Eldercare Insurance Svc Inc

Pros

• Becky Brewer was extremely helpful with Medicare needs.
• The agents are amazing and the brokerage team is super helpful and knowledgeable.
• Eldercare definitely goes above and beyond to make sure customers are taken care of.
• The onboarding team and procedures seem well thought out.
• Ongoing training is current with changes and provides good follow-up.
• Steve Brooks with Eldercare is knowledgeable, always available, and helps clients make the right choices.
• Great staff, very helpful.
• Great service, very knowledgeable and helpful.
• The staff are helpful, kind, and polite.
• Eldercare is a wonderful place to learn and expand.
• This organization strives to provide top-notch service and reliable support.
• Kenny and Glenda Barton found Eldercare to give peace of mind and guidance.
• The friendly staff is a nice resource for seniors.
• Eldercare is proactive and makes being an agent enjoyable; they are quick to help and go the extra mile.

Cons

• Larry Chism experienced about a $100 monthly premium increase and stated he would cancel his policy.
• A reviewer expressed suspicion that Eldercare would not provide written information for a Medicare supplement policy and pressured for signup over the phone without showing the policy.
• A reviewer reported a supposed Eldercare agent in Mid Michigan calling from an unregistered number, implying government involvement, and avoiding return calls after contact.
• A reviewer described difficulty contacting the company: the Google-listed number leads to a long directory with no explanations, extensions go to voicemail, and inquiries received no replies.
• A reviewer advised others not to deal with Eldercare, claiming they may be a scam or negligent about use of their name in scams.

Review

A steady thread running through the feedback about Eldercare Insurance Services is a strong appreciation for how the team treats clients and prospects. The company is frequently described as helpful, knowledgeable, and responsive, with Becky Brewer singled out for repeatedly going above and beyond when it comes to Medicare needs. Several reviews highlight the overall quality of the agents and the brokerage team, noting that they are not only friendly and courteous but also well-informed. The sentiment is that Eldercare is a reliable resource for seniors who are navigating Medicare and related insurance options, with many customers speaking to the personal care and attention they received.

Another recurring theme is transparency and a well-structured approach to engagement. Reviewers praise Eldercare for being transparent in its dealings and for a contract that is perceived as fair and clear. People who are new to the organization also comment positively on the onboarding process, describing it as thoughtful and well-organized. Ongoing training for staff is cited as current and effective, with some reviewers pointing to proactive follow-up as a hallmark of the experience. A testimonial from a financial professional who has joined Eldercare in an agent capacity notes the onboarding and ongoing training as especially strong, reinforcing the impression that the organization values consistent, up-to-date knowledge and professional development.

The guidance provided by Eldercare staff to clients turning sixty-five is a standout in the reviews. Steve Brooks, in particular, is described as a dependable guide who explained the options, weighed pros and cons, and remained available to answer questions. Clients credit him with helping them make informed decisions that align with their needs, underscoring the impression that Eldercare emphasizes clear communication and personalized support. This sentiment is echoed by other reviews that emphasize staff accessibility, knowledgeable explanations, and a commitment to ensuring that clients feel confident in their choices.

Beyond individual agents, several reviews characterize Eldercare as a solid insurance partner with a broad network. References to Medigap, whole life policies, and Medicare supplement plans point to a wide array of products and relationships with more than 30 carriers, which some reviewers frame as an industry leadership position. The presence of independent endorsements, including mentions of industry professionals and satisfied customers, reinforces the idea that Eldercare is seen as a comprehensive resource for senior insurance needs, capable of guiding people through complex decisions with confidence.

Not all feedback is unreservedly positive, however. A few reviews raise concerns about written documentation and accountability. One reviewer recounts a suspicion that a Medicare supplement policy was being pushed without written materials to review, emphasizing the importance of having written policy details before signing. Another reviewer reports encountering a potentially fraudulent interaction - a caller posing as from Eldercare, using an unregistered number and asking for a home visit - plus difficulty reaching the company's listed contact points. These voices remind readers that, as with any organization operating in a field as important and sensitive as senior health insurance, vigilance and due diligence are essential, and customers should request formal documentation and verify communications through official channels.

There is also a concrete case of price change that prompted action. A long-standing client described a noticeable monthly premium increase of around $100, triggering their decision to cancel the policy. This reminder highlights a reality in the insurance space: costs and plan details can change, and it can be important for clients to review their plans periodically, understand what is covered, and assess whether the policy continues to meet their evolving needs and budget. It serves as a practical counterpoint to the otherwise overwhelmingly positive feedback, illustrating that even well-regarded firms must manage pricing dynamics and customer expectations carefully.

Taken together, the collection of reviews paints a largely favorable portrait of Eldercare Insurance Services. Clients frequently point to a helpful, knowledgeable staff - led by dedicated professionals like Becky Brewer and Steve Brooks - who strive to clarify options, provide transparent information, and support clients through the Medicare decision-making process. The organization's onboarding, ongoing training, and broad product mix are cited as strengths, contributing to a sense of trust and reliability. At the same time, a handful of reviews call for caution around written documentation, verification of communications, and awareness of potential scams, underscoring the importance of requesting written policy details, confirming official contact methods, and staying informed about any price changes. For prospective clients, the message is clear: Eldercare appears to offer substantial expertise and a client-centered approach, but as with any senior insurance decision, it pays to verify details in writing and stay vigilant about communications.

Transportation

• Long Beach Airport (LGB) (0.8 miles)
• Komar Aviation Group (1 miles)
• Metro - Willow Street Station (2.5 miles)
• Port Of Long Beach (5.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.4 miles)
• Bopomofo Cafe (4.9 miles)
• Starbucks (5 miles)
• Starbucks (6.6 miles)
• Starbucks (8.8 miles)
• Starbucks (9.3 miles)

Restaurants

• In-N-Out Burger (2.2 miles)
• Falcon (3.1 miles)
• McDonald's (3.3 miles)
• In-N-Out Burger (3.9 miles)
• Yard House (4.1 miles)
• Hooters (4.1 miles)
• Chick-Fil-A (4.4 miles)

Hospitals

• VA Long Beach Healthcare System (2.6 miles)
• Kaiser Permanente Hospital (7.8 miles)
• Rancho Los Amigos National Rehabilitation Center (8.4 miles)
• PIH Health Hospital (8.8 miles)
• Kindred Hospital Westminster (9.2 miles)
• Department of State Hospitals (9.3 miles)
• Martin Luther King Jr / Drew Medical Center (9.7 miles)

Parks

• Bixby Park (3.1 miles)
• Bluff Park (3.2 miles)
• Rainbow Lagoon Park (3.9 miles)
• Rossmoor Park (4 miles)
• Shoreline Aquatic Park (4.2 miles)
• Cerritos Regional County Park (5.8 miles)
• Shadow Park Hoa (6 miles)

Places of Worship

• Saint Hedwig Catholic Church (4.4 miles)
• Cottonwood Church (5.4 miles)

Theaters

• Harkins Theatres Cerritos 16 (4.8 miles)
• AMC Norwalk 2 (8.5 miles)

Physicians

• Paramount Physicians (5.4 miles)
• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (6.1 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (8.6 miles)
• Harbor Ucla Medical Center - David Durkovich Do (8.7 miles)