Comfort Keepers

Pros

• The reviewer cannot praise ComfortKeepers enough for their work with her mom; the service from start to finish was truly great.
• ComfortKeepers assigned a dedicated caregiver for the entire wedding day, ensuring continuous support.
• They set up a pre-wedding meeting so the mom could meet and get to know the caregiver beforehand.
• The caregiver was handpicked to serve the mom best.
• The planning process was tremendously thoughtful, with careful information gathering to do a great job.
• Caren provided outstanding support throughout the process.
• The Citrus Heights team is highly recommended.
• The agency was described as very honest and reliable.

Cons

• The office staff are described as mostly unfit for office work and dealing with the public.
• They do not treat their caregivers or clients with the respect they deserve.
• They have failed to fill shifts despite having ample time to do so.
• They say they will inform about a replacement caregiver as a courtesy, which is viewed as part of their job, not a courtesy.
• They change caregivers frequently, including having new caregivers bathe the client, which is not appreciated.
• The reviewer intends to change agencies due to these issues and the treatment by the office staff.
• The agency did not notify about caregiver changes, did not show up, left the client's mom without anyone for two weeks, and continued to take money after they were no longer using them.

Review

Experiences with home care agencies like ComfortKeepers can run a wide spectrum, and the accounts here illustrate that mix in a striking way. On one hand, there are heartfelt stories of meticulous planning, dependable support, and a caregiver who feels tailor-made for a family's needs. On the other hand, there are sharp critiques about office operations, discharge of duties, and communication that leave clients worried about whether their loved ones will have consistent coverage when they need it most. Taken together, the collection shows that the quality of service can hinge as much on the office staff and scheduling practices as on the bedside care itself.

One review paints a troubling picture of how the office side of the operation can affect daily life. The writer accuses the office staff of being "unfit for office work and dealing with the public," saying they do not treat caregivers or clients with the respect they deserve. The complaint goes beyond personality clashes; it centers on reliability and accountability: shifts were not filled even when there was ample time to do so, and being told that a new caregiver would be provided "as a courtesy" is described as an obligation rather than a courtesy. The reviewer stresses that they dislike frequent changes of caregivers, especially since bathing is a role some caregivers undertake. This person plans to switch agencies as soon as a workable alternative is found, expressing disappointment that some caregivers they have liked were replaced too often and that the office culture colored the entire experience.

In contrast, another account highlights what can go exceptionally well when a coordination team hits the mark. ComfortKeepers in Citrus Heights, California is praised for a wedding-day scenario that sounds almost perfectly executed. A mom who is 60, quadriplegic, is described as having a caregiver assigned for the entire wedding day - someone who would be with her if any needs arose. The caregiver traveled with her for transit to and from the wedding and remained throughout the event. What makes this experience stand out is the proactive, thoughtful planning: ComfortKeepers arranged a meeting the day before the wedding so the mom could meet her caregiver, and the caregiver was "handpicked" to suit her mom's personality and needs. The reviewer emphasizes the depth of preparation, the care taken to gather meaningful information about the mom's routines and preferences, and the reassurance this provided during a stressful life event. The effort extended beyond a single day, with the agency working with the family for about two years, even as the wedding date moved because of postponement. The example underscores how a well-led agency can create a sense of trust and peace of mind.

A third, briefer note adds a positive stamp of credibility: "Very honest and reliable agency." Though compact, this statement suggests that for some clients or on certain cases, the agency earns a straightforward reputation for integrity and dependability. It's a reminder that reliable care can be found, and when it is, it can feel earned and reassuring amid the complexity of caregiving.

Yet the most forceful critique comes from another reviewer who offers a stark cautionary tale. They say, "Would NEVER use them!!!" and describe a cascade of failures: no notification when a caregiver changes, no-show episodes leaving a mom without anyone to care for two weeks during a vacation, and ongoing billing problems months later. This account frames the agency as inconsistent and financially confusing, culminating in a decision to discontinue use of the service entirely. The gravity of being left without essential care for an extended period, combined with ongoing charges after the relationship has ended, paints a bleak picture of what can happen when scheduling, communication, and billing are not aligned.

Taken together, these perspectives illustrate a central tension in at-home care: the core of the service is consistent, trustworthy, and respectful hands-on care, but the effectiveness of that care is heavily dependent on the supporting operations. When office staff communicate clearly, coordinate schedules reliably, and respect both clients and caregivers, families can experience meaningful, positive moments - such as a caregiver who is thoughtfully chosen for a highly sensitive day and a planning process that puts a family at ease. When those administrative elements falter - missed shifts, surprise caregiver changes, insufficient notification, or billing disputes - the care itself can feel unsettled, even if some individual caregivers are excellent.

For the person writing these reflections, the current trajectory is clear: there is appreciation for the high-quality care they have seen at times, and there is significant dissatisfaction with how the office side has handled staffing, communication, and respect. The decision to change providers is framed as a future goal, contingent on finding an agency that can deliver steadiness, respect, and transparent operations. In the meantime, the stories about ComfortKeepers' strengths - carefully matched caregivers, thorough planning, and long-term collaboration - coexist with warnings about the risks of inconsistent coverage and miscommunication. The overarching message is that reliable, respectful, and well-coordinated care makes a profound difference in daily life, and when those elements align, families can experience truly meaningful support.

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (1.9 miles)
• Dutch Bros Coffee (3 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.8 miles)
• Sociology Coffee Bar (5.4 miles)

Pharmacies

• Safeway Food & Drug (1.8 miles)
• Rite Aid (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.3 miles)
• Rite Aid (2.7 miles)
• Walgreens (2.8 miles)

Restaurants

• Wendy's (1.9 miles)
• Nixtaco (1.9 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• El Tapatio (2.5 miles)
• Umi Sushi (2.6 miles)
• Chevy's Fresh Mex Restaurants (2.8 miles)
• McDonald's (3 miles)

Parks

• Maidu Regional Park (2.4 miles)
• Harry Crabb Park (2.9 miles)
• Hillsborough Park (3.2 miles)
• Diamond Oaks Park (4.2 miles)
• Negro Bar State Park (4.9 miles)
• Sacramento Bar (4.9 miles)
• H. C. Elliott Park (5.1 miles)

Physicians

• Mary Jammal MD (2.9 miles)
• UC Davis Medical Group (3 miles)
• Naveen Mishra (3.3 miles)
• Sutter Medical Group (3.3 miles)
• Mercy San Juan Hospital (3.3 miles)
• Kaiser Permanente Department of Psychiatry (3.4 miles)
• Caparas Maria J MD - Kaiser Permanente Medical Group-Maria Caparas (3.4 miles)

Hospitals

• Kaiser Permanente Hospital (3 miles)
• Yuan Franklin E MD - Kaiser Permanente Medical Group (3.1 miles)
• Kaiser Permanente Labor and Delivery (3.1 miles)
• San Juan Surgery Center (3.3 miles)
• Sutter Roseville Outpatient I.V. Therapy (4.3 miles)
• Sutter Roseville Medical Center (4.4 miles)

Transportation

• Roseville Amtrak (3.1 miles)

Places of Worship

• SDA Ukrainian Church (3.4 miles)
• Crossroads Christian Fellowship Wesleyan Church (3.4 miles)
• St Mel's Catholic Church (3.7 miles)

Theaters

• Regal Ua Olympus Pointe (3.7 miles)
• Century Theatre (3.8 miles)