous amenities. With 8 cafes, 2 parks, 9 pharmacies, 18 physicians, 21 restaurants, 4 places of worship nearby, there are plenty of options for recreation, dining out or seeking medical care within a short distance. Additionally, having 2 theaters and 2 hospitals nearby further enhances accessibility to cultural events or comprehensive healthcare services.
Overall, Christopher Ridge offers an inviting atmosphere where seniors can receive top-notch care while enjoying various amenities and nearby conveniences, ensuring a comfortable and fulfilling living experience.
Christopher Ridge is located at 1533 East Highland Avenue, Redlands, CA 92374 in San Bernardino County, California
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