Minnesota Home Care
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7448 Minnesota Drive, Citrus Heights, CA 95610
For more information about senior living options: (844) 490-3973
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The reviews claim the agency provoked their loved one and stole items from her. They allege a nurse attempted to assassinate the loved one's character to have her kicked out. They report intimidation by the head nurse, including bumping into the resident and blocking her door. They state the facility did not provide full portions of meals and provided insufficient bath water. They describe a hostile environment with mistreatment of elderly clients and possible theft of funds. They claim police were called and bogus charges were threatened against the loved one. They assert the staff are unqualified, unprofessional, and late, and accuse the owner of unethical practices. They report dirty conditions and unpaid wages or irregular pay for staff.A string of troubling experiences emerges from several accounts about A-1 Reliable Home Care Inc., painting a picture of a service that many families say failed to protect and properly care for their loved ones. The stories describe ongoing abuse of power, fear, and manipulation, with allegations that staff members regularly provoked the very people they were supposed to care for. One recurring thread is the sense that those in charge used intimidation and character attacks rather than compassion, including the manager being accused of calling on others to damage a resident's reputation. The tone across the narratives is consistently accusatory, portraying a workplace where respect and dignity for residents and their families were not prioritized.
At the center of the complaints is Deborah, identified as the manager, who many say engaged in relentless, disruptive involvement in the lives of the residents and their families. She is described as someone who called the person's family member obsessively in an attempt to influence perceptions and possibly "assassinate" character, while other staff members reportedly echoed this attempt to frame or undermine the resident. The narratives assert that Deborah's behavior was not isolated; rather, it was reinforced by a nurse who kept pulling strings and by a broader pattern of intimidation tactics designed to control interactions and suppress any challenges to the care being provided. The accounts convey an atmosphere where staff members were more focused on managing perceptions and power dynamics than attending to legitimate care needs.
Another disturbing element repeatedly highlighted is the way basic care and safety were handled. The reviews describe a sequence of concrete, unacceptable practices: a resident allegedly bumped into and otherwise unsettled by staff, inconsistent meal portions, and even improper instructions about basic safety routines - such as the improper amount of water used in a bathtub and the wrong portion of meals. Some accounts claim that these seemingly small missteps were part of a larger pattern of neglect or indifference toward the resident's rights and comfort. The situation escalates into accusations that the staff were not only failing to meet needs but actively interfering with the resident's ability to leave the facility when necessary, using intimidation to keep them from asserting their independence or safety.
Law enforcement appeared in the stories as well, with police being called multiple times amid the distress. The accounts recount that police arrived for what were described as baseless concerns, and that there were moments when authorities seemed to be drawn into ongoing disputes between staff and residents or their families. There are vivid moments described where residents faced aggressive confrontations, including a manager allegedly pinning a person to a door and shouting threats, while others had to intervene physically to separate them. In one tense instance, the person who had sought safety reported scratches on their neck, underscoring the fear and intensity of the encounters. The tone implies a cycle in which conflict was perpetuated by staff behavior, leading to further escalation and police involvement.
Financial and administrative concerns also surface in the narratives. Several reviewers express suspicion that funds were being misused or funds belonging to clients were not being handled properly. There are concrete complaints about pay and hours not being properly compensated, with mentions of missed checks, lack of direct deposit, and hours not correctly submitted by coordinators. The pattern suggested is one where administrative processes were unreliable or manipulated by staff, leaving workers and residents alike without due compensation or trustworthy oversight. Taken with the other issues, these financial irregularities contribute to a broader sense of organizational dysfunction and a lack of accountability.
The living environment and day-to-day operations are described in stark terms as well. One reviewer details a group home that felt dirty and under-resourced, with a lack of food and even improvised coffee preparation that involved boiling water with coffee grounds left in it. Complaints extend to cleanliness and order, with claims that objects went missing and that staff used disrespectful language toward residents, including calling a client "that fat lady." The accounts also recount a coordinator who allegedly lied about duties and timelines, an environment where residents and their families felt unsupported, and where basic expectations - such as proper meal provision and appropriate staff conduct - were routinely unmet.
Finally, the owner, Deborah Njogwu, is singled out in some remarks, described as someone who held the position without delivering patient-centered care and, in the view of reviewers, engaged in practices that prioritized money over welfare. The discrepancy between an asserted "5-star rating" for the owner and the harsh, unflattering experiences described by others creates a jarring contrast, reinforcing the sense that what is claimed by some as exemplary leadership clashes with the lived realities of many families. The overall impression in these accounts is one of a service that fails to uphold basic standards of care, reliability, and humanity, leaving families feeling exposed, frightened, and uncertain about the safety of their loved ones.
With multiple threads converging - claims of intimidation and character assaults, safety and care lapses, police involvement, financial mismanagement, dirty living conditions, and troubling leadership - the narratives collectively describe a troubling pattern. While each account focuses on different moments, the common core is clear: a system perceived as hostile and untrustworthy, where residents and their loved ones experience fear, confusion, and a persistent sense that their rights and well-being are subordinate to the organization's control and financial priorities. The call from these voices is a strong warning about the risks of relying on this provider and the urgency some feel for external oversight or intervention to protect current and future residents.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Sacramento International (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Minnesota Home Care assisted living community in Citrus Heights, CA offers a comfortable and supportive environment for seniors needing board and care home services. Residents can enjoy the amenities provided, including a dining room, fully furnished accommodations, a garden, housekeeping services, move-in coordination assistance, outdoor space, telephone access, and Wi-Fi/high-speed internet.
The community provides various care services to support daily living activities such as bathing, dressing, and transfers. Additionally, there is coordination with healthcare providers available for residents who require it. Special dietary restrictions are accommodated through diabetes diets and customized meal preparation and service. Medication management is also provided to ensure residents' health needs are met.
Transportation arrangement for medical appointments is available within the community. Residents can easily access nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals for their convenience. A range of scheduled daily activities encourages social engagement and overall well-being within the community.
Minnesota Home Care in Citrus Heights offers a comprehensive assisted living experience that combines comfort with personalized care services.
This area of Citrus Heights, California, offers a variety of amenities and services that may be appealing to seniors considering the area for living. There are several pharmacies within close proximity, making it convenient for accessing medications and healthcare needs. Additionally, there are numerous cafes and restaurants nearby for dining out or grabbing a coffee with friends. The neighborhood also boasts several parks where residents can enjoy outdoor activities and nature walks. For medical needs, there are multiple physician offices and hospitals in the vicinity. Places of worship provide spiritual support for those seeking a community connection. Public transportation is easily accessible, with an Amtrak station nearby. Entertainment options include theaters for catching a movie. Overall, this area provides a well-rounded environment with essential services and recreational opportunities for seniors looking to settle down in Citrus Heights.
Minnesota Home Care is located at 7448 Minnesota Drive, Citrus Heights, CA 95610 in Sacramento County, California
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