The Courte at Citrus Heights

Pros

• The residents and their families feel welcomed and appreciated by the staff at The Courte, who consistently greet visitors with warmth and genuine smiles.
• Family members express immense gratitude for the care provided to their loved ones, noting significant improvements in happiness and well-being since moving in.
• The facility is praised for its cleanliness, accommodating environment, and spacious living areas that promote a sense of comfort.
• Residents enjoy a variety of engaging activities, delicious meals, and special events that cater to their needs and preferences.
• Staff members are described as friendly, attentive, and dedicated, creating a supportive community that feels like family.
• Families appreciate the personalized interactions and exceptional service provided by the staff at The Courte.
• Many reviews highlight the peace of mind families experience knowing their loved ones are receiving quality care in a nurturing environment.

Cons

• The facility lacks proper care and has issues with staff turnover, leading to inconsistent support for residents.
• Staff are often unavailable, frequently found behind closed doors instead of attending to resident needs.
• There are concerns about a lack of accountability due to the absence of security cameras and motion sensors in rooms.
• There have been discrepancies in accounts of incidents, with different staff members providing varying explanations for events related to resident care.
• Injuries sustained by residents, such as large bruises, were not documented, raising questions about oversight and safety protocols.
• A resident suffered a serious fall resulting in a broken hip while under the care of staff, which was compounded by unclear documentation and conflicting stories from caregivers.

Review

The Courte at Citrus Heights has received a plethora of overwhelmingly positive reviews that underscore its exceptional care, dedicated staff, and nurturing environment for residents. Many families have expressed their gratitude and appreciation for the facility, highlighting the warmth and sincerity exhibited by every member of the staff. Visitors are consistently greeted with genuine smiles, establishing an atmosphere that feels both welcoming and homely. One family shared how this community has been a remarkable improvement over previous facilities, noting that their loved one is now happier than ever.

Visitors rave about the various amenities offered at The Courte, such as a spacious outdoor patio where residents can enjoy fresh air and participate in numerous activities designed to keep them engaged. Activities like puzzles are favorites among residents, fostering social interaction and mental stimulation. The dining experience also stands out, as multiple reviewers highlighted the quality and variety of food served — even accommodating dietary restrictions with options like sugar-free desserts during celebrations or themed events such as Halloween parties.

Families transitioning their loved ones into memory care often experience anxiety stemming from uncertainty about how well their relatives will adapt to new environments. However, many families reported significant improvements in their loved ones' well-being after moving to The Courte. One reviewer detailed how her mother progressed from dependence to making her own decisions and walking independently — a transformation credited to supportive staff who treated residents like family rather than mere patients. This hands-on approach from caregivers fosters not only physical improvement but also emotional well-being.

The compassionate nature of the team at The Courte is another point frequently mentioned across reviews. Families appreciate how genuinely caring the staff members are towards their loved ones. They actively create enriching experiences for residents while ensuring they feel comfortable in their new home — even when visits may be limited due to extenuating circumstances such as the COVID-19 pandemic. Family members found solace knowing that their relatives were partaking in engaging activities and maintaining connections through video calls facilitated by attentive staff members.

Nevertheless, amidst glowing testimonials lies a stark warning regarding some aspects of care in this otherwise commendable establishment. One review stood out dramatically against the tide of positivity; it painted a troubling picture of inadequate oversight, understaffing issues resulting from high turnover rates, and concerning lapses in attention toward resident safety protocols. This reviewer voiced grievances about unaccounted injuries suffered by their loved one during her stay at The Courte over 18 months — specifically concerning bruises whose origins remained ambiguous despite repeated inquiries.

The final straw came when the reviewer’s mother fell and broke her hip while under care; this incident was met with conflicting accounts from staff members regarding how it occurred, alongside insufficient documentation surrounding injuries sustained within the facility itself. This dramatic shift highlights a critical need for accountability within caregiving environments— underscoring that all facilities should strive for excellence in both service quality and resident safety practices to earn trust truly.

Overall, The Courte at Citrus Heights appears to embody qualities desirable in assisted living facilities: compassion-driven care, engaging activities, comfortable accommodations, delectable dining options—all elements conducive to creating enriching experiences for residents struggling with memory-related issues or needing assistance with daily living tasks. While many families recount uplifting stories showcasing transformative changes experienced by their loved ones since moving here—one must remain vigilant about potential areas requiring scrutiny if choosing this community for future placements amid mixed feedback on overall caregiving effectiveness within its walls.

This area of Citrus Heights, California offers a convenient and diverse range of amenities for seniors considering the area for living. With several restaurants within close proximity, such as Wendy's, Raising Cane's Chicken Fingers, and El Tapatio, there are plenty of dining options to choose from. Additionally, there are numerous pharmacies nearby including Walgreens and CVS Pharmacy, ensuring easy access to necessary medications and health supplies. For medical needs, there are several physicians' offices and hospitals within a few miles, such as UC Davis Medical Group and Kaiser Permanente Hospital. Places of worship like St Mel's Catholic Church offer spiritual support, while parks like Maidu Regional Park provide opportunities for outdoor recreation. The availability of theaters like Century Theatre and convenient transportation options from Roseville Amtrak make this area a well-rounded choice for senior living in Citrus Heights.

Restaurants

• Wendy's (0.8 miles)
• Raising Cane's Chicken Fingers (0.9 miles)
• El Tapatio (1.5 miles)
• McDonald's (2.1 miles)
• Nixtaco (2.9 miles)
• Umi Sushi (3.6 miles)
• Chevy's Fresh Mex Restaurants (3.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.8 miles)
• Sunrise Village (1.8 miles)
• Rite Aid (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.1 miles)
• Dutch Bros Coffee (2.1 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (4.4 miles)
• Dutch Bros Coffee (4.7 miles)

Physicians

• UC Davis Medical Group (2 miles)
• Mercy San Juan Hospital (2.7 miles)
• Mary Jammal MD (3.9 miles)
• Debruin Medical Center (3.9 miles)
• Sutter Medical Group (4.2 miles)
• Naveen Mishra (4.2 miles)
• Kaiser Permanente Department of Psychiatry (4.3 miles)

Hospitals

• San Juan Surgery Center (2.5 miles)
• Kaiser Permanente Hospital (4 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (4 miles)
• Kaiser Permanente Labor and Delivery (4.1 miles)
• Sutter Roseville Outpatient I.V. Therapy (5.3 miles)
• Sutter Roseville Medical Center (5.4 miles)

Places of Worship

• Crossroads Christian Fellowship Wesleyan Church (2.6 miles)
• SDA Ukrainian Church (2.6 miles)
• St Mel's Catholic Church (2.7 miles)

Parks

• Maidu Regional Park (3.3 miles)
• Harry Crabb Park (3.8 miles)
• Sacramento Bar (3.8 miles)
• Hillsborough Park (3.9 miles)
• Sunrise Area American River Parkway (4 miles)
• Negro Bar State Park (4.5 miles)
• Nimbus Flat (4.9 miles)

Theaters

• Century Theatre (3.5 miles)
• Regal Ua Olympus Pointe (4.7 miles)

Transportation

• Roseville Amtrak (4.2 miles)