First Call Home Care and Hospice

Pros

• The staff at First Call Hospice is amazing and consistently responsive.
• They answer calls promptly, return messages quickly, and come out when needed.
• The care team treats loved ones with dignity, compassion, and respect.
• They provide timely updates and clear explanations of care and processes.
• Aftercare services help families navigate the next steps after a loved one passes.
• They coordinate smoothly with facilities, nurses, social workers, chaplains, and volunteers to meet patient needs.
• They offer thoughtful touches, such as memory bears and memory pillows made from the loved one's clothing.
• The team includes dedicated professionals like lead nurse Acelynn and other supportive staff.
• Volunteers and coordinators, such as Daisy, arrange meaningful services like veterans ceremonies and comforting music.
• Families feel that First Call Hospice prioritizes care and service, often going beyond expectations.

Cons

• Cameron is the worst nurse they've ever met, showing insensitivity and no compassion, speaking over others, raising her voice, and making inappropriate calls to their sons, including saying their mom was a drug seeker; they consider her the worst medical professional they've encountered.
• They were left wondering when the patient would be given a shower, indicating dissatisfaction with basic care.

Review

First Call Hospice emerges in these stories as a consistently reliable and compassionate presence for families at some of their darkest hours. Across numerous accounts, the staff is described as accessible, responsive, and deeply committed to easing both patient and family through the end-of-life journey. Families recall that, from the very first contact, the team answered promptly, followed up quickly, and arranged visits as needed - an approach that made a difficult time feel more manageable and less chaotic.

A central thread in the testimonials is the way First Call Hospice balances practical care with heartfelt support. Families speak of timely visits by nurses, social workers, and on-call staff who arrive when needed and stay engaged through emergencies as well as routine check-ins. Several reviewers highlight the "Full-Circle Aftercare" program, which extends care beyond the moment of passing to help families navigate the weeks and months afterward. Among these aftercare efforts, memory bears and memory pillows crafted from a loved one's clothing, delivered at no charge, stand out as tangible tokens of remembrance that bring solace during the grieving process.

The care team is repeatedly praised for its professional yet deeply compassionate demeanor. Specific staff members are named with affection and gratitude for the steady, respectful presence they offered. Nurses like Alex and Melanie, home health aides such as Marian and Joy, and social workers who stayed in contact through the course of care are described as courteous, knowledgeable, and patient. Reviewers emphasize that communication was clear and ongoing - nurses and support staff explained processes, prescriptions, and what to expect at each stage, helping families feel informed and involved rather than overwhelmed.

Beyond the clinical routine, several stories celebrate the humanistic and personalized touches that defined First Call Hospice's approach. The inclusion of chaplains, volunteer coordinators, harpists, and even veterans' ceremonies demonstrates a commitment to honoring the unique memories and needs of each patient and family. One family appreciated a veteran's ceremony and a Navy lap blanket crafted by volunteers, while others recalled harp music during difficult moments and the comfort of a staff presence that felt like extended family. The generosity of aftercare resources - such as guidance for final arrangements and estate matters - also appears repeatedly as a critical support during a turbulent time.

Many reviews recount care for loved ones across different relationships and settings, underscoring a consistent standard of dignity and respect. A mother's stroke left her immobile, yet the team remained on top of every detail - from oxygen to medication management and daily visits. A husband of sixty years received continuous, attentive care, and a wife's passing was handled with sensitivity and reverence. In each case, families note that the team treated their loved ones with the kind of compassion and steadiness they wanted to remember - an experience that often extended warmth to siblings, children, and distant relatives who were involved in the care.

What stands out across multiple accounts is the sense that First Call Hospice strives to be more than a service provider; they aim to be a partner in an emotionally taxing process. Families describe feeling supported through the administrative burdens that accompany end-of-life care, enabling them to focus on their loved ones. They express appreciation for aftercare counselors who checked in after the losses, offering practical guidance and empathetic listening. The overarching message is that the organization does not merely deliver medical services; it accompanies families through grief with consistent engagement, empathy, and practical help.

It is also important to acknowledge a candid counterpoint within the collection. One reviewer described a nurse as the opposite of what the rest of the team represents - insensitive, loud, and unkind in communication with both the patient and family. This individual note stands out against the overwhelmingly positive experiences and suggests that exceptions can occur in any care setting. The presence of such a critique alongside the many stories of excellence underscores the reality that, while the vast majority of experiences described here are deeply positive, continuous attention to communication, tone, and bedside manner remains essential for every caregiver.

Taken together, the narratives paint a picture of First Call Hospice as a deeply human organization that brings a wide spectrum of care to the bedside. From rapid response and meticulous coordination to memorialization of memory through keepsakes and ceremonies, from spiritual support to practical aftercare, families express profound gratitude for a team that consistently worked to honor their loved ones with dignity and compassion. The testimonials collectively convey a sense that, for many families, First Call Hospice is not just a care provider but a trusted partner who helps preserve memory, ease burden, and offer solace during life's most challenging transitions.

This part of Citrus Heights, California, offers a range of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With several restaurants such as Wendy's, Raising Cane's Chicken Fingers, and El Tapatio nearby, residents can enjoy a variety of dining options. There are also pharmacies like Walgreens and CVS Pharmacy within close proximity for easy access to medications and health supplies. For medical care, there are reputable physicians' offices including UC Davis Medical Group and Mercy San Juan Hospital in the area. Additionally, there are several parks such as Maidu Regional Park and Hillsborough Park where seniors can enjoy outdoor activities. With theaters like Century Theatre nearby for entertainment options and reliable transportation services like Roseville Amtrak available for travel needs, this area provides convenience and accessibility for senior living.

Restaurants

• Wendy's (0.9 miles)
• Raising Cane's Chicken Fingers (1 miles)
• El Tapatio (1.6 miles)
• McDonald's (2.2 miles)
• Nixtaco (2.8 miles)
• Umi Sushi (3.6 miles)
• Chevy's Fresh Mex Restaurants (3.8 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.9 miles)
• Sunrise Village (1.9 miles)
• Rite Aid (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Starbucks (4.5 miles)
• Dutch Bros Coffee (4.6 miles)

Physicians

• UC Davis Medical Group (2.1 miles)
• Mercy San Juan Hospital (2.7 miles)
• Mary Jammal MD (3.8 miles)
• Debruin Medical Center (3.9 miles)
• Sutter Medical Group (4.1 miles)
• Naveen Mishra (4.1 miles)
• Kaiser Permanente Department of Psychiatry (4.2 miles)

Hospitals

• San Juan Surgery Center (2.6 miles)
• Kaiser Permanente Hospital (3.9 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4 miles)
• Kaiser Permanente Labor and Delivery (4 miles)
• Sutter Roseville Outpatient I.V. Therapy (5.3 miles)
• Sutter Roseville Medical Center (5.3 miles)

Places of Worship

• Crossroads Christian Fellowship Wesleyan Church (2.7 miles)
• SDA Ukrainian Church (2.7 miles)
• St Mel's Catholic Church (2.8 miles)

Parks

• Maidu Regional Park (3.2 miles)
• Harry Crabb Park (3.7 miles)
• Hillsborough Park (3.8 miles)
• Sacramento Bar (3.9 miles)
• Sunrise Area American River Parkway (4.1 miles)
• Negro Bar State Park (4.5 miles)
• Nimbus Flat (4.9 miles)

Theaters

• Century Theatre (3.5 miles)
• Regal Ua Olympus Pointe (4.6 miles)

Transportation

• Roseville Amtrak (4.1 miles)