Pacific Palms Healthcare

Pros

• The staff at Pacific Palms is very attentive and caring, ensuring that residents are well taken care of.
• There is excellent communication from the social workers, who keep families informed about their loved ones' well-being.
• Residents enjoy a variety of activities that help keep them engaged and entertained.
• The facility is well-maintained and clean, creating a pleasant environment for residents.
• The dietary needs of each resident are met with personalized meal options that vary regularly.
• Staff members display exceptional support and encouragement, especially in difficult situations, showing great patience with residents facing challenges like dementia.
• Families appreciate the kindness and helpfulness of the administration in addressing concerns related to care and safety.
• The nursing staff is described as friendly and caring, contributing to positive experiences for both residents and their families.

Cons

• The facility is described as dingy, smelly, and filthy upon arrival, with unclean rooms and inadequate hygiene standards.
• There is a lack of sufficient staff to attend to patients' needs promptly, leading to delayed assistance for seniors.
• Some residents are reportedly left without proper attention during meal times, with trays dropped off rather than being served.
• A specific case highlighted that a resident was placed in soiled diapers due to staff negligence and laziness.
• Concerns were raised about the staff's apparent indifference and lack of care for the residents, with some seeming more focused on receiving paychecks than providing quality care.
• Complaints include missing personal belongings, indicating a lack of respect for residents' property.
• The overall atmosphere of the facility is perceived as dark and dreary, contributing to a negative experience for both residents and visitors.
• There are reports of inadequate communication from medical staff regarding residents' health issues, leading to delays in necessary medical attention and treatment.
• A former resident mentioned dissatisfaction with the food quality, describing it as bland and lacking variety.
• The facility has been deemed unsafe by some reviewers due to poorly equipped beds that can result in falls among patients.

Review

Pacific Palms Healthcare has garnered a mixed bag of reviews from families of residents, highlighting both positive experiences and stark criticisms. Many families express their gratitude for the compassionate care that their loved ones receive in this facility. The staff's attentiveness and dedication to the well-being of residents are frequently praised; they go above and beyond to ensure that the residents' needs are met. Family members appreciate the wide array of activities available to engage residents and promote a vibrant community atmosphere, while also noting the excellent physical therapy and exercise programs offered at Pacific Palms. Moreover, reviewers have positively mentioned that the facility is well-maintained, clean, and provides quality meals tailored to individual dietary needs.

Effective communication with social workers has been a notable highlight for many families. Regular updates keep relatives informed about their loved ones' conditions and any necessary interventions. A family member shared their positive experience during the COVID-19 pandemic when in-person visits were restricted; they felt reassured by consistent communication from staff about their loved one's health status. This level of engagement seems to create an environment where families feel connected despite physical barriers, which is especially important in sensitive situations involving long-term care or rehabilitation.

However, not all feedback is as glowing. Several reviews depict alarming scenarios concerning neglectful care at Pacific Palms Healthcare. Some family members describe distressing experiences involving inadequate staffing levels leading to delayed responses to patients’ needs. Reports indicate that some residents were left unattended for long periods or received minimal assistance during meal times—merely having food dropped off without further support or interaction from caregivers. Such discrepancies serve as a stark contrast to other accounts praising staff professionalism and attentiveness.

Concerns have also been raised regarding cleanliness and room conditions upon arrival at the facility. One reviewer recounted a disturbing experience where their loved one was placed in an unkempt room with dirty linens and personal items left behind by previous residents, questioning whether proper sanitation protocols were being followed consistently across the board. These types of negative impressions can significantly impact families' overall confidence in the quality of care being provided.

The emotional toll on family members dealing with dementia or cognitive impairments affects how they perceive care quality as well. Instances have been reported where staff appeared overwhelmed or lacked adequate training in handling challenging behaviors associated with dementia, leaving both residents and family members feeling frustrated and unsupported during critical moments.

Despite these contrasting reviews, there are instances where individuals shared downright positive experiences during stays at Pacific Palms Healthcare—praising aspects like thorough cleaning routines, competent nursing staff, and an overall caring environment created by healthcare professionals who genuinely want what’s best for their patients. Yet some reviewers still noted minor grievances like bland meal options but felt comforted knowing efforts were made towards thorough cleaning schedules.

In conclusion, Pacific Palms Healthcare presents itself as a facility with diverse experiences reflecting various elements of long-term care dynamics—from heartfelt testimonials praising compassion shown by dedicated staff members to serious concerns about safety standards, cleanliness issues, staffing shortages affecting patient-care ratios resulting directly impacting daily operations within its walls—the overarching message remains that potential clients should thoroughly assess recent reports before making decisions regarding short-term rehabilitation or long-term residency for themselves or loved ones alike in order determine best suited arrangements according specific needs unique circumstances involved therein.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Rite Aid (2 miles)

Parks

• Bluff Park (1.3 miles)
• Bixby Park (1.6 miles)
• Rainbow Lagoon Park (2.7 miles)
• Shoreline Aquatic Park (3 miles)
• Rossmoor Park (4.2 miles)
• Cerritos Regional County Park (6.9 miles)
• Shadow Park Hoa (7.2 miles)

Hospitals

• VA Long Beach Healthcare System (1.5 miles)
• Kindred Hospital Westminster (8.7 miles)
• Kaiser Permanente Hospital (9.7 miles)
• Rancho Los Amigos National Rehabilitation Center (10.4 miles)

Restaurants

• Falcon (1.8 miles)
• In-N-Out Burger (2.4 miles)
• McDonald's (2.5 miles)
• Yard House (2.9 miles)
• Ballast Point Long Beach (2.9 miles)
• Hooters (3 miles)
• In-N-Out Burger (3.1 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Bopomofo Cafe (6.4 miles)
• Starbucks (8 miles)
• Starbucks (8.5 miles)
• Starbucks (8.8 miles)

Transportation

• Long Beach Airport (LGB) (2.7 miles)
• Komar Aviation Group (2.7 miles)
• Metro - Willow Street Station (3.2 miles)
• Port Of Long Beach (3.8 miles)

Places of Worship

• Saint Hedwig Catholic Church (4.4 miles)
• Cottonwood Church (5.6 miles)

Physicians

• Dostzada, Ghulam Dr - Los Alamitos Cardiovascular (6.3 miles)
• Paramount Physicians (7.3 miles)
• Monica B Espiritu M.D. | Kaiser Permanente (8.6 miles)
• Harbor Ucla Medical Center - David Durkovich Do (9.3 miles)

Theaters

• Harkins Theatres Cerritos 16 (6.4 miles)
• Century Huntington Beach And Xd (9.3 miles)
• AMC Norwalk 2 (10.2 miles)