Encino Hospital Medical Center

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Encino Hospital Medical Center

16237 Ventura Boulevard, Encino, CA 91436

For more information about senior living options: (844) 490-3973

4.1 from 100 reviews
5 stars
77
4 stars
1
3 stars
0
2 stars
2
1 stars
20

Skilled Nursing Facility

Overall Review of Encino Hospital Medical Center

Pros

  • pro The staff provided amazing care.
  • pro The hospital offered excellent customer service and staff were well trained.
  • pro The facility feels homey and cozy, not like a typical hospital.
  • pro Dr. Herman and his team are great.
  • pro The ER team worked diligently with superior skill and bedside manner.
  • pro Encino Hospital is a gem.
  • pro Dr. Dallas Smith delivered an excellent ER experience.
  • pro The X-ray technician Bronski made the patient feel comfortable.
  • pro Special thanks to Nurse Sepi, Gracie, and Doctors Herman and Ohn.

Cons

  • pro The patient felt extremely disappointed and believed the hospital showed little concern for their condition.
  • pro They waited for hours in the waiting area with no real attention to their symptoms.
  • pro The intake nurse was rude and unprofessional.
  • pro An injection was administered in a rough, unprofessional manner, causing extra pain.
  • pro They were discharged while still in severe pain and unwell.
  • pro The overall experience was described as one of the worst medical experiences the patient had.
  • pro One reviewer waited from 9 p.m. to 3 a.m. with no meaningful care or guidance.
  • pro The staff were perceived as indifferent, dismissive, and disrespectful.
  • pro A nurse mocked the patient, refused to come into the room, and humiliated them.
  • pro The discharge occurred after begging for help, and ultrasound results were not communicated.
  • pro The care was labeled unsafe and negligent, leading to strong distrust of the ER.
  • pro A doctor refused a rabies shot after a long wait, despite potential risk.
  • pro The ER was described as extremely slow and incompetent, with rude staff and other upsetting conditions.

Review

Encino Hospital's emergency department elicits a wide range of experiences, from moments of genuine care and professional responsiveness to episodes of frustration, fear, and perceived neglect. Across the many accounts, patients describe a setting where outcomes seem to hinge as much on which staff members are on duty and how long the wait is as on the medical conditions themselves. Some visitors paint a picture of a facility that can shine when its team is aligned and attentive, while others recount painful, frightening, and even unsafe experiences that leave lasting impressions well after discharge.

A recurring theme in the negative reports is the sheer and distressing delay before receiving attention. Several people describe arriving by ambulance or as walk-ins only to wait for hours with significant symptoms - nausea, severe pain, dizziness, and other urgent concerns - before any meaningful assessment or treatment. One narrative details waiting from around 10:20 p.m. to 3:15 a.m. in a waiting area, with little visible concern from staff. The experience is not limited to a single shift or patient; another reviewer recalls waiting from 9 p.m. to 3 a.m., told to wait in a small, cramped room and given the impression that care would come only when staff could fit it in. The sentiment that triage or intake processes can feel cold or perfunctory, even when patients are in obvious distress, echoes across multiple stories, including complaints about being told, effectively, that care would come "when we can" and that ambulance transport somehow conferred priority that did not always translate into faster attention for others waiting nearby.

Rudeness and insensitivity from some staff members also color these accounts. Several patients describe encounters with a nurse who was directly involved in intake as rude or unprofessional, and in one particularly striking case, a nurse in a separate incident mocked a patient in severe pain and refused to enter the room when requested. Language used in the moment - such as dismissive remarks about the patient's pain or past visits - contributes to a perception that the ER environment was unsafe or unsupportive, especially for individuals already vulnerable due to their medical conditions. In a troubling episode, a patient who asked for a different nurse and for medical relief was discharged after being made to sign paperwork, only to seek care elsewhere and be diagnosed with a serious condition that could have worsened had they stayed. These stories reinforce a pattern in which patients feel degraded, ignored, or forced to endure prolonged suffering.

There are also specific, deeply troubling incidents that people recount with particular clarity. One patient's experience centers on an ovarian pain episode where the nurse, identified as Claudine, mocked the patient in tears, refused to come into the room, and jabbed roughly with a shot while making dismissive comments about stomach pain. The nurse's demeanor, coupled with a discharge that left the patient still in pain, is described as unsafe and negligent, especially because a subsequent visit to another hospital revealed a ruptured ovarian cyst. The patient was told that such neglect happens more often than it should, underscoring a fear that emotional abuse and indifference can coexist with medical care in a way that jeopardizes safety.

There is also frustration around certain preventive or ancillary actions, such as a patient bitten by a dog seeking a rabies post-exposure shot. In that case, the doctor's decision not to administer the shot due to the perceived very low likelihood of rabies led to a prolonged, five-hour wait with no resolution, leaving the patient anxious and unsatisfied with the risk assessment when there was still a possibility - however uncertain - of exposure. These anecdotes highlight gaps not just in acute care, but in risk communication and patient reassurance during high-stress encounters.

On the other side of the ledger, several reviews offer strikingly positive counterpoints. In some cases, the emergency department is praised for rapid assessment and expert care. One patient described a team that worked swiftly to identify the source of lower-left abdominal pain, with a CT scan revealing a small kidney stone lodged in the ureter. The report emphasizes a cohesive effort by doctors, nurses, nurse practitioners, physical therapists, lab staff, and even janitorial personnel who contributed to a three-day care experience that felt thorough and competent. Pacing, bedside manner, and clear explanations helped transform a painful episode into a recovery period that felt well managed. In another positive vignette, a patient lauds the entire staff's professionalism and camaraderie, noting that the department's teamwork and the seeming ease with which the patient was guided through testing and treatment left them impressed with Encino Hospital.

Specific names surface repeatedly in the praise, underscoring that exceptional experiences often hinge on the presence of certain clinicians and nurses. Dr. Herman, and colleagues including Dr. Ohn and Dr. Valentine Lee, receive thanks for their knowledge and personable approach. In a sequence of appreciations, patients highlight the care they received from these physicians as well as supportive nursing staff - such as Sepi and Gracie - who helped stabilize and reassure patients during visits. The X-ray technician Bronski is remembered for making a painful process as comfortable as possible and for obtaining the necessary images quickly and efficiently. In these cases, the care feels not only technically proficient but also compassionate, with a sense that the patient could trust the team handling their injury or ailment.

Beyond individual clinicians, some reviews acknowledge a hospital culture that can feel homey and organized, with patients expressing comfort in the environment and the sense that the staff are well-trained and committed to patient welfare. Commenters point to efficient handling by certain teams, a well-functioning admission process, and a general impression that the hospital has the capacity to deliver excellent care when it is at its best. People often frame these experiences as a contrast to the more problematic encounters, suggesting that Encino Hospital's emergency department is capable of the highest standards, even if those standards are not consistently realized for every patient or on every shift.

Taken together, the narratives paint a picture of an emergency department with significant variability in patient experience. Some patients leave the ER feeling heard, respected, and adequately treated - often praising the expertise of specific doctors and the empathetic actions of certain nurses and technicians. Others depart frustrated, in pain, or feeling unsafe due to long wait times, perceived indifference, or concerning interactions with staff. The strongest common threads point to the need for improved triage efficiency, better staff communication, more consistent compassionate care, and ongoing attention to safety and patient dignity. In the end, Encino Hospital's ER appears to be a place where excellence is possible - and where failures to meet basic expectations can be strikingly harmful to those who come through its doors.

Features

Housing

  • 28 resident community capacity 28 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Burbank-Glendale-Pasadena (8 miles away) Burbank-Glendale-Pasadena (8 miles away)
  • Los Angeles International (16 miles away) Los Angeles International (16 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Encino Hospital Medical Center, located in Encino, CA, offers a comprehensive assisted living community for seniors in need of extra support and care. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.

The community features fully furnished accommodations with cable or satellite TV and Wi-Fi/high-speed internet access, allowing residents to stay connected and entertained at all times. Residents also have access to a dining room where they can enjoy delicious meals prepared by the skilled kitchen staff. Special dietary restrictions are accommodated to ensure everyone's needs are met.

Encino Hospital Medical Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed medications on time. A mental wellness program is offered to promote emotional well-being among residents.

Residents have the opportunity to participate in a variety of activities designed to enhance their quality of life. Resident-run activities help foster a sense of community while scheduled daily activities provide entertainment and engagement for all residents.

The location of Encino Hospital Medical Center offers convenience with many amenities nearby. Cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and theaters are just a short distance away. This allows residents to easily access any additional services or recreational opportunities they may desire.

Overall, Encino Hospital Medical Center's assisted living community provides a comfortable living environment with top-notch care services and amenities that cater to the unique needs of each resident.

Nearby Places of Interest

This part of Encino, California offers a convenient and accessible location for senior living. With multiple pharmacies like CVS and Valley Drug & Compounding nearby, access to necessary medications and healthcare supplies is readily available. There are also a variety of dining options ranging from fast food chains like McDonald's to sit-down restaurants like Chili's Grill & Bar. In terms of recreational activities, seniors can enjoy parks such as Lake Balboa Park and the Encino Bike Path for outdoor exercise and relaxation. Medical care is easily accessible with nearby physicians at Southern California Orthopedic Institute and the Mid-Valley Comprehensive Health Center. Transportation options include the Van Nuys Airport and the FlyAway Bus Terminal to LAX for any travel needs. Additionally, cafes like Starbucks provide cozy spots for socializing and enjoying a cup of coffee. Places of worship such as St Michael & All Angels cater to spiritual needs, while hospitals like Kaiser Permanente Emergency offer peace of mind in case of medical emergencies. Overall, this area provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment in Encino.

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Valley Drug & Compounding (0.9 miles)
  • CVS Pharmacy (1.4 miles)
  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (2.4 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3 miles)

Restaurants

  • McDonald's (0.7 miles)
  • The Stand American Classics Redefined (1 miles)
  • Chili's Grill & Bar (1.3 miles)
  • Uncle Bernie's Deli (1.7 miles)
  • In-N-Out Burger (2.2 miles)
  • McDonald's (2.7 miles)
  • McDonald's (3 miles)

Theaters

  • Regal Sherman Oaks Galleria (1.2 miles)

Parks

  • Lake Balboa Park (2.2 miles)
  • Encino Bike Path (2.4 miles)
  • Van Nuys Sherman Oaks Park (2.6 miles)
  • Coldwater Canyon Park (5 miles)
  • Franklin Canyon Park (5.1 miles)
  • Fryman Canyon Park (5.7 miles)
  • Serrania Park (5.7 miles)

Physicians

  • Southern California Orthopedic Institute (2.9 miles)
  • Mid-Valley Comprehensive Health Center (4 miles)
  • UCLA Stein Eye Institute Westwood (6.9 miles)
  • UCLA Health Woodland Hills (7 miles)

Transportation

  • Van Nuys Airport (VNY) (3.1 miles)
  • Van Nuys FlyAway Bus Terminal to LAX (3.6 miles)
  • North Hollywood Metro Station (6.4 miles)
  • Universal City Metro Station (7.2 miles)

Cafes

  • Starbucks (3.7 miles)
  • Winnetka Bowl (5.4 miles)
  • Starbucks (6.5 miles)
  • Starbucks (6.6 miles)
  • Porto's Bakery & Cafe (6.7 miles)
  • Starbucks (6.8 miles)
  • Starbucks (7.1 miles)

Places of Worship

  • St Michael & All Angels (4.5 miles)
  • Immanuel Bible Church (6 miles)

Hospitals

  • Kaiser Permanente Emergency (5.3 miles)
  • Veterans Administration (6 miles)

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