1533 East Highland Avenue, Redlands, CA 92374
For more information about senior living options: (844) 490-3973
The facility was described as immaculate, well maintained, and clean. The staff were consistently warm, friendly, and knowledgeable. In-house physical therapy and occupational therapy were available and praised. Activities staff, particularly Jessica, were noted for going above and beyond to engage residents. The staff were described as reassuring to families and providing exceptional, individualized care. The facility was regarded as night-and-day better than other rehab options. Nurses and CNAs were described as respectful, caring, and capable. The staff were helpful in arranging respite care and assisting families. Families reported finding peace leaving a loved one at the facility due to the care provided.
The facility is described as a "holding center" where loved ones die with little accountability. Staffing is inexperienced and inconsistent, with many nurses described as trainees rather than seasoned professionals. Residents are not adequately hydrated, receiving fluids only at meals, leading to dehydration. Rehab is portrayed as insufficient, with only 30 minutes of therapy three times a week, unlikely to yield meaningful improvement. A roommate with Parkinson's could not hold a cup and appeared inadequately cared for (cold, under-warmed, poorly supervised). There were multiple medication errors, including giving sedatives at the wrong time, doubling Xanax, and administering unindicated Creon. Administration is accused of deceit and retaliation against families, including fabricating incidents and lying about complaints. A near-fatal incident occurred due to neglect, with severe dehydration, respiratory distress, unresponsiveness during emergencies, and lack of basic safety equipment (no AED on-site).There is a troubling pattern that threads through several accounts of Highland Care Center, a pattern that alternates between moments of warmth, cleanliness, and well-meaning effort, and episodes of neglect, miscommunication, and what many families describe as life-threatening oversights. Some reviewers praise the facility for its bright, clean environment, friendly staff, and the presence of rehabilitation services like physical and occupational therapy on site. They note that the staff can be caring, patient, and genuinely invested in trying to help their loved ones recover, and they highlight individual comfort touches - pleasant rooms, a welcoming atmosphere, and attendants who go out of their way to reassure families. In those views, Highland Care Center feels like a place where a patient can feel seen and treated with kindness, at least at the level of personal interaction.
But alongside these positive notes runs a starkly different current - a critique that centers on hydration, timely medical attention, and the overall adequacy of care for medically fragile residents. One family member recounts a harrowing sequence in which a husband, already in compromised health, was left without fluids on the rolling cart beside his bed - even after daily reminders and attempts to replenish hydration. The account details a repeated scene: the same lack of fluids observed again the following evening, followed by delirium and a frantic plea of "Help Me!" when the paramedics arrived. According to the reviewer, the patient did not know his own name by the time he reached the hospital. The account emphasizes dehydration and very high ammonia levels as central culprits, suggesting that a lack of accessible fluids and insufficient observation contributed to a rapid decline. The hospital later revived him, but only after two days of severe deterioration, a testament, the reviewer asserts, to the severity of the condition and the consequences of dehydration.
A related and emotionally jarring claim concerns how decisions about resuscitation are presented and perceived. The reviewer argues that signing a "do not resuscitate" order can be mischaracterized as a way to "release them from liability," and they urge families not to sign hastily - especially when the patient might still be able to communicate distress or when a decline could be the result of something as treatable as dehydration or infection. The narrative contrasts the Highland Care Center experience with a hospitalization at Loma Linda Hospital, where the patient reportedly received aggressive intervention that led to revival and stabilization, reinforcing the sense that timely, transparent communication and aggressive treatment matter deeply in these circumstances.
Another thread in the reviews paints Highland Care Center as a hub of rotating, youthful staff who may be well-meaning but are not always seasoned or consistent. One reviewer describes the facility as a "holding center" rather than a steady home for long-term recovery, a place where staff rotate in and out and where patients can feel like they belong to a revolving door rather than a steady, well-coordinated care team. The implication is that without a stable, experienced cadre of nurses, aides, and therapists, patients can fall through gaps in hydration, warmth, or attention to changes in their condition. The reviewer notes the practical realities of care: if a patient cannot lift a cup or use a straw, hydration becomes a challenge unless a vigilant advocate is present. The account highlights basic comforts - socks, blankets, warmth, and companionship - as essential elements of care that should not be overlooked, especially for frail, elderly residents.
Amid these cautions, some reviews recount genuinely positive experiences within the same facility. There are accounts of compassionate nurses in training who go the extra mile, and of CNAs who are described as respectful and caring. Specific staff are called out by name: Jessica in activities, who brings music and cheer to residents; CNAs like Liliana (noted for red hair) and another Jessica (noted for blonde hair) who are praised for their kindness and attentiveness. Several reviewers commend the nursing staff and the overall cleanliness of the building, and one account from an ER nurse with extensive experience offers a strong endorsement: the facility is "immaculate, caring, communicative," with rehabilitation services in-house and a sense that staff genuinely work to support residents and their families. In these voices, Highland Care Center emerges as a place with capable professionals, clean surroundings, and moments of meaningful, patient-centered care.
Yet the most chilling narrative among the accounts is a story several readers would rather not confront. A family describes their mother's severe respiratory distress and the nursing staff's failure to take the condition seriously, culminating in emergency transfer to the hospital where double pneumonia and a significant fluid buildup were diagnosed. The family alleges retaliation after a 911 call, including a false dog-bite incident intended to bar the family dog from visiting. They claim a pattern of deceit by administrators and a string of medication errors that included administering sedatives at inappropriate times, doubling up doses of anxiolytics, and giving an unindicated pancreatic enzyme. The culmination of these events, according to the reviewer, was a critical decline that led to septic shock and MRSA-related pneumonia, an ICU admission, and a life-threatening sequence. The account casts a long shadow over the center's governance and safety culture, suggesting that protecting itself from scrutiny took precedence over patient safety.
Taken together, the collection of experiences at Highland Care Center presents a complex portrait. On one hand, the facility earns praise for cleanliness, friendly and compassionate individuals, and integrated rehabilitation services that can aid recovery and provide peace of mind for families. On the other hand, there are grave warnings about hydration failures, inconsistent staffing, insufficient transparency, and potential medication and safety errors that can have catastrophic consequences. The stories urge families to remain vigilant, to be present, and to advocate assertively for their loved ones - checking carts for water and ice, requesting timely assessments, ensuring warmth and comfort, and demanding clear communication about changes in condition or treatment plans. For some residents and their families, Highland Care Center represents a place of trust and progress; for others, it is a stark reminder that good intentions must be matched by rigorous, consistent care and robust safety protocols.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Christopher Ridge in Redlands, CA is a board and care home that offers a comfortable and supportive living environment for seniors. The community provides various amenities to enhance the residents' experience, including a spacious dining room for communal meals, fully furnished living spaces, beautiful garden areas, and housekeeping services to ensure a clean and tidy environment. Additionally, Christopher Ridge offers move-in coordination services to ease the transition for new residents.
The community also prioritizes connectivity and convenience by providing telephone services and Wi-Fi/high-speed internet access throughout the premises. This allows residents to stay connected with loved ones or engage in online activities at their leisure.
Care services offered at Christopher Ridge include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure seamless communication and support for residents' medical needs. Special attention is given to individuals with diabetes through specialized meal planning and diet management.
Residents can enjoy delicious meals prepared by the community's culinary team, who cater to special dietary restrictions to accommodate various needs. Medication management is also available to promote health and well-being.
In terms of transportation, Christopher Ridge arranges for medical transportation as well as transportation to doctors' appointments for added convenience.
To enrich the residents' social lives and promote engagement, scheduled daily activities are organized within the community. These activities provide opportunities for interaction, entertainment, and stimulation tailored to individual preferences.
Located in Redlands, CA, Christopher Ridge benefits from its proximity to numerous amenities. With 8 cafes, 2 parks, 9 pharmacies, 18 physicians, 21 restaurants, 4 places of worship nearby, there are plenty of options for recreation, dining out or seeking medical care within a short distance. Additionally, having 2 theaters and 2 hospitals nearby further enhances accessibility to cultural events or comprehensive healthcare services.
Overall, Christopher Ridge offers an inviting atmosphere where seniors can receive top-notch care while enjoying various amenities and nearby conveniences, ensuring a comfortable and fulfilling living experience.
Christopher Ridge is located at 1533 East Highland Avenue, Redlands, CA 92374 in San Bernardino County, California
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