TheKey of Encino, CA

Pros

• The Regus location is superb, with very helpful and friendly staff; Felipe and Michelle are awesome.
• The space is good and serves its purpose.
• It is a nice place.
• Regus is amazing for subleases.

Cons

• They describe Regus Encino Corporate Center as having disastrous service and complete negligence.
• They claim they never received any mail at the Encino location for over two years, despite assurances.
• They state a crucial Wells Fargo mail never arrived, resulting in their business accounts and credit cards being blocked or terminated.
• They report staff were indifferent and dismissed their concerns, and that Regus's escalation process is a joke with no meaningful response.
• They accuse Regus of gross incompetence and say the mismanagement of mail created significant harm to their business, with no accountability taken.
• They characterize the caregiver agency as untrustworthy, not focused on long-term placements, frequently swapping caregivers for higher pay, providing poor communication, and not listening to their needs; they would not recommend them.

Review

TheKey of Encino is best suited for families that need flexible, on-demand assisted living support and are prepared to actively manage and supervise the care arrangement. The Encino location carries a modest rating, 3.2 from 11 reviews, which signals a reality where experiences vary widely. For families seeking a hands-off, turnkey solution with highly predictable caregiver continuity and a clear escalation path, this community is unlikely to deliver without diligent oversight and proactive engagement.

Those who should consider alternatives are primarily those who prize reliability in staffing and long-term caregiver relationships. The review pool reveals a pattern of turnover and uneven matching across Encino service providers: caregivers are rotated, distances can be impractical, and explanations from agencies are not always clear. In several accounts, families felt they were chasing staff and answers rather than receiving steady, accountable support. When care is contingent on constant changes in personnel, the burden falls on families to micromanage scheduling and satisfaction, which defeats the purpose of choosing an assisted living partner in the first place.

On the flip side, some practical positives surface in this landscape. The strongest frequent takeaway is that around-the-clock access to caregiving support is available, which can be a meaningful benefit for families needing urgent or after-hours help. Additionally, a number of frontline staff members are described as courteous and responsive, offering a foundation on which a stable care plan can be built with the right oversight. However, these positive touches are not universal, and they tend to depend heavily on the individual staff assigned and the quality of ongoing communication with the management team.

The principal drawbacks, however, revolve around consistency and communication. The most cited issues are rotating caregivers without reliable continuity, responses that fail to address core concerns, and a sense that staff assignments are driven more by availability or distance than by a settled, long-term plan. Families report having to repeat requests, reintroduce care goals with new faces, and confront gaps when preferred caregivers are unavailable. When care teams change rapidly, the risk is not just an inconvenience but a real threat to maintaining a stable routine, safety, and progress in daily living activities.

To offset these cons, families should demand concrete, policy-driven assurances before committing. Seek a dedicated care manager or point person who oversees a stable primary caregiver for a defined period, then requires a transparent rotation policy and a predictable schedule. Ask for explicit expectations on response times, a documented escalation path, and regular, proactive check-ins from management. Request references from current families and a clear fee structure that discloses charges for caregiver changes, travel, or substitutions. A trial period with a measurable care plan and weekly progress reports can reveal whether the promised continuity and responsiveness begin to materialize.

Overall, the Encino market communicates a pragmatic caveat: TheKey Encino is not the obvious choice for families craving seamless, long-tenured caregiving with minimal administrative friction. It is more suitable for families willing to invest time in supervision, clear agreements, and ongoing assessment to ensure that staff continuity and timely communication actually mature into reliable, person-centered care. For those prioritizing consistent caregiver relationships and a hassle-free, transparent process, exploring other local options with a demonstrable track record in staffing stability and proactive family communication is strongly advised.

This part of Encino, California offers a convenient location for seniors with easy access to essential amenities such as pharmacies, restaurants, theaters, parks, transportation options, physicians' offices, cafes, places of worship, and hospitals. CVS Pharmacy is conveniently located within walking distance for any medication needs. The area also features a variety of dining options ranging from American classics to Mexican cuisine. For entertainment, there is a Regal Sherman Oaks Galleria nearby for movie nights. Parks such as Lake Balboa Park and Van Nuys Sherman Oaks Park provide opportunities for leisurely walks and outdoor activities. Additionally, there are healthcare facilities like the Southern California Orthopedic Institute and UCLA Health Woodland Hills in close proximity. Overall, this neighborhood offers a well-rounded and convenient lifestyle for seniors looking to live in Encino.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Valley Drug & Compounding (0.6 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)

Restaurants

• The Stand American Classics Redefined (0.6 miles)
• Chili's Grill & Bar (0.9 miles)
• McDonald's (1 miles)
• Uncle Bernie's Deli (1.4 miles)
• McDonald's (2.6 miles)
• In-N-Out Burger (2.6 miles)
• La Corona Mexican Grill (3 miles)

Theaters

• Regal Sherman Oaks Galleria (1.5 miles)

Parks

• Lake Balboa Park (2 miles)
• Encino Bike Path (2.1 miles)
• Van Nuys Sherman Oaks Park (2.9 miles)
• Coldwater Canyon Park (5.3 miles)
• Franklin Canyon Park (5.4 miles)
• Serrania Park (5.4 miles)
• Fryman Canyon Park (6 miles)

Transportation

• Van Nuys Airport (VNY) (3 miles)
• Van Nuys FlyAway Bus Terminal to LAX (3.6 miles)
• North Hollywood Metro Station (6.7 miles)

Physicians

• Southern California Orthopedic Institute (3 miles)
• Mid-Valley Comprehensive Health Center (4.2 miles)
• UCLA Health Woodland Hills (6.7 miles)
• UCLA Stein Eye Institute Westwood (7 miles)

Cafes

• Starbucks (3.6 miles)
• Winnetka Bowl (5.1 miles)
• Starbucks (6.4 miles)
• Starbucks (6.5 miles)
• Porto's Bakery & Cafe (6.5 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)

Places of Worship

• St Michael & All Angels (4.9 miles)
• Immanuel Bible Church (6.1 miles)

Hospitals

• Kaiser Permanente Emergency (5.5 miles)
• Veterans Administration (6 miles)