6939 Sunrise Blvd, Ste 215, Citrus Heights, CA 95610
To contact a resident: (916) 726-0792
For more information about senior living options: (866) 208-4318
Overall Review of On My Own Independent Living Services
Pros
The caregivers are kind and helpful.- The Tuscany staff are kind and helpful.
- On My Own Independent Living Services works well for them and is a good service.
- The caregivers are great and take good care of their loved ones.
- The caregiver's directness, kindness, and understanding are really great.
- The staff are very professional in their work and provide comfortable care.
- They would recommend this service to others.
- The mom is doing well with the caregiver.
- The caregivers keep good communication about progress and information.
- The service is helpful and friendly.
Cons
The staff needs more training on how to speak to disabled clients and not instigate arguments with them.- There were chemicals in a daughter’s bedroom, and the staff claimed it wasn’t their area to clean.
- They treat their facilitators like slaves and push endless unpaid overtime.
- Salaried positions are misleading: $62,000 per year gets dwindled to less than $5 an hour after travel and long days.
- The company cares only about itself, and the staff treat consumers and their homes horribly.
- The billing process is slow and outdated.
- Rotten company.
- You’re really on your own with this company and they do not care about anybody but themselves.
Review
On My Own Independent Living Services in Citrus Heights is best suited for families seeking in-home, one-on-one care that keeps a loved one at home while receiving practical daily support. The model shines where a caregiver can handle meals, light housekeeping, transportation for errands, grooming, and social engagement, especially for someone living with Alzheimer’s or memory challenges who benefits from a familiar presence. The arrangement works most smoothly when independence remains a priority but a trusted caregiver becomes a regular, reliable partner. Potential clients should be prepared for a laid-back, less formal operating style and a billing cadence that may feel slower or less standardized than traditional care agencies.
Those who should seriously consider alternatives are families needing stringent scheduling, consistent caregiver assignment, and unquestionable adherence to professional standards. Several reviews raise red flags about training gaps and interactions that undermine client dignity, and there are strong claims about unsafe situations and overreaches by staff. Reports of unpaid overtime and exploitative workloads for caregivers also surface in some accounts. If the priority is predictable costs, formal accountability, and rigorous performance metrics, a more structured agency or a residential option may deliver greater reassurance.
Nevertheless, the strongest positives center on the person-to-person care. When a caregiver is aligned with the client, attentiveness, warmth, and practical support can translate into real independence for the loved one. Instances of caregivers guiding meals in ways the family prepared, taking a client to a grocery store, coordinating hair appointments, and simply being present to ease anxiety point to meaningful, tangible value. In many cases, communication with families is open and direct, and the caregiver’s patient, compassionate approach matters as much as the occasional tardiness or casual dress code.
Some reviews also highlight the agency’s ability to match a caregiver to a specific personality and need , a reassuring factor when the loved one benefits from a steady, respectful relationship. Advisors reportedly helped to locate caregivers quickly, and the care delivered by the caregiver described as “direct, kind, and understanding” can be enough to justify the choice for families who can ride the wave of a flexible process. The loosened billing and administrative tempo may be tolerable for those who value real-time, in-home presence over seamless clerical precision.
On the caution side, the sourcing of care can feel uneven and the operational environment can invite frustration. The most serious concerns touch on staff training and respect, and in some cases care delivery not meeting expectations. The billing process is described as slow or outdated, and the absence of a rigid framework can leave families feeling they are navigating problems without immediate recourse. To mitigate risk, insist on a defined service plan, a dedicated supervisor, visible caregiver assignments, clearer billing terms, and a written escalation path for safety or quality concerns.
Bottom line: On My Own Independent Living Services can be a good fit for households prioritizing intimate, at-home support with a caregiver who can form a strong bond and drive meaningful daily activities. It is not the pick for families seeking a flawlessly uniform, highly regulated operation or a turnkey premium experience. Prospective buyers should interview multiple caregivers, request a short trial period, and demand clear terms on scheduling, costs, and safety protocols. If structure and consistent oversight are paramount, alternatives, whether a more traditional in-home agency or a move to assisted living, should be explored early in the decision process.
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